Transcript Document
Oklahoma Allergy & Asthma Clinic “The Leader in Allergy treatment since 1925” Employee Orientation May 13, 2015 Todays Objectives • • • • • • Company history and overview Rebranding Campaign The Vision, Mission, Core Values & Motto Changes in Employee Job Descriptions & Evaluations Walking the talk The Future of OAAC From the beginning The History of the OAAC – • 1925 The Balyeat Hay Fever and Asthma Clinic was born – Named after Ray M. Balyeat • 1954 The clinic changed its name to Oklahoma Allergy Clinic • 1994 The clinic was renamed The Oklahoma Allergy & Asthma Clinic From the Beginning • OAAC has always been Oklahoma City based • In 1980 this building was completed and occupied • OAAC established its first satellite clinic in Norman – Edmond and North West locations added • From these locations OAAC treats patients from across America Who Are We From the outside looking in: • OAAC is a physician group focused on Allergy & Asthma Who Are We From the inside we are: 89 people • 10 Providers • 40 Nurses • 4 Physician Support Staff • 2 Clinical Lab/X-ray • 13 Extract Lab • 14 Business office/Receptionist/Appointments • 4 Administration • 1 Information Technology • 1 Maintenance Support Staff Supervisors Angela Baker Nursing Department Lisa Byers Radiology/Clinical Lab Department Ginny Taylor Physician Support Department Supervisors Kathy Loyd Insurance Billing Department Reese Lennarson Extract Lab Department Marbi Symes Business Office Department Supervisors Vivian Lincicome Accounting & HR Department Lisa Mallory Executive Assistant Reza Tavasoli Information Technology What We Do OAAC is dedicated to providing cutting edge, personal and compassionate care to those who come to us for diagnosis and treatment. OAAC saw more than 21,800 patient visits in 2014 (6,885 NPV) Since inception OAAC patient visits has exceeded 640,000 visits with a third of that number being new patients visits How we do it One patient at a time. The providers of the OAAC apply their extensive education, training and experience to each person as an individual patient. This approach allows each patient to be treated uniquely for the best outcome. Rebranding Campaign • New Logo • New Website • New Advertisement in Newspapers, Magazines and Phone books • New Letterhead, business cards and mail outs branded with our new Logo Rebranding Campaign Why was it time for a rebranding campaign – • The physicians want to reinvest in the clinic • The existing logo has been used for 30 years and was established before OAAC had multiple satellites • We have several new physicians joining the practice and our physicians wanted a logo and image that better reflects who we are on a go forward basis. Five Star Practice We want the people who visit OAAC to have the best experience possible: • It all begins with your attitude - make it personal & positive • With patients and coworkers – • Say “good morning “or “good afternoon” • Make eye contact • Be Re-assuring, Interested, Friendly and Warm Mission Statement The Oklahoma Allergy and Asthma Clinic (OAAC) is committed to professional, compassionate, patient centered care of the highest quality. Vision Statement The Oklahoma Allergy and Asthma Clinic (OAAC) will continue to be a local, regional, and national source for the highest quality diagnostic and therapeutic treatment of individuals and their families in the specialty of allergy, asthma, and immunology. OAAC will further our legacy of being a referral source and trusted treatment center by continuing our commitment to education and research for the ultimate benefit of our patients. OAAC Core Values • • • • • Exceptional Patient Care Teamwork Respect for others Trustworthiness Outstanding Workplace Environment We are committed to exceptional patient care: • I will always act with compassion, kindness, empathy and patience. • I will be committed to understanding and applying best practices. • I will explain the expected time of procedures, visits and delays to patients. • I will be committed to everyone’s safety. • I will pursue my duties to completion. We are teamwork oriented: • I will work together with my colleagues to achieve our common goals. • I will accept constructive feedback. • I will make myself available to those in need. • I will be committed to incorporating new knowledge and sharing it with others. • I will strive to be helpful in every situation. • I will demonstrate and encourage positive behaviors. We show respect for others: • I will demonstrate respect by treating others as I would expect to be treated. • I will communicate effectively through all levels of our organization. • I will be respectful and courteous to everyone because they are important to our organization. • I will respect cultural, religious and social backgrounds. • I will communicate with sincerity, honesty, and cultural understanding. We display trustworthiness: • I will model integrity by being honest and trustworthy in my work. • I will communicate effectively by speaking clearly and actively listening while learning & sharing information. • I will discuss confidential and personal information in a private area. We promote an outstanding workplace environment: • I will promote accountability by being responsible for my own actions. • I will be on time for work, meetings and other commitments. • I will introduce myself to patients, families, visitors and colleagues. • I will pursue opportunities to learn and grow. • I will actively support, mentor and coach to foster a constructive learning environment. • I will take pride and ownership in innovation with OAAC by committing to new technology and research. • I will continually review my performance and strive to improve myself and the outcome of my work. Why are the Core Values so Important to OAAC ? • Core Values are the framework that enables us to start moving all in the same direction. • Every time you come to a decision the Core Values will guide you to make the decision • In a prefect world, all decisions would be made by the physician owners – since that is not possible the Core Values give us a unified way to make decisions How important are the OAAC Core Values? • OAAC Core Values will now be included in your performance evaluations. • For new employees, the adherence to the OAAC Core Values will be assessed during your conditional term of employment. • For you to continue to be employed at OAAC or advance with the company – you will have to excel in the area of the OAAC Core Values Walking the Talk • We have to make a difference by how we approach our jobs. • Every aspect of the Clinic is important when it comes to taking care of our patients. • Each patient represents the future of OAAC • Taking exceptional care of our patients insures the future of OAAC Looking to the Future • The Oklahoma Allergy & Asthma Clinic has a bright future • You have already heard about the New Logo, Website, Handbook, Mission Statement, Vision Statement and Core Values • Now lets talk about some development at OAAC Reconstruction Project - Outside The Main clinic will get a facelift on the outside • The outside of the building will be recoated and waterproofed • New signage on the building & parking areas • New Landscaping around the building • The parking deck will be repaired, recoated and repainted Reconstruction Project - Inside The Fourth Floor Renovation – Completed • Adding eight patient exam rooms • Creation of a new waiting room • Converting an office on the North wall into a physician office • Creating a room to take vitals Outside the Main Office • The OAAC physicians want to expand our presence in satellite locations • Over the next few years we will be looking to build our own clinics large enough to support more than one provider • Convenient locations with better signage The Doctors are making the commitment • Our commitment is to honor the doctors by doing the best job we can • By excelling at our jobs, we will have a great time • We must become the change, We seek in this world - Gandhi