Transcript ArticleReach at University of Sydney Library

ArticleReach
University of Sydney Library
Jane Barton and Isis Bibaoui
Shared Library Services , University of Sydney Library
ArticleReach @ USL
Overview
1. What is ArticleReach
2. How clients request
3. How clients collect articles
4. Unfilled requests
5. Supply Workflow
6. Client experience & wishlist
7. Snapshot of USL usage
8. Workshop on Friday for questions
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ArticleReach @ USL
What is ArticleReach?
Member Libraries
› ArticleReach is a reciprocal article
requesting system. It currently
consists of a consortium of 14
international libraries, including
University of Sydney Library. The
ArticleReach DIRECT catalogue
includes journals held by the
member libraries and allows you to
request articles from titles not held
by the University of Sydney Library.
Australian National Univ.
California State Univ.
California State Univ Library,
Long Beach
Center for Research
Libraries
Michigan State Univ
Georgetown Univ.
Univ of Glasgow
Univ of Liverpool
Univ of Sydney
Univ of Technology, Sydney
Washington State Univ.
Washing Univ in St. Louis
Wayne State Univ
Univ of Wollongong (due to
go live Nov/Dec 2011)
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How clients request
› Library databases – 360Link
› Request form
› Union catalogue
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360Link citation:
Conflict management and performance outcomes. In International Journal of
Conflict Management, 22:2 (2011), pp. 108.
Click on
Check
Library
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360Link – no holdings for USL
Click on
Request
Article
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Request form
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Union catalogue display
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Union catalogue
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How clients collect articles
› Email generated to client, advising request has been filled
› Client logs into via MyLibrary to download pdf
› MyLibrary can also be used to track request progress
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Requests Collected via MyLibrary
Click to
download
Request
progress
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Unfilled requests
› System settings for dealing with unfilled requests:
• Request is cancelled
• Request goes to mediation
• Request passes into Interlibrary loan system (Pass2ILL)
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Supply Workflow
› Print Paging Slips
- Call number
- Holdings
› Retrieve material
› Scan
- Ariel software used
- Scan and send
- Update, if required
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Print Paged Requests
Sort by
location
Select
Select
slipsto
printto
you wish
print
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Customisable
paging slip
Shelf
location
Unique request
information,
used for ARIEL
delivery
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Send article Using ARIEL
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Cannot Supply Requests
Select request,
and appropriate
action
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More about Supply and the Consortium
› Agreed set of standards:
- Processed within 24 hours of receipt (initially excluding weekend and holiday receipts)
- Scanning guidelines:
• resolution of at least 300 dpi
• minimal black space along the margin edges and gutters.
• Copy of the original request used as coversheet
› Balance system, set by III
› Contributed holdings:
- Ejournals excluded
- Journals without ISSNs included
› Communication:
- Consortium monthly teleconference
- Arlir email discussion List
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Client Experience
In an ArticleReach Survey University of Sydney Clients told us this about the
Service:
› 88.9% thought it was an excellent service
› 88.9% of them received their requests within 48 hours
› 77.8% thought the scanning quality was good or better, no respondent rated
the quality as poor.
› Other comments:
› “ ... it's a fantastic service and i'm very appreciative of the timeliness
of article delivery. thankyou!”
› “Excellent support by providing the requested articles in a short time!”
› “Great service! Delivered promptly.”
› “This is the quickest i have ever received an article - great!”
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Wishlist
› Two way communication between AR and Mill ILL module
› Removal of double authentication
› Improved statistics reporting, based on patron information
› Greater ability to manage requests by local ptype/category
› Multilevel matching when request go into AR
› AR request history for those requests that Pass2ILL
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ArticleReach stats 2009 to 2011 (ytd)
AR Requesting
Requests Initiated
Requests Filled
Requests Cancelled
Requests Unfilled
Requests Sent to ILL
Requests Turnaround
Time (hrs)
Fill Rate
AR Supplying
Requests Received
Requests Filled
Requests Unfilled
Lending Turnaround
Time (hrs)
Fill Rate
2009
8518
3467
49
1304
3623
2010
18581
6407
54
1623
10822
2011
16888
6144
48
1017
9521
35.78
41%
33.34
34%
25.86
36%
2009
8156
4883
2791
2010
10632
6454
3900
2011
8675
5470
3102
48.5
60%
40.15
61%
32.28
63%
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ArticleReach @ USL
Tomorrow’s workshop:
Overview of ArticleReach implementation at USL
Q&A
Name
Email
Phone
Jane Barton
Coordinator, Shared Library Services
[email protected]
0293517188
Isis Bibaoui
Manager, Client Services Solutions
[email protected]
0291141193
Craig Beavis,
Collections and Services Coordinator,
Conservatorium Library
[email protected]
0293511315
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