WAUG 2013 “Secret” Message Session - SMS

SMS = “Secret” Message Session Topic #1 – Single Number Service & SMS

Communicating with the Media of Choice

 Short Message Service – SMS o Most widely used data application in the world with 3.6 billion active users or 78% of all mobile phone subscribers  SMS = 160 max characters per message  Mobile to Mobile Communication - Texting o Your “address” is your mobile number  Bringing SMS into your Enterprise o Keeping your mobile number private o o Documenting conversations SMS from multiple devices  Mobile phone, desk phone, PC

Who can benefit from Enterprise SMS?

  Gives flexibility to communicate based on o o User media preference – phone call, email, or text Device availability – mobile or desk phone, PC, web browser o Location – Network access Who benefits?

o o o o Education – Teachers/Professors to Students Healthcare - Doctors to Nurses, Pharmacy, other Doctors Legal – Attorney to Client, Office etc. while in court Financial – Financial Advisor – Buy/Sell Stocks & Securities  #1 Concern o Privacy – publishing mobile phone number

Expanding Single Number Service with SMS

   Solution – Single Number Service o o o Associate DID station # with Mobile number Current Applications – one-X Mobile, Messaging (voice & fax), one-X Communicator Future SNS Application – SMS Things to consider o o o Available clients – Browser, iOS, Android, MAC/PC, endpoints (9641) Web Portal Administration Capabilities    Administrator – Management of Users End Users – Grant or Deny Access Archive Dumps – Keep records of SMS sessions  Hosted or on-premise Solution Coordination with Carriers – text enable o o An Avaya Solution is coming this summer Beta Opportunities may be available NACR only Business Partner Beta Participant

SMS = “Secret” Message Session Topic #2 – Avaya Aura Messaging 6.3 Highlights

Avaya Aura Messaging 6.3 Roadmap

         General Availability target – December 2013 Call Pilot “like” TUI AAM on VMware Calendar & Presence Integration o Determines which greeting to play based on when Reach Me/ Notify Me is triggered o Uses Exchange “Out of Office” status, calendar status & Avaya presence status to make decisions about greetings & notifications Outbound Fax print driver for Windows desktops Exchange 2013 & Outlook 2013 Support Remove requirement for separate Exchange Connector G.729 Encoding Support (transcoded to G.711 or GSM) Common Server Support – Upgraded to current Dell & HP Specs

Avaya Aura Messaging 6.3 Roadmap

 Improved Centralization Capabilities o Support for variable length mailboxes o o o o Support for multiple sites per application server  Currently 1 site designation per application server Better support for multi-lingual mailboxes   Now a COS option versus system wide setting Callers do not have to select the language – Press 1 etc.

Support for multiple SIP domains Per site broadcast  Improved security for uninitialized mailboxes o o o Administrator defines “uninitialized” parameters Default Password not changed or Standard Greeting not recorded Administrator then configures if caller can leave a message or not

Avaya Aura Messaging 6.3 Roadmap

 Support for 20,000 IMAP Session on Avaya Msg. Store  Multiple Personal Greetings on Aria TUI  System Greeting Before Call Answer Greeting  ELA List Management Enhancements   Serviceability Improvements New Reporting Capabilities  SIP Enhancements

SMS = “Secret” Message Session Topic #3 – It’s No “Secret” Avaya VDI

Expanding Virtualization to the Desktop – VDI

What is VDI?

Virtual Desktop Infrastructure Virtual Desktop Interface

Deployment Model

Users PC runs virtually in Data Center Monitor, Keyboard, & Attached Thin Client on users desktop Session Manager Data Center

VDI virtual machine

SIP RTP Soft phone IT Apps Voice Controller Software Codecs Citrix /VMware Device and Graphics Drivers HDX/ICA/P CoIP Citrix /VM HDX Receiver Citrix/VM Visual Receiver VDI Thin Client Local Audio Drivers Graphics & Camera VDI Client Endpoints (Thin Clients)

Why VDI?

 All Data is maintained in Data Center  More Secure  Back-ups more reliable  Simplified deployment   Support Maintenance  Lower TCO

Unified Communications in a VDI Environment

  Standard VDI is not well suited to drive real time media directly to the desktop. Avaya’s Real Time UC solution for VDI o

Avaya VDI Communicator 1.0

 Software installed on VDI thin client (desktop)   Provides connectivity to Avaya Aura CM & Session Manager Processes all voice media locally on thin client off loading media processing from data center

Unified Communications in a VDI Environment

o

Avaya one-X Communicator

    Runs on users virtual machine in Data Center Shared control mode Must run in “Desk Phone” mode User interface only does not process any voice traffic

Avaya VDI Communicator User Interface

Everyday scenario Loss of connectivity or VM machine down

 Avaya one-X Communicator running on virtual PC in the data center accessed via thin client  Avaya VDI Communicator client running on the thin client    Problem in the data center Problem with the network between data center and thin client

Avaya Real-Time UC Solution for VDI

Desktop

VDI Thin Client

Avaya VDI Communicator

Citrix/ VMware Receiver Graphics & Camera Local Audio Drivers

Remote desktop protocol (e.g., Citrix ICA VMware View PCoIP)

Citrix/VM Virtual Device And Graphics Drivers VDI Virtual PC Business Apps

One-X Communicator

GUI Session Control

Data Center Control (SIP) Control (SIP) Media

Avaya Approach • Media direct to client • Lighter load on server • QoS model supported • Call path unaffected by VDI architecture “Headless Client” on end-point • Media terminated locally • “Remote Control” of Real Time app is extended to ‘local client’ on the VDI end point • Session Down UI for loss of connection scenarios

Avaya VDI Communicator

… solving for scale & QoS for improved real-time communications in VDI Performance • off loads processing of real time communications to thin client or PC and Avaya Aura Survivability • basic voice if connection to data center or virtual PC is down Flexibility • works in various customer environments; choice of vendors within the VDI ecosystem Software only • no Avaya hardware required • desk phone is optional • • • Virtual Desktop Avaya one-X Communicator view VDI Communicator on HP or Dell Wyse Thin Clients; or Windows PC Support for VMware View & Citrix Xen Desktop Collaboration • Voice, IM/Presence, contacts / directory, conferencing, messaging

Avaya VDI Communicator Release 1.0

Avaya

Avaya Infrastructure & Clients

Avaya Aura Communication Manager 6.0+ Avaya Aura Session Manager 6.0+ Avaya one-X Communicator SIP 6.1 SP5

Thin Client

HP T510 HP T610 HP T5740e HP T 5565 Dell-Wyse R50L Windows PC Windows PC Client

OS

WES7 or ThinPro 4.1

WES7 or ThinPro 4.1

WES7 ThinPro (Linux) 4.1

SLETC11 SP1 Windows 7 32/64 bit Windows XP SP3 32 bit Agent

VDI Broker

VMware View 5.X

Citrix XenDesktop 5.X

Headset

Supported USB Headsets

Plantronics Blackwire C300 Series Plantronics Blackwire C400 Series Plantronics Blackwire C600 Series

Georgene MacLennan NACR Solutions Architect – Business Collaboration 651-796-6425 [email protected]