Transcript Slide 1
VoIP for your
business
November 18, 2010 | Worksighted
Welcome / About
About the Presenters
Joe
Harder, Systems Engineer
Adam Devereaux, Systems Engineer
Agenda
What is VoIP?
VoIP Hype vs. Reality for the Small Business
The Worksighted Solution
Saving Money on Call Costs w/ Iserv
Example ROI Calculations
Overview of Benefits
Questions / Hands – On
What is VoIP?
VoIP stands for “Voice over IP”
In short, VoIP implies that “voice” is carried over your
computer network
This does not necessarily imply that calls in/out of the
organization are routed over the Internet
Calls in/out of the organization can come over the Internet
OR traditional phone service
We achieve “network convergence”
Three key elements: 1Phone, 2) PBX, 3) Phone Service
Do not confuse “system features” with VoIP
Digital does not necessarily mean VoIP
What is VoIP?
What is VoIP?
What is VoIP?
What is VoIP?
VoIP Hype vs. Reality
The same benefits do not apply equally to Large and Small Business!!!
VoIP Hype
Zero call costs because we use the Internet
Wiring convergence
Return will quickly offset investment (depends on solution)
No impact on existing infrastructure
Continued …
VoIP Hype vs. Reality
VoIP Realities
Increased flexibility / scalability
Unified Communications
Single vendor support
Reduced call costs (w/ Internet calling)
Reduced reception costs
No cost extension moves (just plug it in to the network)
Branch Office / Remote Worker solutions – Big benefit for small biz
Increased applications
Lower operating costs with added capability
Failover options
Worksighted Solution
3CX IP PBX on Microsoft Windows + Worksighted+ SIP Provider
3CX IP PBX (software) running on Microsoft Windows
Software makes it easy to scale and upgrade
Get new features with new version!
Software is much less costly than hardware
Standard configuration options and beyond!
Built-in conference bridge (no more paying for a service)
Get the “key” features and drop the “fluff”
Custom application development possibilities
ROI calculations that make sense!!
Unified Messaging (with Exchange 2007/2010)
Best of all …. Worksighted support!!!!
Internet Calling
Internet based calling key features:
Phone numbers no longer equal physical lines
We can centralize numbers from area codes all over the state
We take advantage of an ITSPs backend connection to the phone
company and spend less on calls
Less expensive DIDs
Bundle Internet service with voice service through common provider to save
money
Don’t “over buy” phone service.
One less vendor.
Key thing to consider is quality due to Internet latencies. We need to use a
provider that is closely connected. Our best results have been through Iserv.
Worksighted itself has been running in this scenario for two years and has
saved approximately $500/mo in overall combined Internet and Phone
charges through Iserv.
Internet Calling
Provider Options
No need for separate expensive telephone and Internet lines
E911 compliant
Provider
Iserv
Other SIP (Broadvox)
Coverage
Local (statewide)
Regional/national
Services provided
Internet and voice
Voice
Service delivery
T1(s) with voice trunk
Concurrent with ISP
Level of quality control
High
Medium
Voice prioritized
Yes
Possible
Best for
In-state calling
Multi-state/international
Unified Messaging
Let Exchange 2007/2010 handle your phone system
Your email, voicemail, calendar and contacts in one place
Voicemail to text (see below)
As recorded
As transcribed
“Um, hi, this is Chuck Finley from SXG
Incorporated, and I’m calling because I
can’t seem to log into my server at the
moment. Please have someone give me a
call back when you get this.”
“Hi this is. Talk soon. Leave from. At 60,
Incorporated and I'm
calling because I can't seem to login to
my server at the moment, could you
please have someone give me a call
back when you get this HI.”
New Features in 3CX
Rebound Feature
Sends call to outside number and allows recipient to pick
up call or send call to voice mail.
Simulring
Ring multiple extensions at once including outside
numbers
Android App
SIP based app for mobile phones that integrates with your
3CX extension.
ROI Calculations
Headquarters (616) - 20 Users
Traditional phone system:
10 lines @ $30/line/mo
$200/mo in service
charges
No Direct Dials or limited
DSL Internet @ $100/mo
Remote Office (269) - 5 Users
No Phone System
4 lines @ $30/line/mo
$50/mo in call charges
No Direct Dials
Cable Internet @ $75/mo
No receptionist
Total Monthly: $845
Annual Cost: $10,140
ROI Calculations
Headquarters (616) - 20 Users
3CX VoIP System
Iserv Internet/VoIP @ $340
$10/mo in Long Distance
Direct Dials for all users
Remote Office (269) - 5 Users
Connected to Headquarters System
Direct Dials for all users
Cable Internet @ $75/mo
Leverage main receptionist
Capital Investment: $8,890
Annual Savings: $5,040
Payback: 21 months
Added Capabilities
•VoIP System
•Better support
•Direct dials
•Central receptionist
•Remote users in system
•Faster Internet
•Look bigger
Review of Benefits
All the “features” of traditional phone systems + many more!
Reduced operating costs
Centralized call answering
“3 digit” dialing across the company
Voicemail to email
Unified communications
Custom applications
Simplified phone billing
New features added in software
Supports your remote workers
Worksighted support!
Demos
MyPhone Portal
3CX Phone
Call parking
Call rebound
Simulring
Conference bridge
Video calls
Ring groups/call queues
Digital receptionist
Thank You!
Questions?
If you would like more detailed information on the possible benefits for your
business as well as a more detailed feature presentation please contact:
Adam Devereaux: [email protected] (616-928-9066)
Joe Harder: [email protected] (616-928-9475)