Transcript Who Are We - Workforce Solutions

Customer Service Nomination
Who is Hallie Watson?
Hallie Watson is a Personal Services
Representative at Workforce
Solutions – Conroe
• I AM Workforce Solutions to my customer
• I use my customer's perspective to guide my work
• I understand the resources available throughout our
system
• I can always help my customer even when I have to
say "no"
• I learn from my mistakes and gain a better
understanding of how to help my customer
Hallie Watson is a Leader!
• Hallie Watson helps employers meet their workforce needs and
individuals build careers, so both can compete in the global economy
using “I am Workforce Solutions” principles. In the last 7 months she
has directly placed in employment 16 customers of which 14 were
receiving TANF.
• Hallie Watson believes in our “Core Values” of innovation,
productivity, accountability and results. She currently is also
supporting 15 active customers in training and helping them stay in
training with follow-up and guidance. She is working directly with
them on their individual employment plans to ensure success when
they have completed training.
• Hallie is a team player and assists all entities within Workforce
Solutions such as aiding the office staff, Data Management Office and
Customer Service Center. Hallie worked on a special project with CSC
for 4 months that helped them process thousands of customer
request and provide quality customer service.
Results!
Mr. Allen Taylor was laid off from
Hewlett Packard in June 2010; he
came in to Workforce Solutions
Conroe location in January 2011
to inquiry about returning to
school because he was not having
any success at finding
employment. After researching
different medical fields from
Psychology to RN he decided on
becoming a nurse. Mr. Taylor
started training in May 2011 he
worked very hard and did not fall
below a B average throughout his
time in school. Mr. Taylor
completed his RN training at Lone
Star May of this year. He is very
excited about his job as an Intake
Nurse for Kingwood Pines
Hospital earning $51,000.
Quality Customer
Service!
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Hallie is Workforce Solutions
Hallie’s overall performance has been
exceptional both with her daily
customer service but as well as
assisting the office management team
exceed goals with assistance on
special projects, working job orders
and covering office management when
needed. Hallie helps lead by example
by training new staff and driving a
customer service message throughout
the entire office!
Hallie received an award for Interfaith
Employee of the Year!
Hallie Watson is Workforce
Solutions!