Transcript Jack Hegarty

Setting the scene
Paul Middlebrough Leader of the Council
Jack Hegarty Managing Director
£5
The first PM to address the LGA
“I want to put it on record: I think you are
doing a brilliant job in challenging
circumstances…
“I know you are all grappling with some
really difficult decisions. When your
budget is being cut freezing council tax
isn’t easy…
“My job is to make your job less difficult,
not more.”
David Cameron to the LGA
Conference, 2011
The Coalition: new things for us a year on
• Universal credit
• Waste Strategy
• Localism Bill
• New Homes Bonus
• South Worcestershire Development Plan
• Self-regulation
• Green Deal
Council Tax awareness
Q: A Council Tax bill should have been delivered to your household a couple of
months ago. Do you remember if the amount of council tax your household
pays went down, went up or stayed the same as the previous year?
Even taking into account that in
Wales and some Parish councils
in England put up their council
tax a third (33%) saying their tax
went up is high:
• Wales (61%)
• Unitaries (43%)
• Two-tier (34%)
• London (25%)
• Met boroughs (31%)
• Scotland (9%)
On balance more people like
councils than loathe them
Satisfied with the way
my Council runs things

My council(s) are
efficient and well run

My council(s) give
local people good
value for money

My council takes
account of residents’
views

Source: LGA/LGinsight 10th-12th June 2011, 1,000 GB adults 18+ interviewed by telephone.
The LGAs 5 rules of reputation…
1. Prove you provide
value for money
2. Make sure you are
informing and engaging
residents and staff
3. Build trust and confidence
in what you do
4. Improve key services,
showing you are doing so
5. Focus on changing lives
for the better
It’s been a great five years …
And lots of external recognition…
• 2007 LGC Council of the Year
• 2008 Times Best Council to Work For; 11th best satisfaction
with council, 9th best for VFM in UK Place Survey
•
•
2009 Top rating for VFM; 8th lowest council tax in country
•
2011 Up 10 points on value for money satisfaction in
Worcestershire Local Place Survey
2010 Customer Service Excellence and IIP Gold and
Champion
How we’re doing on the outcomes in
our 2008-13 Strategy?
Safer
75% to feel safer after dark (68% now)
Crime to reduce by further 5% and less ASB
Greener
45% recycling (43.19% now)
Plan for future growth – SWDP
Healthier
Increases in life expectancy (now 80.3 men 83.9 women)
Reduced health differential (now 6 years between most and
least deprived)
How we’re doing on our outcomes
in our 2008-13 Strategy?
Stronger
Close gap between housing need and supply
(178 out of 200 homes built)
young people having activities they value
low unemployment (5%) and strong economy
Successful
maintain reputation locally and nationally
limit council tax increases (0%)
motivated staff (increased engagement in Best
Companies)
Our formula for success
People +
Plans +
Process +
PR +
Performance management
= Successful Wychavon
History of outsourcing and innovation…
•
•
•
•
•
•
•
1994 LSVT housing to RSLs – one of the first
£5 collar services - waste, street
1994 Outsourced all blue
cleaning, parks and loo maintenance
1999 Established a non profit making trust Wychavon Leisure
to run our leisure centres (and beyond)
2005 Built a supermarket to regenerate a town
2006 Built a hospital to provide health facilities
2007 Set up Revenues and Benefits Shared£3m
Service
2010 Shared Services for IT, Internal Audit, Building Control,
part HR and whole of Regulatory Services
Our business model - services 2011
£5
£3m
Our strengths
Our weaknesses
Our opportunities
Our threats