Transcript SharePoint 2010 - Communities Presentation

Presented by Bo Foster, CIO Bennett Adelson
Enterprise Social Computing with
Microsoft SharePoint 2010
Who is Bennett Adelson?
 Practice Directors
comprised of
Industry Leaders and
Subject Matter
Experts
 Members of the
Microsoft Partner
Advisory Council
 Many Early Adopter
& and Technology
Specialist program
offerings
SIGNIFICANT ACHIEVEMENTS
2010 Microsoft Partner of the Year Finalist
2011 Microsoft Partner of the Year,
Heartland District
Member of Microsoft’s Application
Platform Partner Advisory Council
One of only 15 companies in the US on
Microsoft’s Windows Mobile All-star Team
Information Worker Solutions
SharePoint 2010 Patterns & Practices Partner Advisory Council
SHAREPOINT
IMPLEMENTATION
Gold Certified Partner for Portals & Collaboration
Architecture and design for
Internet, Intranet and Extranet
Dynamics CRM Advisory Board Member
Collaboration, Portals, Enterprise
Search, BI, Business Apps
Office365 TAP Member
On-Premise and SharePoint Online
Founder: Cleveland SharePoint Roundtable
UPGRADE SERVICES
Evaluation of new SharePoint
versions
Architecture Design Sessions
Upgrade from SharePoint 2003, 2007
Deployment Planning Services
CRM
IMPLEMENTATION
Planning, Analysis & Deployment
Administrator & End User Training
Online or On Premise
RECOGNITION
Business
Intelligence
KPI & Decision Portals
Data Warehousing
Ad Hoc Analysis & Reporting
social behavior
content to people
“collective intelligence”
Communities of interest
collaborative
Consumerization
Web 2.0
“Social networking has roared to the top of many corporate to-do lists. In an eMarketer survey of
227 companies with more than 100 employees, 80% of the respondents said that their companies
intended to use social media for marketing purposes in 2011, up from 58% in 2009.”
By 2014, Gartner predicts that social networking services will replace e-mail as the primary
vehicle for interpersonal communication by as many as 20% of business users.
“CIO Survey In the next five years, do you think real-time workplace communication tools –for
example, Instant Messaging, SharePoint, Yammer, etc. –will be more or less popular than email among
employees?”
Much more popular: 13 percent; Somewhat more popular: 41 percent; The same: 38 percent;
Somewhat less popular: 5 percent; Much less popular: 2 percent; and Don’t know/ no answer: 1
percent.
According to IDC’s Social Business Survey conducted in September 2010, 41% of respondents
indicated that they have already implemented an enterprise social software solution and 35% of
survey respondents believed that using social software made them more productive.
…Enterprise social software is not merely another set of
collaboration tools but an emerging way to conduct business.
Social software adoption is on the rise, and the interest in
social business transformation has gained increased
attention worldwide.
Every business leader should be asking: Where and
how can social business practices help transform my business
and relationships?
• Drive collaboration and social interaction across
geographic and organizational boundaries
• Transfer tacit knowledge into information and
knowledge management solutions
• Enhance discoverability of resources through
new ways of communication
• Capture the “wisdom of the masses” by
gathering social feedback
• Establish a sense of belonging and connection to
the company
Social software for business performance
Social
User
Interaction
Tools
Positive
Outcomes!
Community
Engagement
Better
Content
Rich/Accurate
Profiles
Social Networking
Tagging and Meta
data
Search
User Generated
Content
“If there’s an 800-pound gorilla in your enterprise called SharePoint, it makes sense
to begin the analysis of enterprise social platforms there. With the release of
SharePoint 2010, Microsoft has unambiguously entered the enterprise social
platform landscape.
Microsoft addressed many gaps in 2010, including improved wiki and blog support,
the addition of pervasive tagging and tag clouds, and the introduction of a userupdating stream (or activity stream). Microsoft does well leveraging adjacent
technical capabilities to extend the value of social. In some instances, like My Sites
(profile and user home page), the results are impressive. Profile data can be deeply
enriched through integration with external applications using the Business Data
Catalog.
SharePoint maintains a dominant position in overlapping functional areas
like portals, content management, and collaborative workspaces. Yet like most
horizontal platforms, SharePoint is a poor fit for best-of-breed requirements, and its
three-year release cycle proves limiting to clients that want to take advantage of
the latest social technology innovations.
Business Connectivity Services
InfoPath Form Services
External Lists
Workflow
SharePoint Designer
Visual Studio
API Enhancements
REST/ATOM/RSS
PerformancePoint Services
Excel Services
Chart Web Part
Visio Services
Web Analytics
SQL Server Integration
PowerPivot
Social Relevance
Phonetic Search
Navigation
FAST Integration
Enhanced Pipeline
Ribbon UI
SharePoint Workspace
SharePoint Mobile
Office Client and Office Web
App Integration
Standards Support
Tagging, Tag Cloud,
Ratings
Social Bookmarking
Blogs and Wikis
My Sites
Activity Feeds
Profiles and Expertise
Org Browser
Enterprise Content Types
Metadata and Navigation
Document Sets
Multi-stage Disposition
Audio and Video Content
Types
Remote Blob Storage
List Enhancements
Enterprise
Managed
Metadata
Keyword
Suggestions
Activity Tracking
Tags
Notes
Ratings
Description
Keyword bookmarking
Short comments (<3000
characters)
5-Star Ratings
Web part/control
No
Yes
Yes
Discover content by
colleague or keyword
Both
Colleagues
Colleagues
Web pages, List Items,
Documents
Yes
Yes
Yes
Doc Library/List Sort and
Filter
Yes (Doc authors only, requires
No
Yes
Indexed by Search
Yes
No
Yes
Bookmark-let for external
or non-SharePoint pages
Yes
Yes
No
Enterprise taxonomy
management
Yes
No
No
In Office 2010 Client
Yes (Doc authors only, requires
Yes
No?
In Office Web Apps
Yes
Yes
No
enterprise keywords field)
enterprise keywords field)
In your opinion, what are the key challenges/concerns associated with using and
implementing social software?
n = 700
Source: IDC’s Social Business Survey,
September 2010
Intranet Depts. MySite Info TeamSite Info MySite Help?
About Office 365 Project
Getting Started with
YOUR PROFILE!
Contact the Team
Comments
Register
Your
MySite
Request
TeamSite
Announcements
Strategic vision & customer
experience
BEST
PRACTICES

Operational efficiency
STRATEGIC
VISION
CUSTOMER
EXPERIENCE
STRATEGIC VISION
BUDGET &
PROGRAM
CONTROL
METRICS &
PERFORMANCE
MANAGEMENT

• Develop, communicate and govern the website strategy aligned
with business goals
• Manage the deployment of common architecture, infrastructure,
and technology strategy
• Provide utility and consultancy
• Manage program schedule, issues, risks, resources, reporting, &
communications
CUSTOMER EXPERIENCE
• Execute the business plan/business case
• Gather customer requirements, needs and wants
• Staff and coordinate team members
• Guide consistency regarding the customer experience

BEST PRACTICES

METRICS & PERFORMANCE MANAGEMENT
• Manage the program’s overall business performance against
desired results
• Keep abreast of best practices across websites as well as other
industries
• Capture and leverage best practices across websites, where
appropriate
BUDGET & PROGRAM MANAGEMENT
• Control budget
• Define the strategic roadmap and tactical imperatives

POLICIES &
PROCEDURES

POLICIES & PROCEDURES
• Manage the development and deployment of common policies
and procedures