Transcript NAUMEN - NAUDOC

Software Solutions for Successful
Business
.
NAUDOC
[Document Management]
Agenda
→ About NAUMEN Company
→ NAUMEN Software Solutions
→ Benefits of Document Management
Automation
→ Implementation Examples and
Success Stories
→ NAUMEN Company Clients
NAUMEN company today
Naumen company today
→ Business:
Software Development and Implementation.
→ Implementation Experience:
More than 400 software implementation projects;
Among them, 200 in Document Management and Business Process Automation.
Naumen company today
→ Resources:
More than 200 employees, among them more than 150 are software developers;
Offices in Moscow, Yekaterinburg, Chelyabinsk and Tver;
Business partners in 7 countries of CIS and EU.
Naumen Software Solutions
Naumen Service Desk – a complete solution that helps enterprises and
service providers to manage crucial support and IT service processes by
integrating service desk functionality into a single workflow;
Naumen CRM – a full-featured CRM solution that helps companies to raise
sales and service profitability, improve efficiency of marketing campaigns
and increase loyalty of company’s customers and partners;
NauDoc – a full-featured solution for the document and business process
management. It enables organizations to manage all document types
across multiple departments within a single repository;
Naumen Phone – a full-scale IP telephony call-processing solution that
enables to automate company’s call processing and provides extended
capabilities for convenient handling of inbound and oubound calls;
Naumen Learning – an e-learning authoring and management system that is
intended for working out
Advantages of NAUMEN Solutions
→ Comprehensive standard-based approach to
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implementation projects;
Preconfigured and ready-to-use processes
based on previous implementation
experience;
Convenience in using software solutions and
ease in supporting them;
Fast adaptation to changing business needs;
Cross-platform: solutions work on any
operating systems, such as Windows, Linux,
FreeBSD, Sun Solaris, Mac OS, etc.
Qualified technical support;
Flexible licensing options.
Benefits of Electronic Document Management
Benefits of Electronic Document Management
→ Controlling business processes and deadlines;
→ Building unified procedures for dealing with documents;
→ Worldwide access to documents and tasks;
→ Up-to-date documents and information;
→ Automated workflows, instant delivery of documents;
→ Lowering risk of information and technology loss when key
employees leave the company.
NauDoc
Enables organizations to manage all
document types across multiple
departments within a single repository.
Provides a unified, scalable platform for
the design, execution, monitoring, and
optimization of business processes:
– Establishing automated business
processes;
– Managing document flows;
– Controlling workflows and
monitoring business processes.
NauDoc advantages
It has been declared as “The Best Russian Product for the Business
Processes Automation” (“Computerra” Magazine, 2005)
It has low cost of acquisition and maintenance compared to other
similar systems (a review «Qualitative Analysis of Document
Management Automation Systems», published by Document Management
Guild, August 2005).
It is a market leader in the segment “Price per User Around $100” (a
review ”Analytical Review of Electronic Document Management Systems
Market At the End of 2005”, published by DSS Consulting, 2006)
Technologies
NauDoc and IT Development Requirements
Accounting for current infrastructure
Cross-platformity of NAUMEN’s software
Conformity to business scale
Enterprise-expandable, scalable solution
Total cost of ownership
Lowers by using Open Source components and low
vendor dependence
Reliability
Is in use in hundreds of companies of various scales
Integration of Applications
Uses common standards technologies and specifications.
Implementation Examples
NAUMEN Company: Managing Contracts
→ Contract templates;
→ Predefined text that can’t be changed by a manager;
→ Automatic substitution of fields into contract body;
→ United database of contracts.
NAUMEN Company: financial documents
→ Managing bonus payment requests, invoice payment requests, agent payment
requests;
→ Approving documents by corresponding managers;
→ Attaching related documents to requests (invoices, calculations, etc.).
Pipe Metallurgical Company: Managing Incoming
and Outgoing Documents
→ Processing incoming and outgoing documents;
→ Issuing orders and directives;
→ Dealing with memos.
Uniastrum-Bank: Managing Incoming Documents
→ Managing incoming and outgoing documents;
→ Eliminating document losses;
→ Automated execution control.
Uniastrum-Bank: Managing Service Requests
→ Registering service requests to Service Desk from customers and clients;
→ Controlling request resolution deadlines;
→ Classifying requests by types and analyzing clients’ problems.
Uniastrum-Bank: Managing Orders and Regulations
→ Unified access to information in headquarters and in remote offices;
→ Up-to-date information;
→ Transparent execution control.
Automated processes in Uralelectromed
→ Managing rules, regulations and other reference documents in accordance with
ISO 9000 requirements
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Storing “external” reference documents (Standards, Regulations, etc.);
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Storing “internal” reference documents (issuing, activating, notifying,
reissuing);
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Storing changes to both external and internal documents;
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Maintaining relations among reference documents.
Advantages: maintaining up-to-date documents (more than 16000 linked documents), timely
notifying process participants on standard and regulations changes.
TetraPak, Russian Branch: Automated processes
→ Unified access to information in headquarters and in remote offices;
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Approving package design at production planning stage
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Preparing pack prototypes;
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Approving pack prototypes by production managers;
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Approving pack prototypes by clients’ curators;
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Launching production of approved pack.
Advantages: Reduces time from the client’s request to launching the pack production.
→ Invoice approval requests
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Preparing requests;
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Depending on amount and requester either transferring to payment or
initiating approval process;
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Notifying initiators either on payment or rejection.
Advantages: reducing daily workload of employees, eliminating invoice losses.
Kotlass pulp and paper mill: Automated processes
→ Controlling Task Execution Approving package design at production planning
stage
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Managing deadlines and responsible employees;
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Automatic reminders;
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Motivating employees on accurate task execution.
Advantages: substantial decrease of outdated tasks, creating transparent scheme of motivating personnel.
→ Establishing a repository of blanks and reference documents
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Enabling clock-around access to reference documents for employees in
accordance with their priviledges;
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Providing access to up-to-date document forms and templates (contracts,
orders, etc.)
Advantages : building up a tool for supplying users with timely and actual information.
Ural State Academy of Arts and Architecture:
Meeting Minutes
→ Unified access to information in headquarters and in remote offices;
→ Up-to-date information;
→ Transparent execution control
Sverdlovskautodor: processing bonus
requests
→ Configuring process workflow of 5 stages;
→ Employees participate at the document creation stage, manager participate at
the stage of approval;
→ All tasks are assigned automatically.
Sverdlovsk Regional Office, System Operator –
Central Power Dispatching Office (SO-CDU)
→ Invoice payment requests;
→ Automated approval workflows;
→ Task execution control.
VYSO Company: Managing Budgets of
Expenditures
→ Developing and approving budgets of expenditures;
→ Storing all attachments to budgets of expenditures;
→ Maintaining united database of budgets across all offices and all sites.
NauDoc
→ The flexible plattrofm for the doc-flow
processes automatisation
NAUMEN Company Clients
Thank you for your
attention!
You are welcome with your
questions!
+7 (343) 376 76 45
[email protected]
www.naudoc.ru
www.naudoc.com