Transcript 01 Mr. Alaa Akel 2014 final

Welcome
to our
Annual GMs Meeting
09. + 10. February 2014
Meeting Goals
Get together
Communication
Thank you
Presentation Display
What we did in 2013 in comparison to 2012.
Operation challenges.
What we want to achieve in 2014.
Agenda
09.02.2014
Time
Speaker
14h00
Mr. Alaa Akel
General Manager Jaz Hotels & Resorts
15h00
Mr. Markus Iten
Chef Consultant
Mr. Stephane Franco
Corporate Director of Operations
Mr. Samir Abdel Azim
Regional Director of Kitchen
Mr. Stephane Franco
Corporate Director of Operations
Duration
60 min.
90 min.
15 min.
16h30
Coffee Break
16h45
Mr. Essam Hussein
Regional Financial Controller
90 min.
18h15
Mr. Ayman Abu Zeid &
Mr. Mostafa Salama
Regional Director of Human Resources
Regional Director of Human Resources
75 min.
19h30
Cocktails & Dinner
Agenda
10.02.2014
Time
Speaker
Duration
09h00
Mr. Alaa Akel
General Manager Jaz Hotels & Resorts
15 min.
09h15
Mr. Alex Gudenko
Director of Spas
30 min.
09h45
Ms. Shahira El Shanawany &
Mr. Kahled Afifi
Regional Training Manager Red Sea
Regional Training Manager Sinai
45 min.
10h30
Picture of all attendees
30 min.
11h00
Coffee Break
15 min.
11h15
Ms. Nagla Madi &
Dept. Group Director Sales & Marketing
105 min.
13h00
Mr. Alaa Akel
General Manager Jaz Hotels & Resorts
30 min.
13h30
Lunch
60 min.
Agenda
10.02.2014
Time
Speaker
Regional IT Manager
Duration
14h30
Mr. Mohamed El Saadawi
60 min.
15h30
Coffee Break
15h45
Mr. Mahmoud Abd El Gawad
Sustainability Director
45min.
16h30
Mr. Hussam Kamal
Regional Purchasing Manager
60 min.
15 min.
Mission Statement
We shall be recognized, throughout the hospitality
industry as the preeminent company to own,
manage and operate holiday hotels on a worldwide
basis using "Total Quality Management" (TQM)
principles to continuously improve market share
and profitability.
Our Commitment
Our commitment :
1. Staff development
2. High quality of service
3. Return on investment
4. Maintaining assets in best shape
Our Focus
Culinary improvements
Entertainment upgrade
Night
Kids
Hotels & Resorts Portfolio
42 Jaz Hotels & Resorts
13
Jaz Hotels
17
Iberotel*
1
Sensimar
10
Sol Y Mar
1
Steigenberger
9,731 rooms
* incl. Iberotel Miramar Fujairah
New Openings
2014
Sol Y Mar Naama Bay: 194 rooms
Almazino: 96 rooms
2015
Jaz Alcazar Sharm: 608 rooms
Jaz Makadi Water World: 439 rooms
2016
Sahl Hasheesh: Project in the pipeline
Renovations
Region
Marsa Alam
Makadi/Safaga
Sinai
Hotel
Status
Iberotel Lamaya + Samaya
Ongoing
Sol Y Mar Solaya
Soft renovation
Oasis Resort
Completed
Oasis Club
Ongoing
Club Makadi
Ongoing
Sol Y Mar Paradise Beach
Kitchen
Iberotel Palace
Last cluster 6
Iberotel Fanara
Superior rooms
completed
