Transcript Dialectic Arguments & Local/Local Clouds

Two Types Of Cloud
Session One
Dialectic Arguments & Local/Local Clouds
© Dr Kelvyn Youngman, Sep 2013
1
Two Types Of Cloud
Introduction
Session One
© Dr Kelvyn Youngman, Sep 2013
2
Two Types Of Cloud
• Session 1: Dialectic and didactic overview, dialectic arguments
and local/local clouds, synthetic example, difficult
conversations, where the UDE’s hide, security and satisfaction
• Session 2: Dialectic and didactic review, didactic arguments
and local/global clouds, Machiavelli and the change matrix,
synthetic example, security and satisfaction, self-interest and
common-interest
© Dr Kelvyn Youngman, Sep 2013
3
Two Types Of Cloud
Dialectic & Didactic Arguments – Overview
Session One
© Dr Kelvyn Youngman, Sep 2013
4
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
Graphic
Text Line Or Two
There are two forms of argument; dialectic and didactic
Page Counter
© Dr Kelvyn Youngman, Sep 2013
5
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
There are two forms of argument; dialectic and didactic
© Dr Kelvyn Youngman, Sep 2013
6
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
Let’s look at dialectic first – it is part to part
© Dr Kelvyn Youngman, Sep 2013
7
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
Relating to the logical discussion of ideas and
opinions, concerned with or acting through
opposing forces
Let’s look at dialectic first – it is part to part
© Dr Kelvyn Youngman, Sep 2013
8
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
Peer to Peer
The parts can be in various places – for example peer to peer
© Dr Kelvyn Youngman, Sep 2013
9
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
Superior to Subordinate
Subordinate to Superior
The parts can be at various levels – superior to subordinate or
subordinate to superior
© Dr Kelvyn Youngman, Sep 2013
10
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
Group to Group
The parts can be of various sizes – such as group to group …
© Dr Kelvyn Youngman, Sep 2013
11
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
Group to Individual
… or even group to individual or individual to group
© Dr Kelvyn Youngman, Sep 2013
12
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
Part to Part
The key aspect is that it is part to part
© Dr Kelvyn Youngman, Sep 2013
13
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
Part to Part
The other type of argument is didactic – it is part to whole
© Dr Kelvyn Youngman, Sep 2013
14
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Part to Part
Didactic Argument – Part to Whole
Intended to teach, in particular having moral
instruction as an ulterior motive
The other type of argument is didactic – it is part to whole
© Dr Kelvyn Youngman, Sep 2013
15
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
Part to Part
Individual to Whole
Again the part can be in various places
© Dr Kelvyn Youngman, Sep 2013
16
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
Part to Part
Group to Whole
And can be various sizes
© Dr Kelvyn Youngman, Sep 2013
17
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
Part to Part
Part to Whole
But the key point is that it is part to whole, and the whole is
inclusive of the part
© Dr Kelvyn Youngman, Sep 2013
18
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
3rd Party
Facilitator
Teacher
Part to Part
Part to Whole
In both cases a 3rd party might also be present …
© Dr Kelvyn Youngman, Sep 2013
19
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
3rd Party
Facilitator
Teacher
Part to Part
Part to Whole
… a counsellor, or a facilitator, or an arbitrator in the first case …
© Dr Kelvyn Youngman, Sep 2013
20
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
3rd Party
Facilitator
Teacher
Part to Part
Part to Whole
… and a teacher, a coach, or a mentor, in the second case
© Dr Kelvyn Youngman, Sep 2013
21
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
3rd Party
Facilitator
Teacher
Part to Part
Part to Whole
Both of these can be drawn as a cloud and a matrix; one with a
B & C of part to part, and the other with a B & C of part to whole
© Dr Kelvyn Youngman, Sep 2013
22
Dialectic & Didactic Arguments
Dialectic Argument – Part to Part
Didactic Argument – Part to Whole
3rd Party
Facilitator
Teacher
Part to Part
Part to Whole
In this session, Session One, we are going to focus exclusively
on dialectic arguments and local/local clouds
© Dr Kelvyn Youngman, Sep 2013
23
Two Types Of Cloud
Dialectic Arguments – Local/Local Clouds
Session One
© Dr Kelvyn Youngman, Sep 2013
24
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Here is a cloud, and a matrix, dealing with each of the parts of a
dialectic argument
© Dr Kelvyn Youngman, Sep 2013
25
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
This is the dialectic – the rational needs of the two parts
© Dr Kelvyn Youngman, Sep 2013
26
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
Their View
Positives Of
Their Part
Need Of Another
Local Part
Want Of
Another Part
Need Of A
Local Part
Want Of
The Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Its is also – in our terms – a cloud between a local part and
another local part, a local/local cloud
© Dr Kelvyn Youngman, Sep 2013
27
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
We need both parts because they are bound by a common
objective of some sort
© Dr Kelvyn Youngman, Sep 2013
28
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
And let’s assign the lower arm of the cloud to ourselves …
© Dr Kelvyn Youngman, Sep 2013
29
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
… and the upper arm of the cloud to the other group or
individual
© Dr Kelvyn Youngman, Sep 2013
30
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
And of course the two “wants” are in some way in conflict with
one another
© Dr Kelvyn Youngman, Sep 2013
31
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
Their View
We must ...
Positives Of
Their Part
In order to ...
Want Of
Their Part
In order to ...
We must ...
In order to ...
We must ...
Common
Objective
Positives Of
Our Part
We must ...
Our View
Need Of
Their Part
Need Of
Our Part
Want Of
Our Part
Negatives Of
Their Part
We read these entities from left to right as;
“in order to …. we must … “
© Dr Kelvyn Youngman, Sep 2013
32
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Now look at the matrices to the left; there are two
© Dr Kelvyn Youngman, Sep 2013
33
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
The lower one is our view and it consists of the positives of our
side and the negatives of the other side …
© Dr Kelvyn Youngman, Sep 2013
34
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
… while the upper one is their view and it consists of the
positives of their side and the negatives of our side
© Dr Kelvyn Youngman, Sep 2013
35
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
The diagonal quadrants in our view of the matrix provides the
sufficiency for the assumptions to our side of the cloud …
© Dr Kelvyn Youngman, Sep 2013
36
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
and because of the negatives of their part that we would otherwise gain
… and the diagonal quadrants in their view of the matrix provides
the sufficiency for the assumptions to their side of the cloud
© Dr Kelvyn Youngman, Sep 2013
37
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
My convention is to put the positive assumptions on the inside
nearest the cloud and to read out towards them first …
© Dr Kelvyn Youngman, Sep 2013
38
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
… and the negative assumptions are placed on the outside and
are read after the positive assumptions
© Dr Kelvyn Youngman, Sep 2013
39
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
Conflicts arise as a consequence of positive intent, firstly by people
pursuing their own positives …
© Dr Kelvyn Youngman, Sep 2013
40
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
And to avoid the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And to avoid the negatives of their part that we would otherwise gain
… and secondly by people avoiding other’s negatives, which of
course is also a positive as well
© Dr Kelvyn Youngman, Sep 2013
41
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
People are just, simply, trying to do their very best according to
their map of reality
© Dr Kelvyn Youngman, Sep 2013
42
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
Now, if we condense these two matrices into one, then one
more thing will become apparent
© Dr Kelvyn Youngman, Sep 2013
43
Dialectic Argument – Local/Local Cloud
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Positives Of
Our Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Negatives Of
Our Part
Common
Objective
Positives Of
Their Part
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
The positives and negatives of our side are along the top row …
© Dr Kelvyn Youngman, Sep 2013
44
Dialectic Argument – Local/Local Cloud
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Positives Of
Our Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Negatives Of
Our Part
Common
Objective
Positives Of
Their Part
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
… and the positives and negatives for the other side are along
the bottom row
© Dr Kelvyn Youngman, Sep 2013
45
Dialectic Argument – Local/Local Cloud
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Positives Of
Our Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Negatives Of
Our Part
Common
Objective
Positives Of
Their Part
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
The “sides” in the matrix are in opposite positions to the
“sides” in the cloud
© Dr Kelvyn Youngman, Sep 2013
46
Dialectic Argument – Local/Local Cloud
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Positives Of
Our Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Negatives Of
Our Part
Common
Objective
Positives Of
Their Part
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
But please note that “our side” which is in blue and “our view”
which is in green, are two different things
© Dr Kelvyn Youngman, Sep 2013
47
Dialectic Argument – Local/Local Cloud
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Our Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Negatives Of
Our Part
Common
Objective
Positives Of
Their Part
Negatives Of
Their Part
Our View
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
Let’s expand it out again
© Dr Kelvyn Youngman, Sep 2013
48
Dialectic Argument – Local/Local Cloud
Negatives Of
Our Part
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
And now that we know where everything should go, let’s proceed
to populate this diagram with a simple example
© Dr Kelvyn Youngman, Sep 2013
49
Two Types Of Cloud
MRP/ABC Synthetic Example
Session One
© Dr Kelvyn Youngman, Sep 2013
50
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Accounting
Positives Of
Accounting
Need Of
Accounting
Want Of
Accounting
Need Of
Production
Want Of
Production
Common
Objective
Positives Of
Production
Production
Negatives Of
Accounting
Let‘s work through a synthetic dialectic between a production
department and an accounting department
© Dr Kelvyn Youngman, Sep 2013
51
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Accounting
Positives Of
Accounting
Need Of
Accounting
Want Of
Accounting
Need Of
Production
Want Of
Production
Common
Objective
Positives Of
Production
Production
Negatives Of
Accounting
And we will return to it didactically in Session Two
© Dr Kelvyn Youngman, Sep 2013
52
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Accounting
Positives Of
Accounting
Need Of
Accounting
Want Of
Accounting
Better
Production
Want Of
Production
Common
Objective
Positives Of
Production
Production
Negatives Of
Accounting
If we look at production we find that their need is for better
production …
© Dr Kelvyn Youngman, Sep 2013
53
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Accounting
Positives Of
Accounting
Need Of
Accounting
Want Of
Accounting
Better
Production
The Newest MRP
Production
System
Common
Objective
Positives Of
Production
Production
Negatives Of
Accounting
… and in order to have that they must have the newest MPR
production system – nothing wrong with that – right?
