Transcript Slide 1

Everyday Swim - Islington
Swimming lessons survey
Sport Industry Research Centre
http://www.shu.ac.uk/research/sirc/
Contents
1. Overall findings
2. Satisfaction by pool
Summary
Overall, 345 responses were obtained from the four sites with
Highbury Pool (137) recording the highest number of responses.
Pool
Ironmonger Row Baths
Cally
Highbury
Archway
Total
Frequency Valid Percent
41
11.9
56
16.2
137
39.7
111
32.2
345
100.0
The following graphs present the results of the survey based on the
responses from the 345 people sampled.
Responses by pool
45.0
39.7
40.0
35.0
n = 345
32.2
30.0
%
25.0
20.0
16.2
15.0
11.9
10.0
5.0
.0
IRB
Cally
Highbury
Archway
Number of children currently
having lessons
90.0
80.0
76.8
70.0
60.0
%
50.0
40.0
30.0
19.4
20.0
10.0
3.8
.0
1 child
2 children
3 children
Current satisfaction with the
following areas:
- Teacher continuity
- Holiday programmes
- Lesson progression
- Quality of staff
- Availability of desired day and time
- Ability assessments
- Awareness of exit routes
- Price
- Scheduling of term dates
- Changing facilities
- Priority booking procedures
- Accessibility of facility
- Refund policy
- Overall value
Teacher continuity
45.0
41.8
40.0
37.6
35.0
30.0
25.0
20.0
13.7
15.0
10.0
5.1
5.0
1.8
.0
Very Poor
Poor
Average
Good
Very Good
Lesson progression
50.0
45.3
45.0
40.0
35.0
30.0
26.7
25.0
19.8
20.0
15.0
8.2
10.0
5.0
0.0
0.0
Very Poor
Poor
Average
Good
Very Good
Availability of desired day and time
50.0
46.1
45.0
40.0
35.0
29.0
30.0
25.0
20.0
14.1
15.0
10.0
5.0
7.8
3.0
.0
Very Poor
Poor
Average
Good
Very Good
Awareness of exit routes
35.0
32.5
30.0
25.8
25.0
21.7
20.0
15.0
11.2
8.8
10.0
5.0
.0
Very Poor
Poor
Average
Good
Very Good
Scheduling of term dates
60.0
49.7
50.0
40.0
27.7
30.0
20.0
13.8
7.5
10.0
1.3
.0
Very Poor
Poor
Average
Good
Very Good
Priority booking procedures
50.0
45.4
45.0
40.0
35.0
30.0
26.0
25.0
20.0
15.2
15.0
9.2
10.0
5.0
4.1
.0
Very Poor
Poor
Average
Good
Very Good
Refund policy
50.0
45.4
45.0
40.0
35.0
33.3
30.0
25.0
20.0
15.0
12.9
10.0
5.4
5.0
2.9
.0
Very Poor
Poor
Average
Good
Very Good
Holiday programmes
50.0
47.1
45.0
40.0
35.0
29.3
30.0
25.0
20.0
15.0
11.6
10.7
10.0
5.0
1.3
.0
Very Poor
Poor
Average
Good
Very Good
Quality of staff
60.0
49.3
50.0
40.0
29.0
30.0
18.5
20.0
10.0
.6
2.7
.0
Very Poor
Poor
Average
Good
Very Good
Ability assessments
45.0
42.6
40.0
35.0
33.0
30.0
25.0
20.0
16.2
15.0
10.0
5.0
6.5
1.7
.0
Very Poor
Poor
Average
Good
Very Good
Price
50.0
46.7
45.0
40.0
34.9
35.0
30.0
25.0
20.0
15.0
12.7
10.0
4.7
5.0
.9
.0
Very Poor
Poor
Average
Good
Very Good
Changing facilities
45.0
40.9
40.0
35.0
31.5
30.0
25.0
20.0
15.7
15.0
10.0
6.8
5.0
5.0
.0
Very Poor
Poor
Average
Good
Very Good
Accessibility of facility
60.0
53.4
50.0
40.0
30.0
26.1
20.0
17.5
10.0
3.1
0.0
0.0
Very Poor
Poor
Average
Good
Very Good
Overall value
70.0
58.8
60.0
50.0
40.0
30.0
23.6
20.0
14.8
10.0
2.7
0.0
0.0
Very Poor
Poor
Average
Good
Very Good
Comparisons by pool
The following section looks at the data by pool. It is worth noting the
differences in sample size from each pool as outlined in the table
below.
