Transcript Enlighten – look and feel - Inform Billing Solutions

Inform Billing
About us and our products
December 2013
About us
 Inform Billing is a privately owned and independent company with a management
team that boasts more than 40 years’ experience in both telecoms and the
general billing market
 We pride ourselves on our vast market knowledge and ability to provide a wide
range of billing services that deliver real benefits to our customers
 Our highly skilled in-house development team is available to support you
throughout the billing process and with any further individual needs
 It’s an old saying but it’s true; Inform Billing are big enough to cope but small
enough to care
Our history
 Established at the beginning of 2010, Inform Billing has quickly affirmed its place
as a leading billing specialist
 Born from a management buyout, Inform Billing emerged from two companies;
PAN Telecom Limited and Edge Telecom Limited
 Following the buyout, Inform Billing became an independent company owned by
founders Shaun Bodsworth and Darren Salisbury. They are now complemented by
a growing team of highly experienced colleagues
 Inform Billing continues to deliver and develop solutions that give its customers
real results
Our offering
Inform Billing Solutions provide more than just a ‘billing platform’, we can offer your
company the following:
 Increased productivity
 Better company workflow - controlled access to all customer data
 A better experience for your customer - through up-to-date information
 Better and more accurate billing - less errors mean increased profits
 Flexible ways to increase margins - rating and charge options
 Powerful reporting - empowering better decision making
 A company that you can trust
 Full support and over 15 years’ of development experience
Our products
Eclipse is a billing package that allows you to manage
customer account information and billing data from a
single point of reference, as well as providing a complete
view of all customers’ rates and charges
Enlighten is a fully featured on-line end customer
billing portal. Hosted by us, it is branded like and
accessible from your website. Enlighten is only available in
conjunction with Eclipse
Eclipse – what it does
 Enables full re-rating of call data records
 Using the power of an SQL database, Eclipse can handle unlimited numbers of calls
 Enables multiple products/ services to be billed on a single bill
 not just traditional telecoms – Eclipse can bill all services including VoIP and SIP
 It also bills non telecoms products and services
 Provides customer service staff with accurate information
 Eclipse was designed from the ground up with usability in mind
 Designed for resellers working in all types of markets
 Including traditional voice, IT, data, VoIP, MPLS, hardware, PABX and mobile
Eclipse – main features
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Developed and supported in-house
CRM tools and features
Profit and trend analysis reporting
Powerful reporting functions
On-line help system
White label and third party billing
Mail merge and email merge facility
Customer defined fields at various account levels
(45 fields in total)
 Manual invoices, credit notes and out payments
catered for
 Direct Debit file creation and multiple payment
methods supported
 Four layer billing (account, billing plan, cost centre
and number level)
 Supplier charge files can be imported
 All carrier CDR formats supported
 Reprint any invoice at any time direct from the user
PC
 Accounts integration including Sage, Xero, Quick
Books
 Six levels of account type (customer, dealer, reseller,
contact, prospect, supplier)
 Full dealer commission sub-system for calculating
commissions
 Fast and accurate CDR loading and rating (approx. 5
million CDRs per hour)
 Complex error checking of imported CDRs
 Hosted and on premise options
 Bill using paper, PDF or web (when used with
Enlighten)
Eclipse – look and feel
Eclipse – look and feel
Eclipse – why choose?
 Developed in-house by experts with over 20 years’ of billing
system design experience
 Enables one-off charges as well as a range of recurring charges
 User-friendly and easy to configure
 Our dedicated support team are available from day one
 Call data records and other charges are rated quickly and with
total flexibility
 Scalable and affordable
 Links to Enlighten for end-user web billing access
Enlighten – what it does
 Fully featured online end-customer billing portal
 Three login portals (all accessed via the same URL):
 End customer
 Dealer
 Reseller
 Invoices can be reviewed, re-printed and analysed
 Calls can be analysed allowing the customer to review calling patterns, spend trends and to run
standard reports
 Customers can make changes to parts of their account settings
 Links to Eclipse providing an automatic method of getting user initiated changes actioned
Enlighten – main features
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Branded to match your website
Simple end user registration process
Easy upload of data from Eclipse
Access available 24/7/365
15 months of rolling data held for each customer
Review historic invoices
Download historic invoices in PDF and .csv formats
Review, report and filter on calls made
Filter call data to match specific requirements
Standard reports available for view or download
End customer self-service of information
Enlighten – look and feel
In all these examples Enlighten is using the
Inform Billing branding – this would be
skinned to reflect your website branding
Enlighten – look and feel
Enlighten – why choose?
 Branded in-line with your business to enhance your service offering
 Customers gain control over invoice information and can self-service
 Customers can access historic invoice information – up to 15 months
 Easy to use and easy to configure for the reseller
 Customers can run standard reports online
 Links with Eclipse for easy data uploads and retrieval of change requests
 Support from day one from our dedicated support team
Other products and services
Inform Billing also provides:
 Bespoke development
 Bespoke integration
 Managed (white label) billing
 Training and consultancy
We are always happy to chat through any additional requirements you may
have.
To find out more
Please contact:
Shaun Bodsworth, Director
Darren Salisbury, Director
Inform Billing Solutions Ltd
Unit E The Barton Fields Centre | Barton Blount
Church Broughton | Derbyshire | DE65 5AP
01332 92 70 80
www.informbilling.co.uk
@inform_billing