Ethics in the Workplace
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Transcript Ethics in the Workplace
Ethics in the
Workplace
Georgie Beemer
Anita Keeler-Brown
Christy Rodriguez
Alison Vesper
Celeste Williams
Sears, Roebuck, and Co.:
The Auto Center Scandal
Identify and analyze key ethical issues.
Unethical situation for Sears’ automotive
employees.
Defrauded customers and scarred the
company’s reputation.
Evaluate the company’s response to
allegations.
How they resolved issues.
Intro continued…
Who to discipline and how.
Alternative measures to considered to
increase auto center sales without
compromised ethics or fraud.
Proposal for alternative management
plan.
System of Inquiry Agenda
Determine the Facts
symptoms of problems
root problems
unresolved issues
roles of key players
ethical issues involved
Analyze and evaluate alternatives
Make recommendations
Sears, Roebuck, and Co.:
The Auto Center Scandal
Ethical Issues Involved
Consequentialist
Pros vs. Cons
All the facts?
Broad thinking
Rights forsaken
Ethical Issues Involved
Deontological
Duty
Obligations
Principles
Management Issues
Wrong type of incentive
Greed based
From selling to not telling
Responding to the Problem
Only admitted to small infractions
Cover up cost them millions
The ethical issue cost them Americans
trust
Impact of the scandal on
Sears’ reputation.
Reputation
Trusted for a Century
Employees Lost Respect
Disciplinary Action?
Loss of job or position
Who – CEO, Others
What - Jail Why Not
CEO E. Brennan
Alternatives and Recommendations
Incentive award system does not work
for just one department
Managers can control their own
revenues and profits
Profits and Loss
Rewards
Recognition for performance
Proposed Management Plan
Rewards
Satisfaction not Speed
System of Checks and Balances
In Conclusion…
Identify and analyze key
ethical issues.
Unethical situation for
Sears’ automotive
employees.
Defrauded customers
and scarred the
company’s reputation.
Evaluate the company’s
response to allegations.
How they resolved
issues.
Who to discipline and
how.
Alternative measures to
considered to increase
auto center sales without
compromised ethics or
fraud.
Proposal for alternative
management plan.
Questions?
Reference
Nelson, K., & Trevino, L. (2004).
Managing business ethics: Straight talk
about how to do it right (3rd ed.). New
York: Wiley.