Pool
Ironmonger Row Baths
Cally
Highbury
Archway
Total
Frequency Valid Percent
41
11.9
56
16.2
137
39.7
111
32.2
345
100.0
The data is presented using 'net positive' scores which are calculated:
(Very Good + Good) – (Poor + Very Poor) = Net Positive
Satisfaction comparison 1
100.0
91.2
90.0
85.0 83.7
80.0
76.0
71.8 70.9
70.0
65.0
61.9
60.0
50.0
40.0
37.5
41.7 39.6
36.6
30.0
20.0
10.0
0.0
Teacher continuity
Lesson Progression
IRB
Cally
Highbury
Availability of desired day and
time of lessons
Archway
Satisfaction comparison 2
70.0
63.1
60.0
60.0
57.1
52.1
47.3
50.0
45.9
45.0
41.0
40.0
30.0
28.6
21.5
20.0
10.0
0.0
-10.0
-4.4 -3.2
Awarenes of exit routes (e.g.
swim club)
Scheduling of term dates
IRB
Cally
Highbury
Prioirity booking procedures
Archway
Satisfaction comparison 3
90.0
83.9
80.0
70.0
65.2
50.0
58.8 56.4
57.1
60.0
46.4
61.5
46.6
59.0
51.6
40.0
34.5
32.4
30.0
20.0
10.0
0.0
Refund policy
Holiday programmes
IRB
Cally
Highbury
Quality of staff
Archway
Satisfaction comparison 4
70.0
65.7
61.7
60.0
51.4 52.1
48.2
50.0
50.9
42.1
40.0
30.4
30.0
27.2
20.0
10.7
10.0
7.5
-10.3
0.0
Ability assesments
Price
Changing facilities
-10.0
-20.0
IRB
Cally
Highbury
Archway
Satisfaction comparison 5
90.0
84.1
78.3
80.0
67.9
70.0
60.0
62.5
58.3
66.0
60.0
55.6
50.0
40.0
30.0
20.0
10.0
0.0
Accessibility of facility
IRB
Overall value
Cally
Highbury
Archway
90.0
Motivations for paying for
swimming lessons
80.6
80.0
70.0
60.0
67.5
57.1
50.0
40.0
30.0
18.6
20.0
14.8
7.2
10.0
.0
Water safety / Enjoyment / fun General health
life skill
and fitness
Poor school
provision
Rewards
Competitive
ambition
Olympic ambition, value of
badges and awareness of clubs
100.0
90.0
78.0
80.0
70.0
60.0
50.0
40.0
30.0
20.0
18.3
15.1
10.0
.0
Olympic
ambitions
Badges of value?
Aware of
swimming club
Involvement in further aquatic
activities
70.0
65.8
58.1
60.0
50.0
43.2
40.0
31.4
30.0
19.7
20.0
20.1
10.0
.0
Yes
Competitive
Swimming
Snorkelling
Lifeguards Synchronised Water Polo
training
swimming
Best time and day
60.0
47.8
50.0
40.0
37.1
33.0
30.0
20.0
17.4
12.8
10.0
8.1
1.7
4.1
5.2
.3
.0
WeekdaysWeekdays WeekdaysWeekdays Weekdays
7-9am
9am12-3pm
3-5pm
5-8pm
12noon
Weekends WeekendsWeekends WeekendsWeekends
7-9am
9am12-3pm
3-5pm
5-8pm
12noon