Transcript Slide 1

Take Responsibility for Yourself
 Taking responsibility is about making good
choices.
 There are consequences to each choice
we make.
 If you want to be successful, take
responsibility for behaviors and your
choices, and choose well.
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You can’t control what life puts at your
doorstep, but you do have control over
how you respond to it.
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Statements that Avoid Responsibility
Statements that Take Responsibility
The team should have notified me earlier.
You didn’t give me enough time to complete this
project.
The people on the team aren’t doing the work
correctly.
My computer system crashed.
You’ve given me too much to do.
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Want to be truly successful?
Take responsibility for
yourself and your
choices.
You are what you
choose to be!
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Keep Learning
 You're not finished when you
complete orientation.
 Things are changing
everywhere.
 Keep up, or you’ll lose out.
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Your Development Plan
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Source of Learning
Possible Mentor
Next Steps
By When?
Benefits of Learning
Measurement
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Keep Learning!
 Continuous learning is important.
 Look for and accept new duties and
responsibilities.
 Request additional training.
 “Pick the brains” of knowledgeable
co-workers.
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Look Your Best
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High achievers care about their careers and
themselves.
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Looking your best doesn't need to cost a lot.
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Take pride in your appearance.
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Be neat and clean.
Be moderate in use of make-up and accessories.
Have good personal hygiene.
Looking your best is important for everyone.
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Looks and Attitude
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How do you feel when you dress up?
How does it affect your behavior?
How do successful people in the
organization dress?
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Look Your Best
Want to be truly successful? Dress for success.
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Look and dress as well as you can.
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Others will respond more positively to you.
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Image is important for everyone.
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Be Patient
 Not everyone is as smart as you.
 Not everyone knows what they want.
 Not everyone communicates as well as
you.
 Not everyone understands what you go
through.
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Looking Back
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What was the situation or setting?
How did you respond?
How did the other person or people react?
How did it make you feel?
Was being impatient successful in this
situation?
 What could you have done differently?
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Be Patient!
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Be tolerant when mistakes are made.
Stay calm when you start to get upset.
Accept things you cannot change.
Be willing to wait for things you want.
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Be Appreciative
 Focus on what you have, not what
you don't have.
 Look for — and show appreciation for
— the positives.
 Take stock of the "good stuff" you
have and be thankful for it.
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Activity 1
 Who: Identify someone responsible for
making things go well.
 Take Action: Determine what action you
can take to show appreciation.
 By When: Set a deadline.
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Be Appreciative
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Let the people around you know you’re
happy to be a member of the team.
Appreciate developmental opportunities.
Appreciate the efforts and contributions
of your co-workers.
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Think Health
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Healthy people have more energy and
drive, greater focus, less stress, and
fewer sick days.
Health and success go hand-in-hand.
– Good health is a key to your success.
– Successful people take care of
themselves.
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Think Safety
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You can't be successful unless you're
committed to safety.
Careless people put themselves, co-workers,
and organizations at risk.
Intentional safety violators expose themselves
and others to serious consequences.
If you're serious about success, stay fit and
stay safe.
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The Safety Mindset
Safety Mindset
Asking for Trouble
Amount of sleep
Being well-rested
Not getting enough sleep
Emotions
Staying calm and steady
Being upset, nervous, stressed
Attitude
Being positive
Being negative
Health and wellness
Keeping healthy, strong
Coming to work when sick
Training
Getting proper training
Trying to “wing it”
Experience
Having time and
experience on the job
Trying things without getting
some training or support
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Think Health and Safety
• Written rules exist for a reason.
– Know what those rules are.
– Follow them to the letter.
• Keep yourself safe.
– Pay attention to
what your body
is telling you.
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Contribute to Others’ Success
Look for opportunities to contribute to the
success of the people around you.
• Share your talents and your time.
• Help others learn, grow, and get
through tough situations.
• Make sure helping others doesn't
impact your own work.
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Everyone needs to pitch in!
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Possible Issues
Ways Around It
It will take me off task.
I won’t be recognized for my efforts.
I’ll be asked to help every time.
I am too busy.
No one ever helps me.
I don’t think my manager will support me.
My co-worker will succeed and I won’t.
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Contribute to Others’ Success
 Look for opportunities to contribute to
the success of the people around you.
 Remember the long-term benefits of
helping others.
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Be a Team Player
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A team can be loaded with superstars, but
you have to work together.
We all have to work together to
accomplish a common goal.
Each member of the team has a role.
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Be a Team Player
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When things go right, everyone’s a
winner.
When things don’t work out, we all lose.
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To be a team player:
 Give your best effort no matter what role
you play.
 Do what’s needed to help the team
succeed.
 Cooperate and communicate.
 Be considerate of others.
 Accept and value others' ideas.
 Carry your share of the load.
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Be Considerate of Others
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Inconsiderate people
behave like the
workplace is their
own.
The workplace is a
shared environment.
• Everyone has the same rights as everyone
else
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What’s Going On?
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Sometimes it’s difficult for us to confront
someone who’s being inconsiderate.
Maybe you’re doing things that are annoying
others.
One thing’s for sure - we can’t fix what’s wrong if
we don’t talk about it.
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Be Considerate of Others
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The workplace is a shared environment.
Everyone has the same rights.
It’s difficult to confront others.