© Dr Kelvyn Youngman, Sep 2013
54
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Accounting
Positives Of
Accounting
Better Cost
Control
Want Of
Accounting
Better
Production
The Newest MRP
Production
System
Common
Objective
Positives Of
Production
Production
Negatives Of
Accounting
On the other hand, the need of accounting is for better cost
control …
© Dr Kelvyn Youngman, Sep 2013
55
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Accounting
Positives Of
Accounting
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Common
Objective
Positives Of
Production
Production
Negatives Of
Accounting
... and in order to have that they must have the newest ABC
accounting system – nothing wrong with that either – right?
© Dr Kelvyn Youngman, Sep 2013
56
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Accounting
Positives Of
Accounting
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Positives Of
Production
Production
Negatives Of
Accounting
And the common objective is simply to run a successful
business
© Dr Kelvyn Youngman, Sep 2013
57
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Accounting
Positives Of
Accounting
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Positives Of
Production
Production
Negatives Of
Accounting
In fact, at first, this doesn’t look like a conflict, we could have
both wants surely?
© Dr Kelvyn Youngman, Sep 2013
58
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Accounting
Positives Of
Accounting
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Positives Of
Production
Production
Negatives Of
Accounting
Well the newest ABC accounting system has never resulted in
better production, in fact quite often just the opposite …
© Dr Kelvyn Youngman, Sep 2013
59
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Accounting
Positives Of
Accounting
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Positives Of
Production
Production
Negatives Of
Accounting
… And the newest MRP production system has never resulted
in better cost control, in fact often the opposite …
© Dr Kelvyn Youngman, Sep 2013
60
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Accounting
Positives Of
Accounting
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Positives Of
Production
Production
Negatives Of
Accounting
So, indeed we do have a conflict
© Dr Kelvyn Youngman, Sep 2013
61
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Accounting
Positives Of
Accounting
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Positives Of
Production
Production
Negatives Of
Accounting
Therefore, let’s look at some of the assumptions
© Dr Kelvyn Youngman, Sep 2013
62
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Positives Of
Production
Production
Negatives Of
Accounting
Accounting says that ABC will be automatic, instantaneous, and
provide infinite detail – which accountant wouldn’t like that!
© Dr Kelvyn Youngman, Sep 2013
63
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Positives Of
Production
Production
Too expensive
Too Ineffective
Too long to get
Production says that ABC will be too expensive, be too
ineffective, and will take too long to implement – if ever
© Dr Kelvyn Youngman, Sep 2013
64
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Positives Of
Production
Production
Too expensive
Too Ineffective
Too long to get
And because ABC will be too expensive, too ineffective, and will take too long
So let’s add these to our cloud – and then let’s read them –
accounting side first
© Dr Kelvyn Youngman, Sep 2013
65
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Positives Of
Production
Production
Too expensive
Too Ineffective
Too long to get
And because ABC will be too expensive, too ineffective, and will take too long
What then of production’s suggestion?
© Dr Kelvyn Youngman, Sep 2013
66
MRP/ABC – Local/Local Cloud
Negatives Of
Production
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
And because ABC will be too expensive, too ineffective, and will take too long
Production says that MRP will increase output, work will be
In-Full & On-Time, and there is full tracking
© Dr Kelvyn Youngman, Sep 2013
67
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
And because ABC will be too expensive, too ineffective, and will take too long
Accounting says that MRP will be too expensive, be too
ineffective, and will take far too long to implement – like last time
© Dr Kelvyn Youngman, Sep 2013
68
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
Let’s add these to our cloud as well – and read them – this time
production side first
© Dr Kelvyn Youngman, Sep 2013
69
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
So now we do have a conflict between the two sides, the two
parts, the two groups. Each with positive intent and integrity
© Dr Kelvyn Youngman, Sep 2013
70
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
But there is something more …
© Dr Kelvyn Youngman, Sep 2013
71
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
… this is an argument of two sides about solutions!
© Dr Kelvyn Youngman, Sep 2013
72
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
All dialectic arguments are positive, they are of positive intent as
we have already noted, and they are about solutions
© Dr Kelvyn Youngman, Sep 2013
73
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
People don’t sit around worrying about the problem, they react,
and they try to implement a solution
© Dr Kelvyn Youngman, Sep 2013
74
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
And do you see that there is no mention here of the problems
that we are each trying to address?
© Dr Kelvyn Youngman, Sep 2013
75
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
The problems are here but they are “buried” and we will uncover
them in the section after the next
© Dr Kelvyn Youngman, Sep 2013
76
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
And note that production’s solution, although good, also appears
to have good reasons why it hasn’t been implemented yet
© Dr Kelvyn Youngman, Sep 2013
77
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
And the same for accounting, the solution is good, but it too has
good reasons why it hasn’t been implemented yet
© Dr Kelvyn Youngman, Sep 2013
78
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
Now, we used to list potential solutions and the reasons why
they haven’t, or indeed, shouldn’t be implemented …
© Dr Kelvyn Youngman, Sep 2013
79
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
… have we forgotten how or indeed why we did this?