Rebranding
Jaz Makadi Bayview & Golf Resort
Iberotel Aquamarine
Sol Y Mar Club Makadi
Jaz Spas
Steigenberger Makadi
Jaz Aquamarine
Jaz Makadina
Mivida Spa & Mivida Beauty Salon
HolidayCheck Ranking
All 5 Jaz Hotels & Resorts in the region Marsa Alam/El Quseir (92 hotels) are top 5
9 Jaz Hotels & Resorts are under the top 20 in the region Hurghada/Safaga
(330 hotels)
2 Jaz Hotels & Resorts are under the top 10 in the region Hurghada (222 hotels)
5 Jaz Hotels & Resorts are under the top 20 in the region Sharm El Sheikh/
Sinai (450hotels)
3 Jaz Hotels & Resorts are under the top 5 in the region Marsa Matruh (19 hotels)
3 Jaz Hotels & Resorts are under the top 10 in Alexandria, Luxor and Ain El Sukhna
HolidayCheck Ranking
Hurghada/Safaga
(330 hotels)
Sharm El Sheik/Sinai
(450 hotels)
Marsa Alam/
El Quseir (92 hotels)
Marsa Matruh
(19 hotels)
#2
Sensimar Makadi
#2
Iberotel Palace
#1 SYM Dar El Madina
#1 Jaz Oriental Resort
#3
Steigenberger Makadi
#9
Iberotel Dahabeya
#2 Iberotel Samaya
#3 Jaz Almaza Beach
#4
Jaz Makadi Star & Spa
#15 Iberotel Lido Sharm
#3 Iberotel Coraya
#4 Jaz Crystal Resort
#7
Iberotel Makadi Beach
#17 Iberotel Club Fanara
#4 Sol Y Mar Solaya
#20 Jaz Belvedere
#5 Iberotel Lamaya
#11 Sol Y Mar Makadi Sun
#13 Iberotel Saraya Resorts
#15 Iberotel Oasis Resort
#18 Iberotel Saraya Palms
#19 Sol Y Mar Club Makadi
Holidaycheck.de 04.02.2014
HolidayCheck Ranking
Hurghada
(220 hotels)
#9 Jaz Aquamarine
#10 Jaz Bluemarine
Alexandria
(56 hotels)
#1 Iberotel Borg El Arab
Luxor
(104 hotels)
#3
Ain El Sukhna
(20 hotels)
Iberotel Luxor
#8 Jaz Little Venice
Holidaycheck.de 04.02.2014
HolidayCheck High-Flyer
HolidayCheck Ranking 2012 vs.2013
140
130
123
119
120
110
102 99
100
88
81
74
80
61
60
47
37 37
40
19
20
42
15
21
17
49
44
35
27
26
18 22 19
65
60
34
18
9
10
4
0
Ranking 31.12.2012
Ranking 31.12.2013
6
Tripadvisor Ranking
4 Jaz Hotels & Resorts are under the top 20 hotels in Hurghada (170 hotels)
6 Jaz Hotels & Resorts in Makadi Bay (19hotels) are in the top 10.
All 5 Jaz Hotels & Resorts in the region Marsa Alam (64 hotels) are in the
top 20.
4 Jaz Hotels & Resorts are under the top 5 in the region Marsa Matruh (11 hotels)
Tripadvisor Ranking
Hurghada
(170 hotels)
#7
Jaz Bluemarine
Makadi Bay
(19 hotels)
Marsa Alam
(64 hotels)
Marsa Matruh
(11 hotels)
#1
Sensimar Makadi
#2 Iberotel Coraya
#1 Jaz Crystal Resort
#11 SYM Ivory Suites
#2
Saraya Resort
#3 SYM Dar El Madina
#2 Jaz Almaza Beach
#13 Jaz Aquamarine
#3
SYM Makadi Sun
#6 Iberotel Lamaya
#3 Jaz Oriental Resort
#15 SYM Club Makadi
#4
Iberotel Makadi Beach
#10 SYM Solaya
#5 Jaz Oriental Club
#8
Jaz Makadi Star
#13 Iberotel Samaya
#10 Iberotel Oasis
Tripadvisor.de 04.02.2014
