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Finding and Retaining Your Respite Worker
Benefits of a Web-Based Registry
Rewarding Work Resources, Inc www.RewardingWork.org
866-212-WORK (9675)
National Lifespan Respite Conference November 2011
Presenters
Elenore Parker President, Rewarding Work Resources [email protected]
866-212-9675
Jeffrey A. Keilson Vice President, Rewarding Work Resources [email protected]
781-910-7216
Who is Rewarding Work?
Non profit corporation founded in 2004
Created and manages the online matching services registry, RewardingWork.org
Currently operates in five states
Created and manages the Massachusetts PCA Referral Directory
Mission The mission of Rewarding Work Resources is to connect. We connect elders, people with disabilities, and their families to personal care assistants (PCAs), respite workers, and other direct care workers . And, we connect respite workers with employers .
Learning objectives
How to:
Use a web-based registry as a resource for caregivers to connect with respite and emergency workers
Develop partnerships to enhance the effectiveness of a web-based registry of respite and emergency workers
Use a web-based registry to collaborate across elder and disability communities
The Situation
Need for respite and emergency workers will continue to grow dramatically:
Population aging: By 2050, 40 percent of people age 65 will survive to age 90
More people living in communities of their choice
The estimated need for direct support workers will grow by 60% in less than a decade
Significant shift in employment settings
Where DSWs Work, 2002 Home & community settings 54% Facility settings 46% Where DSWs Will Work, 2016 Home & community settings 64% Facility settings 36%
Finding qualified respite workers
Traditional networks inadequate
Family & Friends: Exhaustion
Private agencies: Expensive, inconsistent, and/or limited choice
Advertise: Expensive, limited, time consuming
Rewarding Work: Excellent alternative!
Using a Web-based Registry
What is Rewarding Work?
A Web-based self-directed registry
Assists people with disabilities, elders, and families in connecting with respite workers
Access candidates where you live
Comprehensive information about candidates
Resources and links to key information to assist caregivers
Registry can be modified to suit needs of individual states
State specific web site States select application questions States determine content for pages State-specific outreach
States design programs to suit specific needs
Connecticut – Free for DDS consumers Massachusetts – Free for Medicaid users New Jersey - Paid subscriptions for most Rhode Island – Free for Medicaid users Vermont – Free for all residents
Rewarding Work adapts for users in specific region
State consumers Private pay State agencies Private non-profit agencies Others
What else?
Connects to existing resources
Means for collaborating across disability and elder communities
Call center available 24/7
Outreach to existing and potential workers
Extensive customer services to employers and workers
Find someone who lives nearby Who has qualities you need:
Lives near you
Interested in providing respite Has experience you are looking for Available hours you need Has a driver’s license Has desired certifications
How it Works!
To ensure security everyone needs to register
Register Log-in Applicant Search – Preliminary Applicant Search – Advanced Save Search Criteria Sort Applicants View Applicants Contact Applicants
View list of candidates on Applicant Search
Enter your zip code From pull-down menu, enter from 1 to 50 miles Select choices that match your needs, such as providing respite care or is available on an emergency basis Click Search Now to view results Most recent names are on top Candidates update applications to remain active
Save your search
Save your current search criteria
Name your search to identify it
Return later to view new candidates who match your criteria
See your criteria at any time
Sort Results
Change the “look” of your selection
Check up to 3 columns, such as Tel number, Experience, and Certification
Click on Update Column Options
See quick overview of your choices
View
View candidate’s complete application
Contact people who meet your specific needs
Contact by email or phone
Read “Useful Tips” before hiring
Call Toll-free 1-866-212-WORK (9675) if you need additional help
Resources on Rewarding Work
Instructions for use Helpful resources for each state Tips for hiring staff Information can be modified for specific respite use Consumers may post job openings
Benefits of dynamic database
Database updated daily New prospects added everyday Search by specific need
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Geography (zip code search)
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Interested in providing respite
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Experience and education
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Access to transportation
Developing Partnerships
Partnerships Schools Consumers Government agencies Registry Business Workers Families Private agencies
Partners: consumers
People with disabilities Elders Children Adults Families
Partners: schools
Vocational High Schools Community Colleges Colleges Technical schools
Partners: government agencies
Medicaid State Human Service Departments Elder Affairs Local Departments Housing Authorities
Partners: private agencies
Personal Care Management Agencies
Hospitals
Independent Living Centers
Area Agencies on Aging (AAA)/Aging Service Access Points (ASAP)
Aging and Disability Resource Centers (ADRC)
Human service providers
Other affiliated agencies
Partners: businesses
Banks Foundations Corporations Chambers of Commerce
Recruiting workers
Word of mouth of workers Families Website Online marketing Brochures and posters Agencies Training workers
Training workers
Workers training workers Community colleges Technical colleges College of Direct Support State training programs Vocational high schools
Collaboration across elder and disability communities
Collaboration required to ensure success
Need to break down separate silos
Managing information enhances collaboration
Collaboration: enhanced quality of life
People with disabilities: get respite workers they need Elders: able to stay in their homes
Collaboration: supporting caregivers
Easy access to respite worker Effective system to identify and hire workers Caregivers get a break Loved ones can remain living at home
Everybody wins
State agencies:
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Save money
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People stay in the community and avoid institutions
Private agencies: Able to do their job better
Community: Wins
Review
A web-based registry is a resource for caregivers to connect with respite and emergency workers
Partnerships enhance effectiveness of a web-based registry of respite workers
A web-based registry supports collaboration across elder and disability communities
Consumer testimonial “ Up until now my only resource was word of mouth or ads in newspapers which was time consuming. In just one week with www.RewardingWork.org, I have interviewed four people, two of whom I hired. Thank you again. This Website is a lifesaver!” ---Family Member
The end result
Families/caregivers can easily find quality respite and emergency workers.