© Dr Kelvyn Youngman, Sep 2013
80
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
Many times we must go through this dialectic process before we
can do anything else …
© Dr Kelvyn Youngman, Sep 2013
81
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
… and maybe the solution is indeed here and we can find it by
working through the issues – finding erroneous assumptions
© Dr Kelvyn Youngman, Sep 2013
82
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
However, people must be allowed to show their own solutions
first because they have worked very hard on them
© Dr Kelvyn Youngman, Sep 2013
83
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
And they are not open to any other solutions until they have had
the opportunity to fully explain and to understand their own first
© Dr Kelvyn Youngman, Sep 2013
84
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
Now, let’s leave this for the time being “as is” and we will return
to it and solve it didactically in Session Two
© Dr Kelvyn Youngman, Sep 2013
85
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
And now that we’ve learnt how to populate this diagram using
this simple example …
© Dr Kelvyn Youngman, Sep 2013
86
MRP/ABC – Local/Local Cloud
Too expensive
Too Ineffective
Too long to get
And because MRP will be too expensive, too ineffective, and will take too long
Because ABC is automated, instantaneous, and provides infinite detail
Accounting
Automated
Instantaneous
Infinite Detail
Better Cost
Control
The Newest ABC
Accounting
System
Better
Production
The Newest MRP
Production
System
Successful
Business
Increase Output
In-Full On-Time
Full Tracking
Production
Too expensive
Too Ineffective
Too long to get
Because MRP will increase output, production in-full on-time, and full tracking
And because ABC will be too expensive, too ineffective, and will take too long
... let’s turn to use this same skill-set to help us navigate through
difficult conversations
© Dr Kelvyn Youngman, Sep 2013
87
Two Types Of Cloud
Difficult Conversations
Session One
© Dr Kelvyn Youngman, Sep 2013
88
Two Types Of Cloud
Getting To Yes
1981
Getting Past No
1991
Difficult Conversations
1999
Roger Fisher
William Ury
Bruce Patton
William Ury
Douglas Stone
Bruce Patton
Sheila Heen
Harvard Negotiation Project
© Dr Kelvyn Youngman, Sep 2013
89
Two Types Of Cloud
Crucial Conversations
2002
Kerry Patterson
Joseph Grenny
Ron McMillan, Al Switzler
Opposing Opinions, Strong Emotions, High Stakes
© Dr Kelvyn Youngman, Sep 2013
90
Difficult Conversations – Local/Local Cloud
Negatives Of
Our Part
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
Let’s return to our basic format – and let’s read through the
matrix and an arm of the cloud
© Dr Kelvyn Youngman, Sep 2013
91
Difficult Conversations – Local/Local Cloud
Negatives Of
Our Part
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
Anywhere that I use words that are key, and that are from the
book Difficult Conversations, I will underline them
© Dr Kelvyn Youngman, Sep 2013
92
Difficult Conversations – Local/Local Cloud
Negatives Of
Our Part
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
The cloud and matrix is the perfect tool for mapping difficult
conversations – but you may know that already
© Dr Kelvyn Youngman, Sep 2013
93
Difficult Conversations – Local/Local Cloud
Negatives Of
Our Part
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
In fact we have already done much of the hard work here by
virtue of drawing the issues out as a cloud
© Dr Kelvyn Youngman, Sep 2013
94
Difficult Conversations – Local/Local Cloud
Negatives Of
Our Part
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
Things that we already do well include the objective statement
of the conflict …
© Dr Kelvyn Youngman, Sep 2013
95
Difficult Conversations – Local/Local Cloud
Negatives Of
Our Part
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
… and the realisation that there are deeper and more rational
needs for both sides – which are not in conflict …
© Dr Kelvyn Youngman, Sep 2013
96
Difficult Conversations – Local/Local Cloud
Negatives Of
Our Part
And because of the negatives of our part that they would otherwise gain
Because of the positives of their part that they will gain
Their View
Positives Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
… and that there is some sort of common objective that binds us
together in one system
© Dr Kelvyn Youngman, Sep 2013
97
Difficult Conversations – Local/Local Cloud
?
?
?
Their View
?
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
?
?
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
However, when we approach a difficult conversation, one we are
avoiding, one we have practiced over and over in our minds …
© Dr Kelvyn Youngman, Sep 2013
98
Difficult Conversations – Local/Local Cloud
?
?
?
Their View
?
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
?
?
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
… one we are likely to blurt out, get entirely wrong, and only end
up making things worse …
© Dr Kelvyn Youngman, Sep 2013
99
Difficult Conversations – Local/Local Cloud
?
?
?
Their View
?
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
?
?
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
… well we come to it not knowing a great deal about the other
side, we may think that we know, but we don’t know for sure
© Dr Kelvyn Youngman, Sep 2013
100
Difficult Conversations – Local/Local Cloud
?
?
?
Their View
?
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
?
?
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
We don’t know the positives of their solution …
© Dr Kelvyn Youngman, Sep 2013
101
Difficult Conversations – Local/Local Cloud
?
?
?
Their View
?
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
?
?
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
… we don’t know their negatives of our solution …
© Dr Kelvyn Youngman, Sep 2013
102
Difficult Conversations – Local/Local Cloud
?
?
?
Their View
?
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
?
?
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
… and we don’t know their needs
© Dr Kelvyn Youngman, Sep 2013
103
Difficult Conversations – Local/Local Cloud
?
?
?
Their View
?
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
?
?
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
… and we may not even have sat down to understand what it is
in common that we are seeking, for there surely is commonality
© Dr Kelvyn Youngman, Sep 2013
104
Difficult Conversations – Local/Local Cloud
?
?
?
Their View
?
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
?
?
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
If there was no commonality there would be no conflict
© Dr Kelvyn Youngman, Sep 2013
105
Difficult Conversations – Local/Local Cloud
?
?
?
Their View
?
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
?
?
Positives Of
Our Part
Our View
Negatives Of
Their Part
Because of the positives of our part that we will gain
And because of the negatives of their part that we would otherwise gain
“We must really care about the interests of the other side – not
just our own”
© Dr Kelvyn Youngman, Sep 2013
106
Difficult Conversations – Local/Local Cloud
?
?
?
Their View
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
?
Common
Objective
Positive Intent
Of Our Part
Our View
Negative Impact
Of Their Part
Because of the positive intent of our part
And because of the negative impact of their part
We do know, however, of our own positive intent and we do
know of the negative impact of their proposal
© Dr Kelvyn Youngman, Sep 2013
107
Difficult Conversations – Local/Local Cloud
And because of the negative impact of our part
Because of the positive intent of their part
Negative Impact
Of Our Part
Their View
Positive Intent
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Intent
Of Our Part
Our View
Negative Impact
Of Their Part
Because of the positive intent of our part
And because of the negative impact of their part
But, we don’t know their positive intent and we don’t know the
negative impact of our proposal
© Dr Kelvyn Youngman, Sep 2013
108
Difficult Conversations – Local/Local Cloud
And because of the negative impact of our part
Because of the positive intent of their part
Negative Impact
Of Our Part
Their View
Positive Intent
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Intent
Of Our Part
Our View
Negative Impact
Of Their Part
Because of the positive intent of our part
And because of the negative impact of their part
If we present our view of our side it will be our positive intent when
we haven’t waited to listen to our negative impact upon them
© Dr Kelvyn Youngman, Sep 2013
109
Difficult Conversations – Local/Local Cloud
And because of the negative impact of our part
Because of the positive intent of their part
Negative Impact
Of Our Part
Their View
Positive Intent
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Intent
Of Our Part
Our View
Negative Impact
Of Their Part
Because of the positive intent of our part
And because of the negative impact of their part
If we present our view of their side it will be their negative impact
upon us when we haven’t waited to listen to their positive intent
© Dr Kelvyn Youngman, Sep 2013
110
Difficult Conversations – Local/Local Cloud
And because of the negative impact of our part
Because of the positive intent of their part
Negative Impact
Of Our Part
Their View
Positive Intent
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Intent
Of Our Part
Our View
Negative Impact
Of Their Part
Because of the positive intent of our part
And because of the negative impact of their part
This only exacerbates the situation
© Dr Kelvyn Youngman, Sep 2013
111
Difficult Conversations – Local/Local Cloud
And because of the negative impact of our part
Because of the positive intent of their part
Negative Impact
Of Our Part
Their View
Positive Intent
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Intent
Of Our Part
Our View
Negative Impact
Of Their Part
Because of the positive intent of our part
And because of the negative impact of their part
Do you see why they might quickly believe that we don’t
understand them, and we, that they don’t understand us?
