Transcript Tutorial

This tutorial is designed to introduce the functions
and capabilities of this new web-based program.
Completion of this tutorial will allow the user to
easily extract the variety of patient reported
information available.
Read all instructions and explanations shown in
RED on each slide. Approximate time to complete
the tutorial is 10 minutes.
Tri-Service Center for Oral Health Studies website address is: www.usuhs.mil/tscohs/index.shtml
Click here to View Survey Reports
and to monitor Surveys Received
Enter UserName and Password provided by TSCOHS.
Contact TSgt Beauchamp ( [email protected] )
for access.
Click here after entering UserName/Password.
CLINIC NAME
This means the quarter has not been
closed. The quarter is closed
around the 20th of the month
following the end of each quarter.
This allows patient survey
responses from the quarter to be
received.
The “Incomplete Quarter" message
will NOT appear when a quarter is
closed.
The Main Menu Bar allows the user to select the type of report to be viewed.
The SURVEY REPORTS screen is shown.
CLINIC NAME
Required: Select the Service, Command,
DTF, and Reporting Period of interest
Drop down menu allows user to choose quarter to view
Drop down menu allows user to view patient Satisfaction Reports by
type of dental visit (Endo, Pros, etc.)
Quarterly Satisfaction Report for the selected DTF
Demographic distribution of survey respondents
The Quarterly COMMAND Reports providing
DTF comparisons on key patient satisfaction
questions.
These reports show ONLY those respondents
who are NOT satisfied.
CLINIC NAME
The Quarterly Satisfaction Report is most commonly
viewed, so we will examine it in detail on the next slide.
Quarterly Satisfaction Report for the selected DTF
CLINIC NAME
This report provides
both the MEAN of
patient responses and
the PERCENT of patients
that were satisfied, for
each survey question.
DTF, Command, Service,
and DoD scores are
provided for comparison.
To display a graph
showing the full
distribution of patient
responses, simply
click on the question.
Arrows show statistically
significant differences.
Green (sig. higher)
Red (sig. lower)
CLINIC NAME
This an example of a patient
response distribution graph, for the
Overall Satisfaction with the Clinic
question.
CLINIC NAME
On the next slide we will examine the Satisfaction
Demographics reports in more detail.
Demographic distribution of survey respondents
CLINIC NAME
Bar graphs showing the distribution of patients
who responded to the survey are available by
clicking on the links below.
Patient reported waiting period to get their
appointment.
For example: A graph showing patient reported waiting period
to schedule an appointment is shown on the next slide.
CLINIC NAME
This is an example of a
patient demographic
graph, showing patient
reported waiting time
to get an appointment.
Note: To create demographic graphs for a specific type of
dental visit (general dentistry, oral surgery, endodontics, etc.),
simply select it as MAIN PURPOSE OF VISIT
firstof Survey
This on
is anthe
example
a
patient demographic
Reports Screen.
graph, showing patient
reported waiting time to
get an appointment.
CLINIC NAME
Quarterly DTF Reports are available at the close of a quarter to show
DTF comparisons within a Command for questions 13 and 21.
The Quarterly COMMAND Reports providing
DTF comparisons on key patient satisfaction
questions.
CLINIC NAME
Insight may be gained by focusing on the responses
of patients who have reported low levels of
satisfaction. Remember that the Low Satisfaction
Reports are available for viewing throughout the
quarter. The next slide shows an example of a Low
Satisfaction Report.
NOTE: Low Satisfaction reports are
available throughout the fiscal quarter
and are useful for monitoring patient
satisfaction during sample collection,
and identifying areas for improvement
before Quarterly Reports are available.
Satisfaction report show only those
who mark other than satisfied responses
with their Care.
Satisfaction report show only those who
mark other than satisfied responses with
their DTF.
CLINIC NAME
COMMAND NAME
Note: On question 21, only 17
patients out
of all the surveys
received from this clinic answered in
the other than satisfied range on the
survey.
This report is a tool to help the clinic
know how the unsatisfied patients
responded to the other questions on
their survey.
Areas with low scores provide
insight into the reasons these
patients are reporting low
satisfaction with the clinic, and
may be targeted for improvement.
Note: Sometimes you can
compare these scores to the
patient comments to give
additional insight. This particular
clinic had several negative
comments by the patients about a
person assigned to the front desk.
CLINIC NAME
For DTFs taking advantage of the available email
surveying, Real-Time Patient Comments are
available by clicking this link.
If you check this box, the comments will be broken out by list
categories below.
If you check this box, the comments from all of the categories
below will be combined into one print out.
If you only want the comments from
one (or a few) of the categories listed
(i.e. Exams), only check the box(es) of
the categories you want.
Click here to select comment start date
Click on these arrows to move the
calendar back and forth between months.
Click on the start date you want to
view comments from
After selecting your start date,
click here to select your end date
Click on the end date you wish to view
comments from. Most users select the
current date.
Note: The date that will appear next to the patients’
comment is the patients’ actual appointment date, not the
date the survey was completed.
After selecting the dates you wish to view
comments from, click “Get Comments” to view.
CLINIC NAME
This means the quarter has not been
closed. The quarter is closed
around the 20th of the month
following the end of each quarter.
This allows patient survey
responses from the quarter to be
received.
The “Incomplete Quarter" message
will NOT appear when a quarter is
closed.
Clicking here displays the TRENDING REPORTS screen
(shown below)
CLINIC NAME
Select the starting and ending fiscal quarters over which you
wish to produce a trending graph
Select the organizational level to trend the selected survey question
Select the type of question you want to trend
If you choose to trend “Satisfaction” questions, select from
the “Satisfaction” drop down menu what you want to trend.
Click here to generate a trending
report. You can also trend by Mean
scores.
CLINIC NAME
If you choose to Trend “Demographic” questions, select from
the Demographic drop down menu what you want to trend.
CLINIC NAME
This an example of a
“Satisfaction” trending report
for “Appointment Wait Time”
from fiscal years 2002 - 2008.
Reports may cover any
sequence of fiscal quarters
desired.
Clicking here displays the SERVICE-WIDE REPORTS
screen (shown below)
The SERVICE-WIDE Reports provide command
comparisons on key patient satisfaction questions,
and other reports used at the corporate dental level.
Thank you for completing the tutorial
Click the Patient Satisfaction Reports link on the
Tri-Service Center for Oral Health Studies website
http://www.usuhs.mil/tscohs/index.shtml to work
with the new DoD Dental Patient Satisfaction
Reporting and Management Tool.
Questions?
TSGT Scott Beauchamp
[email protected]
DSN: 285 - 6950