Tripadvisor High-Flyer
Tripadvisor Ranking 2012 vs. 2013
94
100
90
82
80
66
70
59
60
50
50
40
27
30
20
10
46
46
8
6
12
6
3
45
35
7
5
3
0
Ranking 31.12.2012
Ranking 31.12.2013
GSI Scores Red Sea 2012/2013
2,00
1,75
1,79 1,77
1,69
1,76 1,78
1,80
1,57
1,60
1,55
1,60
1,40
1,20
GSI Average
Kitchen
Score 2012
Entertainment
Score 2013
Budget
GSI Scores Sinai 2012/2013
2,00
1,73 1,76 1,77
1,73 1,77 1,78
1,80
1,51
1,60
1,55 1,55
1,40
1,20
GSI Average
Kitchen
Score 2012
Entertainment
Score 2013
Budget
Guest Satisfaction & Awards
The highlights:
• 313+ awards vs. 286 in 2012
• 7 hotels within top 25 hotels in Egypt and 13 hotels within top 50 hotels in
Egypt (1.986 hotels ranked under Trivago) by 39 hotels in operations within
JH&R
• 32 TripAdvisor awards & certificates
• 11 HolidayCheck awards & certificates or more than 52 % of the awards
to Egypt
• 5 TUI Holly or 62 % of the awards dedicated to Egypt
• 32 Green Star, 21 Travelife, 6 Eco resorts and 1 Earthcheck awards
Awards
Retirement
Mr. Ramadan Abdullah
Awards
Recognition
Mr. Alaa Mofid
Mr. Efstratios Rectsinis
Mr. Mohamed Hassan
Awards
Outstanding
Management Performance
Mr. Ahmed Hosny
Mr. Ashraf Abu Zeid
Awards
Best Safety Score 2013
Jaz Crystal Resort (81.5)
Jaz Mirabel Club & Park (81.4)
Awards
Best GOP 2013
Almaza Bay (62 %)
Iberotel Palace (46 %)
Awards
Best GSI Score 2013
Red Sea
Jaz Makadi Star & Spa (1.90)
Sol Y Mar Makadi Sun (1.90)
Sinai
Iberotel Palace (1.85)
Awards
Trivago Top 25
Iberotel Palace
Iberotel Makadi Beach
Jaz Makadi Star & Spa
Sensimar Makadi
Steigenberger Makadi
Iberotel Coraya Beach
Iberotel Samaya
Organization update
HR
Training
Red Sea Region
Hurghada Area
Reg. Managers
IT
Makadi Area
Engineering
Pest Control
Sustainability
Coraya Area
Almaza Area
Sinai Region
Upper Egypt/
Greater Cairo
Area GM
Area GM
Regional Mgr.
C DOO
Area GM
Area GM
GMs/HMs
Area Managers
GMs/HMs
Area Managers
GMs/HMs
Area Managers
IT Mgr.
IT Mgr.
IT Mgr.
IT Mgr.
IT Mgr.
HR Mgr.
Chief Engineer
HR Mgr.
HR Mgr.
HR Mgr.
Chief Engineer
HR Mgr.
Chief Engineer
GMs/HMs
Area Managers
GMs/HMs
Reg. Managers
GMs/HMs
Dir. of Kitchen
Chinese Chef
De Cuisine
Oriental Chef
De Cuisine
IT Mgr.
HR Director
EHH Mgr.
EHH Co-ord.
EHH Co-ord.
EHH Co-ord.
EHH Co-ord.
EHH Co-ord.
TrainingMgr.
TrainingCo-ord.
TrainingCo-ord.
TrainingCo-ord.
TrainingCo-ord.
TrainingCo-ord.
Safety officer
Pest Control
Laundry Mgr.
Laundry Mgr.
Laundry Mgr.
Laundry Mgr.
Purchasing Mgr.
Purchasing Mgr.
PurchasingMgr.
PurchasingMgr.
CostCont. Mgr.
CostCont. Mgr.
Laundry Mgr.
Support
from
Red Sea
Region
Stay up-to-date
Quality trips & competition visits
to keep ourselves up-to-date.
Corporate News
Corporate News
Thank you
for your
attention