© Dr Kelvyn Youngman, Sep 2013
112
Difficult Conversations – Local/Local Cloud
And because of the negative impact of our part
Because of the positive intent of their part
Negative Impact
Of Our Part
Their View
Positive Intent
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Intent
Of Our Part
Our View
Negative Impact
Of Their Part
Because of the positive intent of our part
And because of the negative impact of their part
Seeking to understand requires that each side actively listens to
the other sides intent and the other sides impact
© Dr Kelvyn Youngman, Sep 2013
113
Difficult Conversations – Local/Local Cloud
And because of the negative impact of our part
Because of the positive intent of their part
Negative Impact
Of Our Part
Their View
Positive Intent
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Intent
Of Our Part
Our View
Negative Impact
Of Their Part
Because of the positive intent of our part
And because of the negative impact of their part
In fact there are 3 levels of understanding that we need to
attend to; facts, feelings, and sense of identity
© Dr Kelvyn Youngman, Sep 2013
114
Difficult Conversations – Local/Local Cloud
And because of the negative impact of our part
Because of the positive intent of their part
Negative Impact
Of Our Part
Their View
Positive Intent
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Intent
Of Our Part
Our View
Negative Impact
Of Their Part
Because of the positive intent of our part
And because of the negative impact of their part
This is where a 3rd person, an “outsider,” or a facilitator, or a
counsellor, can be of special benefit in providing clarity
© Dr Kelvyn Youngman, Sep 2013
115
Difficult Conversations – Local/Local Cloud
And because of the negative impact of our part
Because of the positive intent of their part
Negative Impact
Of Our Part
Their View
Positive Intent
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Intent
Of Our Part
Our View
Negative Impact
Of Their Part
Because of the positive intent of our part
And because of the negative impact of their part
Alan Leader noted in 2010 from in his experience of using
clouds for mediation that …
© Dr Kelvyn Youngman, Sep 2013
116
Difficult Conversations – Local/Local Cloud
And because of the negative impact of our part
Because of the positive intent of their part
Negative Impact
Of Our Part
Their View
Positive Intent
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Intent
Of Our Part
Our View
Negative Impact
Of Their Part
Because of the positive intent of our part
And because of the negative impact of their part
“Many initial statements which seem to fit the four boxes will
actually tend to be assumptions”
© Dr Kelvyn Youngman, Sep 2013
117
Difficult Conversations – Local/Local Cloud
And because of the negative impact of our part
Because of the positive intent of their part
Negative Impact
Of Our Part
Their View
Positive Intent
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Intent
Of Our Part
Our View
Negative Impact
Of Their Part
Because of the positive intent of our part
And because of the negative impact of their part
However, now with the matrices present, we have a much better
way to sort through the assumptions
© Dr Kelvyn Youngman, Sep 2013
118
Difficult Conversations – Local/Local Cloud
And because of the negative impact of our part
Because of the positive intent of their part
Negative Impact
Of Our Part
Their View
Positive Intent
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Intent
Of Our Part
Our View
Negative Impact
Of Their Part
Because of the positive intent of our part
And because of the negative impact of their part
Our own particular challenge is to sometimes be involved as 1st
person and also to be able to “step out” to 3rd person as well
© Dr Kelvyn Youngman, Sep 2013
119
Difficult Conversations – Local/Local Cloud
And because of the negative facts of our part
Because of the positive facts of their part
Negative Facts
Of Our Part
Their View
Positive Facts
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Facts
Of Our Part
Our View
Negative Facts
Of Their Part
Because of the positive facts of our part
And because of the negative facts of their part
We ought to be discussing objective facts, but the objective
facts are always subjectively interpreted
© Dr Kelvyn Youngman, Sep 2013
120
Difficult Conversations – Local/Local Cloud
And because of their negative facts of our part
Because of their positive facts of their part
Negative Facts
Of Our Part
Their View
Positive Facts
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Facts
Of Our Part
Our View
Negative Facts
Of Their Part
Because of our positive facts of our part
And because of our negative facts of their part
Although they are certainly are no less valid for our subjective
interpretation
© Dr Kelvyn Youngman, Sep 2013
121
Difficult Conversations – Local/Local Cloud
And because of their negative facts of our part
Because of their positive facts of their part
Negative Facts
Of Our Part
Their View
Positive Facts
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive
Feelings Of
Our Part
Our View
Negative
Feelings Of
Their Part
Because of our positive facts and feelings of our part
And because of our negative facts and feelings of their part
Our own feelings are valid and we should express them …
© Dr Kelvyn Youngman, Sep 2013
122
Difficult Conversations – Local/Local Cloud
And because of their negative facts and feelings of our part
Because of their positive facts and feelings of their part
Negative
Feelings Of
Our Part
Their View
Positive
Feelings Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive
Feelings Of
Our Part
Our View
Negative
Feelings Of
Their Part
Because of our positive facts and feelings of our part
And because of our negative facts and feelings of their part
… and the other sides feelings are equally valid and they should
also express them too
© Dr Kelvyn Youngman, Sep 2013
123
Difficult Conversations – Local/Local Cloud
Negative
Identity Of
Our Part
And because of their negative facts and feelings and identity of our part
Because of their positive facts and feelings and identity of their part
Their View
Positive
Identity Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive
Identity Of
Our Part
Our View
Negative
Identity Of
Their Part
Because of our positive facts and feelings and identity of our part
And because of our negative facts and feelings and identity of their part
Finally, deep down, we are all trying to protect our own sense of
identity
© Dr Kelvyn Youngman, Sep 2013
124
Difficult Conversations – Local/Local Cloud
Negative
Identity Of
Our Part
And because of their negative facts and feelings and identity of our part
Because of their positive facts and feelings and identity of their part
Their View
Positive
Identity Of
Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Protect Our
Sense Of Identity
Positive
Identity Of
Our Part
Our View
Negative
Identity Of
Their Part
Because of our positive facts and feelings and identity of our part
And because of our negative facts and feelings and identity of their part
And I have always placed this in the objective as a kind of test, I
encourage you to do so also, and then to list any assumptions
© Dr Kelvyn Youngman, Sep 2013
125
Difficult Conversations – Local/Local Cloud
Negative Facts
Of Our Part
And because of their negative facts and feelings and identity of our part
Because of their positive facts and feelings and identity of their part
Their View
Positive Facts
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Facts
Of Our Part
Our View
Negative Facts
Of Their Part
Because of our positive facts and feelings and identity of our part
And because of our negative facts and feelings and identity of their part
Now be very careful …
© Dr Kelvyn Youngman, Sep 2013
126
Difficult Conversations – Local/Local Cloud
Negative Facts
