Transcript THE FIRST STEP LLC PRESENTATION dec 1

THE FIRST STEP LLC
CUSTOMIZED FIXED
OPERATION FOR YOUR
SERVICE DEPARTMENT
TAKE
THE FIRST STEP
TO
INCREASE
PROFITABILITY



WHAT THE FIRST STEP CAN DO
FOR YOUR SERVICE
DEPARTMENT
Analyze your service, parts and body shop
departments and determine ways to increase
profit potential. We will review your service
absorption.
Review your labor rates, competitive as well as
repair work. Also your internal labor rates will be
reviewed. We will review your warranty gross on
parts and labor as well as your exposure to
warrant audits.
Complete repair order analysis and recommend
pay plans for both technicians and service
writers.
WHAT THE FIRST STEP CAN DO
FOR YOUR SERVICE
DEPARTMENT



Train the service advisors in On-TheLane training.
Implement incentive plans for all
employees so that everyone is
working toward the same goal.
Establish a tracking for up sells from
both service advisors and
technicians.
WHAT THE FIRST STEP CAN DO
FOR YOUR SERVICE
DEPARTMENT



Install a grid labor pricing and a
parts pricing system.
Develop a customer retention
program to keep our customer
returning to your facility.
Review your after market products
and suggest changes that will
increase your profitability.
WE WILL INCLUDE YOUR PARTS
AND BODY SHOP IN OUR
ANALYSIS


We will review body shop labor and
paint grosses and install pricing
guides.
We will establish parts pricing matrix
systems for constant percentage
pricing.
OTHER SPECIALTIES OFFERED



Comprehensive Financial Analysis.
Comprehensive Review of Current
Banking Relationships.
Risk Assessment & Management.
RESULTS
GUARANTEED
We will focus your facility to
become the best in the area
in customer satisfaction!
RESULTS YOU CAN
MEASURE
We will increase your
profitability with our proven
techniques.
INSTALLATION CHECKLIST





Review pay plans for service
manager, parts manager and
technicians.
Review Effective Labor Rate
Install grid pricing for service.
Install grid pricing for parts.
Review fixed expenses.
INSTALLATION CHECKLIST




Install 30 point safety inspection.
Install A.S.R. report.
Install menu selling.
Work on-line training.
INSTALLATION CHECKLIST




Install new and used first
appointment system.
Install O.L.F. retention system.
Install up-sale spiffs.
Teach your personnel how to read a
financial statement the correct way.
AT FEES YOU CAN AFFORD




Reasonable fees, no long term
contracts.
Three-four day initial appointment
for analysis and set-up.
Monthly visits of 1-2 days to review
procedures and progress.
Maintenance to keep your success on
track.
CONTACT
INFORMATION
THE FIRST STEP,LLC
MICHAEL KARCZ
690 ROLLING MEADOWS DRIVE
ONEIDA, WI 54155
920-655-0503
[email protected]
EXPERIENCE YOU CAN TRUST

Michael Karcz has been in the
automotive field for over 34 years.
Michael has been a dealer, a general
manager and a service and parts
director. He brings with him a solid
experience in dealership day to day
operations with the hands on
experience necessary to make a
difference in your operation.
REFERENCES
“Your practical techniques were easy to implement and
yielded immediate results. By doing an R.O. review for us
and establishing a benchmark, we were able to increase
our Hours Per R.O. by .6 hours. Technician productivity
overall has increased by a a total of 18% over the first 45
days. We feel a major reason for the continued
improvement has been the fact that it is an on going
relationship after the in-house visit.”
Andy Lamb and Corey Hawkins
Anderson Ford
Baldwin WI
888-684-4520
REFERENCES
“What I like about Mike is he will dig into the Fixed
Operations of the Dealership and give me an Honest
Evaluation with a practical systematic approach to finding
and fixing the problem. I trust Mike with his diagnosis and
I trust Mike with his solutions to fixing the problem and
continuous monitoring of our backend, Mike is great to
work with.”

Todd Koehne-owner
Koehne Buick Pontiac GMC Inc.
Oconto, WI 54153
920-834-4343
REFERENCES
“Your expertise and knowledge in the service, parts and
body shop departments has greatly affected our
performance and of course our bottom line. Combine those
abilities with your knowledge of the Ford financial statement
and I can honestly say that you’ve been a big factor in our
“Service Absorption” numbers moving up 40 percentage
points. The continued monitoring and coaching with the
service management and service writing staff has been
exceptional.”
Roy Roberg
Link Ford
Rice Lake, WI
877-505-1900
ADDITIONAL REFERENCES



Todd and Chad Koehne, Koehne
Buick Pontiac GMC, Oconto WI
800-439-8472
Dan Clark, Link Ford, Rice Lake
WI 877-505-1900
Dave Johnson, Copper Country
Ford Lincoln Mercury, Houghton
MI 800-800-7094
ADDITIONAL REFERENCES



Willie Johnson, Copper Country Ford
Lincoln Mercury, Houghton MI 800800-7094
Scott Wilson, LeRoy Butler Ford
Lincoln Mercury. Waupaca, WI 888537-6936
Andy Lamb, Bloomer Ford, Bloomer,
WI 800-314-3673
ANOTHER VALUABLE TOOL
The First Step has worked with many
customer retention companies over the
last 15 years. Customer Research is our
recommended vendor for tracking
customer loyalty, customer follow-up and
CSI. They use email, phone calls and
direct mail. They are used by J.D. Power,
Toyota, Lexus and others. They make
500,000 call/month and are bilingual.
Customer Research, Inc.
Customer Loyalty Solutions Since 1967
Customer Research, Inc., provides the most state-of-the-art industry leading Customer
Loyalty, CSI, and Revenue Generating Solutions. Save money by consolidating your
vendors and take advantage of the highest ROI in the automotive industry.
• Loyalty Reminder Program
• Lost Customer Recapture
• Direct Mail Services
• Email Services
• CSI Follow-up
• Sales Lead Generation
• Sales Prospect Follow-up
• Voice Messaging
• Marketing Programs
Most Automotive CSI Experience in the Industry
•jj
• Telephone – Live
• Telephone - Messaging
• Telephone - Text
• Email
• Mail
***
100% Dedicated to the Automotive Industry
2000 Active Users Trust Customer Research, Inc., for their Customer Loyalty Needs
Guam
Alaska
Hawaii
Australia
• CSAA Insurance Company Supplier
• DuPont Strategic Partner
• J.D. Power and Associates Supplier
• PPG Industries Approved Vendor
• Chrysler SmartLink Lost Souls Exclusive Supplier • Sherwin Williams Approved Vendor
• Toyota Certified Collision Center Approved Vendor • ASA Washington Exclusive Follow-up Vendor
• Lexus Certified Collision Center Approved Vendor • Partner with Several National Collision Center Consolidators
• AIG Personal Care FIRST Approved Vendor
• Partner with Several National Automotive CRM Vendors
Corporate Partnerships:
Customer Research, Inc.,
currently averages over
500,000 calls per month.
Spanish and French
Canadian Agents
MY PROMISE TO YOU


I look forward to the
opportunity to meet
with you. With my
proven steps, I know I
can make your Service
Department more
profitable and
efficient, a necessity
in our current
economy.
Michael Karcz
TAKE
THE FIRST STEP
TO
INCREASE
PROFITABILITY…
TODAY!!!