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VoIP for your business November 18, 2010 | Worksighted Welcome / About About the Presenters Joe Harder, Systems Engineer Adam Devereaux, Systems Engineer Agenda What is VoIP? VoIP Hype vs. Reality for the Small Business The Worksighted Solution Saving Money on Call Costs w/ Iserv Example ROI Calculations Overview of Benefits Questions / Hands – On What is VoIP? VoIP stands for “Voice over IP” In short, VoIP implies that “voice” is carried over your computer network This does not necessarily imply that calls in/out of the organization are routed over the Internet Calls in/out of the organization can come over the Internet OR traditional phone service We achieve “network convergence” Three key elements: 1Phone, 2) PBX, 3) Phone Service Do not confuse “system features” with VoIP Digital does not necessarily mean VoIP What is VoIP? What is VoIP? What is VoIP? What is VoIP? VoIP Hype vs. Reality The same benefits do not apply equally to Large and Small Business!!! VoIP Hype Zero call costs because we use the Internet Wiring convergence Return will quickly offset investment (depends on solution) No impact on existing infrastructure Continued … VoIP Hype vs. Reality VoIP Realities Increased flexibility / scalability Unified Communications Single vendor support Reduced call costs (w/ Internet calling) Reduced reception costs No cost extension moves (just plug it in to the network) Branch Office / Remote Worker solutions – Big benefit for small biz Increased applications Lower operating costs with added capability Failover options Worksighted Solution 3CX IP PBX on Microsoft Windows + Worksighted+ SIP Provider 3CX IP PBX (software) running on Microsoft Windows Software makes it easy to scale and upgrade Get new features with new version! Software is much less costly than hardware Standard configuration options and beyond! Built-in conference bridge (no more paying for a service) Get the “key” features and drop the “fluff” Custom application development possibilities ROI calculations that make sense!! Unified Messaging (with Exchange 2007/2010) Best of all …. Worksighted support!!!! Internet Calling Internet based calling key features: Phone numbers no longer equal physical lines We can centralize numbers from area codes all over the state We take advantage of an ITSPs backend connection to the phone company and spend less on calls Less expensive DIDs Bundle Internet service with voice service through common provider to save money Don’t “over buy” phone service. One less vendor. Key thing to consider is quality due to Internet latencies. We need to use a provider that is closely connected. Our best results have been through Iserv. Worksighted itself has been running in this scenario for two years and has saved approximately $500/mo in overall combined Internet and Phone charges through Iserv. Internet Calling Provider Options No need for separate expensive telephone and Internet lines E911 compliant Provider Iserv Other SIP (Broadvox) Coverage Local (statewide) Regional/national Services provided Internet and voice Voice Service delivery T1(s) with voice trunk Concurrent with ISP Level of quality control High Medium Voice prioritized Yes Possible Best for In-state calling Multi-state/international Unified Messaging Let Exchange 2007/2010 handle your phone system Your email, voicemail, calendar and contacts in one place Voicemail to text (see below) As recorded As transcribed “Um, hi, this is Chuck Finley from SXG Incorporated, and I’m calling because I can’t seem to log into my server at the moment. Please have someone give me a call back when you get this.” “Hi this is. Talk soon. Leave from. At 60, Incorporated and I'm calling because I can't seem to login to my server at the moment, could you please have someone give me a call back when you get this HI.” New Features in 3CX Rebound Feature Sends call to outside number and allows recipient to pick up call or send call to voice mail. Simulring Ring multiple extensions at once including outside numbers Android App SIP based app for mobile phones that integrates with your 3CX extension. ROI Calculations Headquarters (616) - 20 Users Traditional phone system: 10 lines @ $30/line/mo $200/mo in service charges No Direct Dials or limited DSL Internet @ $100/mo Remote Office (269) - 5 Users No Phone System 4 lines @ $30/line/mo $50/mo in call charges No Direct Dials Cable Internet @ $75/mo No receptionist Total Monthly: $845 Annual Cost: $10,140 ROI Calculations Headquarters (616) - 20 Users 3CX VoIP System Iserv Internet/VoIP @ $340 $10/mo in Long Distance Direct Dials for all users Remote Office (269) - 5 Users Connected to Headquarters System Direct Dials for all users Cable Internet @ $75/mo Leverage main receptionist Capital Investment: $8,890 Annual Savings: $5,040 Payback: 21 months Added Capabilities •VoIP System •Better support •Direct dials •Central receptionist •Remote users in system •Faster Internet •Look bigger Review of Benefits All the “features” of traditional phone systems + many more! Reduced operating costs Centralized call answering “3 digit” dialing across the company Voicemail to email Unified communications Custom applications Simplified phone billing New features added in software Supports your remote workers Worksighted support! Demos MyPhone Portal 3CX Phone Call parking Call rebound Simulring Conference bridge Video calls Ring groups/call queues Digital receptionist Thank You! Questions? If you would like more detailed information on the possible benefits for your business as well as a more detailed feature presentation please contact: Adam Devereaux: [email protected] (616-928-9066) Joe Harder: [email protected] (616-928-9475)