Of Our Part
And because of their negative facts and feelings and identity of our part
Because of their positive facts and feelings and identity of their part
Their View
Positive Facts
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Facts
Of Our Part
Our View
Negative Facts
Of Their Part
Because of our positive facts and feelings and identity of our part
And because of our negative facts and feelings and identity of their part
… it is one thing for each side to describe their own facts, their
own feelings, and their own sense of identity …
© Dr Kelvyn Youngman, Sep 2013
127
Difficult Conversations – Local/Local Cloud
Negative Facts
Of Our Part
And because of their negative facts and feelings and identity of our part
Because of their positive facts and feelings and identity of their part
Their View
Positive Facts
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Facts
Of Our Part
Our View
Negative Facts
Of Their Part
Because of our positive facts and feelings and identity of our part
And because of our negative facts and feelings and identity of their part
… it is a totally different thing to evaluate the other sides facts,
the other sides feelings, and the other sides identity issues
© Dr Kelvyn Youngman, Sep 2013
128
Difficult Conversations – Local/Local Cloud
Negative Facts
Of Our Part
And because of their negative facts and feelings and identity of our part
Because of their positive facts and feelings and identity of their part
Their View
Positive Facts
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Facts
Of Our Part
Our View
Negative Facts
Of Their Part
Because of our positive facts and feelings and identity of our part
And because of our negative facts and feelings and identity of their part
That is when we let our own emotions get in the way
© Dr Kelvyn Youngman, Sep 2013
129
Difficult Conversations – Local/Local Cloud
Negative Facts
Of Our Part
And because of their negative facts and feelings and identity of our part
Because of their positive facts and feelings and identity of their part
Their View
Positive Facts
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Facts
Of Our Part
Our View
Negative Facts
Of Their Part
Because of our positive facts and feelings and identity of our part
And because of our negative facts and feelings and identity of their part
For safety’s sake use Peter Block’s dictum; “describe don’t
evaluate”
© Dr Kelvyn Youngman, Sep 2013
130
Difficult Conversations – Local/Local Cloud
Negative Facts
Of Our Part
And because of their negative facts and feelings and identity of our part
Because of their positive facts and feelings and identity of their part
Their View
Positive Facts
Of Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Facts
Of Our Part
Our View
Negative Facts
Of Their Part
Because of our positive facts and feelings and identity of our part
And because of our negative facts and feelings and identity of their part
And the test is that if you can put the word “stupid” on the end of
a sentence, then you have made an evaluation not a description
© Dr Kelvyn Youngman, Sep 2013
131
Difficult Conversations – Local/Local Cloud
Blame And because of the negative impact of our part
Blame Because of the positive intent of their part
Blame
Negative Impact
Of Our Part
Their View
Blame
Positive Intent
Of Their Part
Blame
Need Of
Their Part
Blame
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Intent
Of Our Part
Our View
Negative Impact
Of Their Part
Because of the positive intent of our part
And because of the negative impact of their part
In the mis-understanding that subsequently arises, it is very
easy to then move towards a Blame Frame of the other side
© Dr Kelvyn Youngman, Sep 2013
132
Difficult Conversations – Local/Local Cloud
Blame And because of the negative impact of our part
Blame Because of the positive intent of their part
Blame
Negative Impact
Of Our Part
Their View
Blame
Positive Intent
Of Their Part
Blame
Need Of
Their Part
Blame
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Positive Intent
Of Our Part
Our View
Negative Impact
Of Their Part
Because of the positive intent of our part
And because of the negative impact of their part
Such a move is very simple and it absolves us, our side, of any
responsibility, or of any contribution …
© Dr Kelvyn Youngman, Sep 2013
133
Difficult Conversations – Local/Local Cloud
Blame And because of the negative impact of our part
Blame Because of the positive intent of their part
Blame
Negative Impact
Of Our Part
Their View
Blame
Positive Intent
Of Their Part
Blame
Need Of
Their Part
Blame
Want Of
Their Part
Contribution
Need Of
Our Part
Contribution
Want Of
Our Part
Common
Objective
Contribution
Positive Intent
Of Our Part
Our View
Contribution
Negative Impact
Of Their Part
Contribution Because of the positive intent of our part
Contribution And because of the negative impact of their part
… however in any two-sided story there will always be
contribution, it is ours and it requires honest introspection
© Dr Kelvyn Youngman, Sep 2013
134
Difficult Conversations – Local/Local Cloud
Contribution And because of the negative impact of our part
Contribution Because of the positive intent of their part
Contribution
Negative Impact
Of Our Part
Their View
Contribution
Positive Intent
Of Their Part
Contribution
Need Of
Their Part
Contribution
Want Of
Their Part
Blame
Need Of
Our Part
Blame
Want Of
Our Part
Common
Objective
Blame
Positive Intent
Of Our Part
Our View
Blame
Negative Impact
Of Their Part
Blame Because of the positive intent of our part
Blame And because of the negative impact of their part
And of course we can change sides and they will blame us
without even considering their own contribution …
© Dr Kelvyn Youngman, Sep 2013
135
Difficult Conversations – Local/Local Cloud
Blame And because of the negative impact of our part
Blame Because of the positive intent of their part
Blame
Negative Impact
Of Our Part
Their View
Blame
Positive Intent
Of Their Part
Blame Need Of
Their Part
Blame Want Of
Their Part
Contribution
Need Of
Our Part
Contribution
Want Of
Our Part
Common
Objective
Contribution
Positive Intent
Of Our Part
Our View
Contribution
Negative Impact
Of Their Part
Contribution Because of the positive intent of our part
Contribution And because of the negative impact of their part
This may be the situation where we actually start-off from …
© Dr Kelvyn Youngman, Sep 2013
136
Difficult Conversations – Local/Local Cloud
Blame And because of the negative impact of our part
Blame Because of the positive intent of their part
Blame
Negative Impact
Of Our Part
Their View
Blame
Positive Intent
Of Their Part
Blame Need Of
Their Part
Blame Want Of
Their Part
Contribution
Need Of
Our Part
Contribution
Want Of
Our Part
Common
Objective
Contribution
Positive Intent
Of Our Part
Our View
Contribution
Negative Impact
Of Their Part
Contribution Because of the positive intent of our part
Contribution And because of the negative impact of their part
… but with the tools and understanding that we have, this is not
where we should end up!
© Dr Kelvyn Youngman, Sep 2013
137
Difficult Conversations – Local/Local Cloud
Blame And because of the negative impact of our part
Blame Because of the positive intent of their part
Blame
Negative Impact
Of Our Part
Their View
Blame
Positive Intent
Of Their Part
Blame Need Of
Their Part
Blame Want Of
Their Part
Contribution
Need Of
Our Part
Contribution
Want Of
Our Part
Common
Objective
Contribution
Positive Intent
Of Our Part
Our View
Contribution
Negative Impact
Of Their Part
Contribution Because of the positive intent of our part
Contribution And because of the negative impact of their part
Please take the time to read Difficult Conversations or Crucial
Conversations – there is much we can learn from these sources
© Dr Kelvyn Youngman, Sep 2013
138
Two Types Of Cloud
Where Are The UDE’s ?
Session One
© Dr Kelvyn Youngman, Sep 2013
139
Where Are The UDE’s? – Local/Local Cloud
And to avoid our negatives they would otherwise gain
Because of their positives they will gain
Our Negatives
To Gain
Their View
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Their Positives
To Gain
Common
Objective
Our Positives
To Gain
Our View
Their Negatives
To Gain
Because of our positives we will gain
And to avoid their negatives we would otherwise gain
OK, let’s return to our basics once again
© Dr Kelvyn Youngman, Sep 2013
140
Where Are The UDE’s? – Local/Local Cloud
And to avoid our negatives they would otherwise gain
Because of their positives they will gain
Our Negatives
To Gain
Their View
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Their Positives
To Gain
Common
Objective
Our Positives
To Gain
Our View
Their Negatives
To Gain
Because of our positives we will gain
And to avoid their negatives we would otherwise gain
You see we haven’t yet addressed the problems, but I hope that
by now that we have enough skill to follow where they are hiding
© Dr Kelvyn Youngman, Sep 2013
141
Where Are The UDE’s? – Local/Local Cloud
And to avoid our negatives they would otherwise gain
Because of their positives they will gain
Our Negatives
To Gain
Their View
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Their Positives
To Gain
Common
Objective
Our Positives
To Gain
Our View
Their Negatives
To Gain
Because of our positives we will gain
And to avoid their negatives we would otherwise gain
If two sides are in conflict, if two sides are embroiled in a difficult
conversation for example …
© Dr Kelvyn Youngman, Sep 2013
142
Where Are The UDE’s? – Local/Local Cloud
And to avoid our negatives they would otherwise gain
Because of their positives they will gain
Our Negatives
To Gain
Their View
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Their Positives
To Gain
Common
Objective
Our Positives
To Gain
Our View
Their Negatives
To Gain
Because of our positives we will gain
And to avoid their negatives we would otherwise gain
… then there must be a cause lurking somewhere
© Dr Kelvyn Youngman, Sep 2013
143
Where Are The UDE’s? – Local/Local Cloud
And to avoid our negatives they would otherwise gain
Because of their positives they will gain
Our Negatives
To Gain
Their View
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Their Positives
To Gain
Common
Objective
Our Positives
To Gain
Our View
Their Negatives
To Gain
Because of our positives we will gain
And to avoid their negatives we would otherwise gain
But where is it? We don’t see it here
© Dr Kelvyn Youngman, Sep 2013
144
Where Are The UDE’s? – Local/Local Cloud
And to avoid our negatives they would otherwise gain
Because of their positives they will gain
Our Negatives
To Gain
Their View
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Their Positives
To Gain
Common
Objective
Our Positives
To Gain
Our View
Their Negatives
To Gain
Because of our positives we will gain
And to avoid their negatives we would otherwise gain
Let me show you where, and then let me explain why
© Dr Kelvyn Youngman, Sep 2013
145
Where Are The UDE’s? – Local/Local Cloud
Our Negatives
To Gain
And to avoid our negatives they would otherwise gain
Because of their positives they will gain & their negatives they will lose
Their View
Their Positives
To Gain
Their Negatives
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Positives
To Gain
Our Negatives
To Lose
Our View
Their Negatives
To Gain
Because of our positives we will gain & our negatives we will lose
And to avoid their negatives we would otherwise gain
This is where they are – they are hiding in the
positive quadrants
© Dr Kelvyn Youngman, Sep 2013
146
Where Are The UDE’s? – Local/Local Cloud
Our Negatives
To Gain
And to avoid our negatives they would otherwise gain
Because of their positives they will gain & their negatives they will lose
Their View
Their Positives
To Gain
Their Negatives
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Positives
To Gain
Our Negatives
To Lose
Our View
Their Negatives
To Gain
Because of our positives we will gain & our negatives we will lose
And to avoid their negatives we would otherwise gain
When we lose a negative, when we remove a problem, the net
effect is positive – minus minus is a plus
© Dr Kelvyn Youngman, Sep 2013
147
Where Are The UDE’s? – Local/Local Cloud
Our Negatives
To Gain
And to avoid our negatives they would otherwise gain
Because of their positives they will gain & their negatives they will lose
Their View
Their Positives
To Gain
Their Negatives
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Positives
To Gain
Our Negatives
To Lose
Our View
Their Negatives
To Gain
Because of our positives we will gain & our negatives we will lose
And to avoid their negatives we would otherwise gain
The original problems belong in the positive quadrants as a loss
– not perhaps the first place that we would expect to find them
© Dr Kelvyn Youngman, Sep 2013
148
Where Are The UDE’s? – Local/Local Cloud
Our Negatives
To Gain
And to avoid our negatives they would otherwise gain
Because of their positives they will gain & their negatives they will lose
Their View
Their Positives
To Gain
Their Negatives
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Positives
To Gain
Our Negatives
To Lose
Our View
Their Negatives
To Gain
Because of our positives we will gain & our negatives we will lose
And to avoid their negatives we would otherwise gain
We are so busy stating the positive outcomes that we forget to
mention the sometimes subtle negatives that will be removed
© Dr Kelvyn Youngman, Sep 2013
149
Where Are The UDE’s? – Local/Local Cloud
Our Negatives
To Gain
And to avoid our negatives they would otherwise gain
Because of their positives they will gain & their negatives they will lose
Their View
Their Positives
To Gain
Their Negatives
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Positives
To Gain
Our Negatives
To Lose
Our View
Their Negatives
To Gain
Because of our positives we will gain & our negatives we will lose
And to avoid their negatives we would otherwise gain
These negatives, in each of these two views, may be entirely
different facts from one another …
© Dr Kelvyn Youngman, Sep 2013
150
Where Are The UDE’s? – Local/Local Cloud
Our Negatives
To Gain
And to avoid our negatives they would otherwise gain
Because of their positives they will gain & their negatives they will lose
Their View
Their Positives
To Gain
Their Negatives
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Positives
To Gain
Our Negatives
To Lose
Our View
Their Negatives
To Gain
Because of our positives we will gain & our negatives we will lose
And to avoid their negatives we would otherwise gain
… or they could be the same “objective fact” subject to different
interpretations from each of the sides
© Dr Kelvyn Youngman, Sep 2013
151
Where Are The UDE’s? – Local/Local Cloud
Our Negatives
To Gain
And to avoid our negatives they would otherwise gain
Because of their positives they will gain & their negatives they will lose
Their View
Their Positives
To Gain
Their Negatives
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Positives
To Gain
Our Negatives
To Lose
Our View
Their Negatives
To Gain
Because of our positives we will gain & our negatives we will lose
And to avoid their negatives we would otherwise gain
This is vastly simplifying, but I needed to leave it until there was
sufficient understanding
© Dr Kelvyn Youngman, Sep 2013
152
Where Are The UDE’s? – Local/Local Cloud
Our Negatives
To Gain
And to avoid our negatives they would otherwise gain
Because of their positives they will gain & their negatives they will lose
Their View
Their Positives
To Gain
Their Negatives
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Positives
To Gain
Our Negatives
To Lose
Our View
Their Negatives
To Gain
Because of our positives we will gain & our negatives we will lose
And to avoid their negatives we would otherwise gain
We will return to these negatives, UDE’s in fact, in Session Two
© Dr Kelvyn Youngman, Sep 2013
153
Where Are The UDE’s? – Local/Local Cloud
Our Negatives
To Gain
And to avoid our negatives they would otherwise gain
Because of their positives they will gain & their negatives they will lose
Their View
Their Positives
To Gain
Their Negatives
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Positives
To Gain
Our Negatives
To Lose
Our View
Their Negatives
To Gain
Because of our positives we will gain & our negatives we will lose
And to avoid their negatives we would otherwise gain
So, what then is happening on the negative side of the
matrices?
© Dr Kelvyn Youngman, Sep 2013
154
Where Are The UDE’s? – Local/Local Cloud
Our Negatives
To Gain
Their Positives
To Lose
And to avoid our negatives they would gain & their positives they would lose
Because of their positives they will gain & their negatives they will lose
Their View
Their Positives
To Gain
Their Negatives
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Positives
To Gain
Our Negatives
To Lose
Our View
Their Negatives
To Gain
Our Positives
To Lose
Because of our positives we will gain & our negatives we will lose
And to avoid their negatives we would gain & our positives we would lose
Well, if we lose something that is currently positive and it is not
replaced, then that is negative – minus plus is a minus
© Dr Kelvyn Youngman, Sep 2013
155
Where Are The UDE’s? – Local/Local Cloud
Our Negatives
To Gain
Their Positives
To Lose
And to avoid our negatives they would gain & their positives they would lose
Because of their positives they will gain & their negatives they will lose
Their View
Their Positives
To Gain
Their Negatives
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Positives
To Gain
Our Negatives
To Lose
Our View
Their Negatives
To Gain
Our Positives
To Lose
Because of our positives we will gain & our negatives we will lose
And to avoid their negatives we would gain & our positives we would lose
It is the same logic once again
© Dr Kelvyn Youngman, Sep 2013
156
Where Are The UDE’s? – Local/Local Cloud
Our Negatives
To Gain
Their Positives
To Lose
And to avoid our negatives they would gain & their positives they would lose
Because of their positives they will gain & their negatives they will lose
Their View
Their Positives
To Gain
Their Negatives
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Positives
To Gain
Our Negatives
To Lose
Our View
Their Negatives
To Gain
Our Positives
To Lose
Because of our positives we will gain & our negatives we will lose
And to avoid their negatives we would gain & our positives we would lose
However, a little more clarity might be useful
© Dr Kelvyn Youngman, Sep 2013
157
Where Are The UDE’s? – Local/Local Cloud
Our New Negs’
To Gain
Their Positives
To Lose
And to avoid our new negatives they would gain & their positives they would lose
Because of their new positives they will gain & their negatives they will lose
Their View
Their New Pos’
To Gain
Their Negatives
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our New Pos’
To Gain
Our Negatives
To Lose
Our View
Their New Negs’
To Gain
Our Positives
To Lose
Because of our new positives we will gain & our negatives we will lose
And to avoid their new negatives we would gain & our positives we would lose
Any “gains” – our original entities here – speak to the future and
new outcomes
© Dr Kelvyn Youngman, Sep 2013
158
Where Are The UDE’s? – Local/Local Cloud
Our New Negs’ And to avoid our new negatives they would gain & their old positives they would lose
Because of their new positives they will gain & their old negatives they will lose
To Gain
Their Old Pos’
To Lose
Their View
Their New Pos’
To Gain
Their Old Negs’
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our New Pos’
To Gain
Our Old Negs’
To Lose
Our View
Their New Negs’
To Gain
Our Old Pos’
To Lose
Because of our new positives we will gain & our old negatives we will lose
And to avoid their new negatives we would gain & our old positives we would lose
And any “loses” – our recent addition – speak to the past and
our old or current situations
© Dr Kelvyn Youngman, Sep 2013
159
Where Are The UDE’s? – Local/Local Cloud
Our New Negs’ And to avoid our new negatives they would gain & their old positives they would lose
Because of their new positives they will gain & their old negatives they will lose
To Gain
Their Old Pos’
To Lose
Their View
Their New Pos’
To Gain
Their Old Negs’
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our New Pos’
To Gain
Our Old Negs’
To Lose
Our View
Their New Negs’
To Gain
Our Old Pos’
To Lose
Because of our new positives we will gain & our old negatives we will lose
And to avoid their new negatives we would gain & our old positives we would lose
We, each side, do implicitly argue over problems that we want to
get rid of …
© Dr Kelvyn Youngman, Sep 2013
160
Where Are The UDE’s? – Local/Local Cloud
Our New Negs’ And to avoid our new negatives they would gain & their old positives they would lose
Because of their new positives they will gain & their old negatives they will lose
To Gain
Their Old Pos’
To Lose
Their View
Their New Pos’
To Gain
Their Old Negs’
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our New Pos’
To Gain
Our Old Negs’
To Lose
Our View
Their New Negs’
To Gain
Our Old Pos’
To Lose
Because of our new positives we will gain & our old negatives we will lose
And to avoid their new negatives we would gain & our old positives we would lose
… and conversely, benefits that we don’t want to lose …
© Dr Kelvyn Youngman, Sep 2013
161
Where Are The UDE’s? – Local/Local Cloud
Our New Negs’ And to avoid our new negatives they would gain & their old positives they would lose
Because of their new positives they will gain & their old negatives they will lose
To Gain
Their Old Pos’
To Lose
Their View
Their New Pos’
To Gain
Their Old Negs’
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our New Pos’
To Gain
Our Old Negs’
To Lose
Our View
Their New Negs’
To Gain
Our Old Pos’
To Lose
Because of our new positives we will gain & our old negatives we will lose
And to avoid their new negatives we would gain & our old positives we would lose
… but we don’t necessarily say so explicitly – and we should
© Dr Kelvyn Youngman, Sep 2013
162
Where Are The UDE’s? – Local/Local Cloud
Our New Negs’ And to avoid our new negatives they would gain & their old positives they would lose
Because of their new positives they will gain & their old negatives they will lose
To Gain
Their Old Pos’
To Lose
Their View
Their New Pos’
To Gain
Their Old Negs’
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our New Pos’
To Gain
Our Old Negs’
To Lose
Our View
Their New Negs’
To Gain
Our Old Pos’
To Lose
Because of our new positives we will gain & our old negatives we will lose
And to avoid their new negatives we would gain & our old positives we would lose
Each of these 8 classes is positive in its intent …
© Dr Kelvyn Youngman, Sep 2013
163
Where Are The UDE’s? – Local/Local Cloud
Our New Negs’ And to avoid our new negatives they would gain & their old positives they would lose
Because of their new positives they will gain & their old negatives they will lose
To Gain
Their Old Pos’
To Lose
Their View
Their New Pos’
To Gain
Their Old Negs’
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our New Pos’
To Gain
Our Old Negs’
To Lose
Our View
Their New Negs’
To Gain
Our Old Pos’
To Lose
Because of our new positives we will gain & our old negatives we will lose
And to avoid their new negatives we would gain & our old positives we would lose
… positive gains we want, negative gains we don’t want …
© Dr Kelvyn Youngman, Sep 2013
164
Where Are The UDE’s? – Local/Local Cloud
Our New Negs’ And to avoid our new negatives they would gain & their old positives they would lose
Because of their new positives they will gain & their old negatives they will lose
To Gain
Their Old Pos’
To Lose
Their View
Their New Pos’
To Gain
Their Old Negs’
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our New Pos’
To Gain
Our Old Negs’
To Lose
Our View
Their New Negs’
To Gain
Our Old Pos’
To Lose
Because of our new positives we will gain & our old negatives we will lose
And to avoid their new negatives we would gain & our old positives we would lose
… loss of negatives we want, loss of positives we don’t want
© Dr Kelvyn Youngman, Sep 2013
165
Where Are The UDE’s? – Local/Local Cloud
Our New Negs’ And to avoid our new negatives they would gain & their old positives they would lose
Because of their new positives they will gain & their old negatives they will lose
To Gain
Their Old Pos’
To Lose
Their View
Their New Pos’
To Gain
Their Old Negs’
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our New Pos’
To Gain
Our Old Negs’
To Lose
Our View
Their New Negs’
To Gain
Our Old Pos’
To Lose
Because of our new positives we will gain & our old negatives we will lose
And to avoid their new negatives we would gain & our old positives we would lose
And like an old-fashioned mail clerk, we will learn to fire entities
into these “pigeon holes” without even thinking
© Dr Kelvyn Youngman, Sep 2013
166
Where Are The UDE’s? – Local/Local Cloud
Our New Negs’ And to avoid our new negatives they would gain & their old positives they would lose
Because of their new positives they will gain & their old negatives they will lose
To Gain
Their Old Pos’
To Lose
Their View
Their New Pos’
To Gain
Their Old Negs’
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our New Pos’
To Gain
Our Old Negs’
To Lose
Our View
Their New Negs’
To Gain
Our Old Pos’
To Lose
Because of our new positives we will gain & our old negatives we will lose
And to avoid their new negatives we would gain & our old positives we would lose
In any early stage of a sale, or a negotiation, or a relationship,
this process is being carried out either consciously or not
© Dr Kelvyn Youngman, Sep 2013
167
Where Are The UDE’s? – Local/Local Cloud
Our New Negs’ And to avoid our new negatives they would gain & their old positives they would lose
Because of their new positives they will gain & their old negatives they will lose
To Gain
Their Old Pos’
To Lose
Their View
Their New Pos’
To Gain
Their Old Negs’
To Lose
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our New Pos’
To Gain
Our Old Negs’
To Lose
Our View
Their New Negs’
To Gain
Our Old Pos’
To Lose
Because of our new positives we will gain & our old negatives we will lose
And to avoid their new negatives we would gain & our old positives we would lose
But now, at last, I can share with you a kind of simplifying
assumption, and it comes from Efrat’s Cloud
© Dr Kelvyn Youngman, Sep 2013
168
Two Types Of Cloud
Security & Satisfaction
Session One
© Dr Kelvyn Youngman, Sep 2013
169
Security & Satisfaction – Local/Local Cloud
Insecurity &
Dissatisfaction
And because of their insecurity and dissatisfaction with our part
Because of their security and satisfaction with their part
Their View
Security &
Satisfaction
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Security &
Satisfaction
Our View
Insecurity &
Dissatisfaction
Because of our security and satisfaction with our part
And because of our insecurity and dissatisfaction with their part
This is how it looks in its most basic form …
© Dr Kelvyn Youngman, Sep 2013
170
Security & Satisfaction – Local/Local Cloud
Their Insecurity
& Dissatisfaction
With Our Part
And because of their insecurity and dissatisfaction with our part
Because of their security and satisfaction with their part
Their View
Their Security
& Satisfaction
With Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Security
& Satisfaction
With Our Part
Our View
Our Insecurity
& Dissatisfaction
With Their Part
Because of our security and satisfaction with our part
And because of our insecurity and dissatisfaction with their part
… and if we flesh it out a bit more
© Dr Kelvyn Youngman, Sep 2013
171
Security & Satisfaction – Local/Local Cloud
Their Insecurity
& Dissatisfaction
With Our Part
And because of their insecurity and dissatisfaction with our part
Because of their security and satisfaction with their part
Their View
Their Security
& Satisfaction
With Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Security
& Satisfaction
With Our Part
Our View
Our Insecurity
& Dissatisfaction
With Their Part
Because of our security and satisfaction with our part
And because of our insecurity and dissatisfaction with their part
Security and satisfaction deals with the respective party’s
positives …
© Dr Kelvyn Youngman, Sep 2013
172
Security & Satisfaction – Local/Local Cloud
Their Insecurity
& Dissatisfaction
With Our Part
And because of their insecurity and dissatisfaction with our part
Because of their security and satisfaction with their part
Their View
Their Security
& Satisfaction
With Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Security
& Satisfaction
With Our Part
Our View
Our Insecurity
& Dissatisfaction
With Their Part
Because of our security and satisfaction with our part
And because of our insecurity and dissatisfaction with their part
… and insecurity and dissatisfaction deals with the respective
party’s negatives
© Dr Kelvyn Youngman, Sep 2013
173
Security & Satisfaction – Local/Local Cloud
Their Insecurity
& Dissatisfaction
With Our Part
And because of their insecurity and dissatisfaction with our part
Because of their security and satisfaction with their part
Their View
Their Security
& Satisfaction
With Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Security
& Satisfaction
With Our Part
Our View
Our Insecurity
& Dissatisfaction
With Their Part
Because of our security and satisfaction with our part
And because of our insecurity and dissatisfaction with their part
Go back to the previous series with positives & negatives gained
& lost and these statements will help verbalise what is needed
© Dr Kelvyn Youngman, Sep 2013
174
Security & Satisfaction – Local/Local Cloud
Their Insecurity
& Dissatisfaction
With Our Part
And because of their insecurity and dissatisfaction with our part
Because of their security and satisfaction with their part
Their View
Their Security
& Satisfaction
With Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Security
& Satisfaction
With Our Part
Our View
Our Insecurity
& Dissatisfaction
With Their Part
Because of our security and satisfaction with our part
And because of our insecurity and dissatisfaction with their part
And once we know where everything should lie …
© Dr Kelvyn Youngman, Sep 2013
175
Security & Satisfaction – Local/Local Cloud
Their Insecurity
& Dissatisfaction
With Our Part
And because of their insecurity and dissatisfaction with our part
Because of their security and satisfaction with their part
Their View
Their Security
& Satisfaction
With Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Security
& Satisfaction
With Our Part
Our View
Our Insecurity
& Dissatisfaction
With Their Part
Because of our security and satisfaction with our part
And because of our insecurity and dissatisfaction with their part
… once we know how to fill out the cloud, and the matrix, then
we are able to do one of two things
© Dr Kelvyn Youngman, Sep 2013
176
Security & Satisfaction – Local/Local Cloud
Their Insecurity
& Dissatisfaction
With Our Part
And because of their insecurity and dissatisfaction with our part
Because of their security and satisfaction with their part
Their View
Their Security
& Satisfaction
With Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Security
& Satisfaction
With Our Part
Our View
Our Insecurity
& Dissatisfaction
With Their Part
Because of our security and satisfaction with our part
And because of our insecurity and dissatisfaction with their part
Firstly, we are in a position to build a win-win from this apparent
local/local conflict, and that may be all that is required …
© Dr Kelvyn Youngman, Sep 2013
177
Security & Satisfaction – Local/Local Cloud
Their Insecurity
& Dissatisfaction
With Our Part
And because of their insecurity and dissatisfaction with our part
Because of their security and satisfaction with their part
Their View
Their Security
& Satisfaction
With Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Security
& Satisfaction
With Our Part
Our View
Our Insecurity
& Dissatisfaction
With Their Part
Because of our security and satisfaction with our part
And because of our insecurity and dissatisfaction with their part
… and if not, then secondly, we may be able to build a new winwin from a more systemic perspective, a local/global cloud …
© Dr Kelvyn Youngman, Sep 2013
178
Security & Satisfaction – Local/Local Cloud
Their Insecurity
& Dissatisfaction
With Our Part
And because of their insecurity and dissatisfaction with our part
Because of their security and satisfaction with their part
Their View
Their Security
& Satisfaction
With Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Security
& Satisfaction
With Our Part
Our View
Our Insecurity
& Dissatisfaction
With Their Part
Because of our security and satisfaction with our part
And because of our insecurity and dissatisfaction with their part
… and this development will be the focus of Session Two
© Dr Kelvyn Youngman, Sep 2013
179
Security & Satisfaction – Local/Local Cloud
Their Insecurity
& Dissatisfaction
With Our Part
And because of their insecurity and dissatisfaction with our part
Because of their security and satisfaction with their part
Their View
Their Security
& Satisfaction
With Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Security
& Satisfaction
With Our Part
Our View
Our Insecurity
& Dissatisfaction
With Their Part
Because of our security and satisfaction with our part
And because of our insecurity and dissatisfaction with their part
So let’s conclude Session One with what we have done so far
© Dr Kelvyn Youngman, Sep 2013
180
Security & Satisfaction – Local/Local Cloud
Their Insecurity
& Dissatisfaction
With Our Part
And because of their insecurity and dissatisfaction with our part
Because of their security and satisfaction with their part
Their View
Their Security
& Satisfaction
With Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Security
& Satisfaction
With Our Part
Our View
Our Insecurity
& Dissatisfaction
With Their Part
Because of our security and satisfaction with our part
And because of our insecurity and dissatisfaction with their part
Local/local clouds are usually about solutions, not problems, but
we now know where to map the problems to as well …
© Dr Kelvyn Youngman, Sep 2013
181
Security & Satisfaction – Local/Local Cloud
Their Insecurity
& Dissatisfaction
With Our Part
And because of their insecurity and dissatisfaction with our part
Because of their security and satisfaction with their part
Their View
Their Security
& Satisfaction
With Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Security
& Satisfaction
With Our Part
Our View
Our Insecurity
& Dissatisfaction
With Their Part
Because of our security and satisfaction with our part
And because of our insecurity and dissatisfaction with their part
… local/local clouds are often about difficult conversations that
can go sour, but we now know how to best minimise this …
© Dr Kelvyn Youngman, Sep 2013
182
Security & Satisfaction – Local/Local Cloud
Their Insecurity
& Dissatisfaction
With Our Part
And because of their insecurity and dissatisfaction with our part
Because of their security and satisfaction with their part
Their View
Their Security
& Satisfaction
With Their Part
Need Of
Their Part
Want Of
Their Part
Need Of
Our Part
Want Of
Our Part
Common
Objective
Our Security
& Satisfaction
With Our Part
Our View
Our Insecurity
& Dissatisfaction
With Their Part
Because of our security and satisfaction with our part
And because of our insecurity and dissatisfaction with their part
… and finally all of these issues arise as a consequence of positive
intent – and that perhaps is the most important point of all
© Dr Kelvyn Youngman, Sep 2013
183
Two Types Of Cloud
End
Session One
LinkedIn TLS Group (TOC Lean Six Sigma)
[email protected]
www.dbrmfg.co.nz
© Dr Kelvyn Youngman, Sep 2013
184