Be aware of how your behavior affects
others.
Being considerate means accepting and
acknowledging differences.
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Give and Earn Respect
Human respect means that other people's
needs, hopes, rights, ideas, and self-worth are
just as important as your own. So…
• Treat others with dignity, courtesy, and equality.
• Appreciate different backgrounds, cultures, and
ideas –everyone isn’t just like you.
• Avoid ethnic and sexually-oriented references and
humor.
• Talk with people - not at them... and not about them.
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Earned Respect
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Earned respect is based on who you are rather than what
you are.
If you want your opinions and skills to be respected, then
demonstrate opinions and skills that are worthy of respect.
If you want to be respected for dependability, you’ll need to
BE dependable.
If you want to be trusted, you’ll need to be a person of
integrity!
If you want to be a leader, earn the respect of others by
speaking honestly and meeting your commitments.
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Do’s
Don’ts
Treat others the way you want to be
treated
Don’t insult or make fun of others
Show tolerance and honor differences
Don’t expect everyone to be just like you
Deal calmly with anger, insults and
disagreements
Don’t threaten, hit or hurt anyone
Be courteous and use good manners
Don’t offend others with bad language
Talk with people
Don’t talk “at” people or behind their
backs
Avoid ethnic and sexually-oriented
references
Don’t think all jokes and comments are
OK
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Give and Earn Respect
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We all need to have respect
in the workplace.
Think of respect like a bank
account:
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You make deposits with your
good actions.
You make withdrawals when
you make mistakes.
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Quit Whining!
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Each of us has a tale of woe.
Got a problem with someone? Talk it
over with them!
Look for the positive in any situation.
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Taking Control
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Spending time complaining is bad for you and the
work environment.
You can control of how you deal with problems.
Take responsibility for your words and attitude.
Try to support your organization and your coworkers.
– Real problems need to be discussed and resolved.
– Avoid low-level negative buzz.
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Quit Whining!
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Control how you deal with negativity.
– Be aware of negativity around you.
– Focus on the positive.
– Challenge negativity and re-direct it.
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Got a problem? Talk it over!
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Volunteer and Show Initiative
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Volunteering and showing initiative
can lead to more work.
Extra effort increases your ability to
make a difference... to develop,
grow, and show what you can do.
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Volunteer and Show Initiative
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It’s important to volunteer and show
initiative.
Step forward, step up.
If it will help the organization - just DO IT!
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Exceed Expectations
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No one gets successful by just doing
what is expected or required.
Look for every opportunity to go the
extra mile.
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How to Succeed…
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Know what's expected of you.
Exceed those expectations.
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Exceed Expectations
Go the extra mile, trying to do more than
what you were "supposed to do.”
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Know what your boss, your
organization, and your customers
expect from you.
Once you've identified how you're
supposed to do things, raise the bar on
yourself.
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Keep Your Commitments
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Trustworthy. Dependable. Reliable.
Successful people place a premium on
keeping their promises and commitments.
Successful people count on the fact that
people can count on them.
Most people really do intend to keep their
promises.
Good intentions are not enough.
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Keep Your Commitments
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Successful people keep their
promises and commitments.
All commitments matter.
Don't make promises you can't
keep.
Delivering makes the difference.
If you can’t keep a commitment,
take responsibility for it and set
things right.
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Ask for Feedback
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Keep doing the things you do well.
Correct the things you don't do so
well.
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Ask for Feedback
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Feedback is a gift. Accept it and be
open to it.
Make a habit of asking others how
you are doing.
Keep doing the things you do well.
Correct the things you don't do so
well.
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Keep the Boss Informed
To be effective, managers need to know
what's going on, including:
• unexpected problems, so they can help
correct them,
• obstacles to doing your job, and
• when you perform well and go above
and beyond the call of duty.
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How Can I Help?
• Provide periodic updates
• Immediately inform your manager
when:
– You are experiencing obstacles or
unforeseen delays
– You work late to meet a deadline
– You are making progress on a long-term
project
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Keep the Boss Informed
• They need to know about unexpected problems so
they can correct them.
• They need to know when employees experience
obstacles to doing their jobs.
• They need to know when people perform well and
go above and beyond the call of duty.
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Focus on the Big 2
1. Increase revenue
2. Decrease costs
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Increasing Revenues
How can you help increase revenues?
• Provide superior service.
• Offer high quality goods and services.
• Submit ideas for new and innovative products.
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Reducing Costs
• Look for less expensive vendors.
• Negotiate better prices.
• Submit cost-savings ideas.
• Avoid waste.
• Don’t abuse use sick time.
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Focus on the Big 2
• Ask yourself: "What did I do today to
increase revenue or decrease
costs?"
• Submit ideas to your manager.
• Focus on the Big 2.
–You’ll be more successful on the job.
–You’ll master the basic strategies of
economics.
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Put Customers First
 Customers are supposed to come
first.
 We all have customers:
–General public
–Other employees in the organization
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Know Your Customer
• Members of the general public
• People who count on you to get
their job done
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Put Customers First
• EVERYONE has customers.
• Your job exists because customers
exist.
• Don’t put your needs before theirs.
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Follow the Rules
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Imagine a world without rules.
No signals, signs, lanes, or traffic laws.
No time limits, out-of-bounds, or fouls.
What if we all get to pick and choose the
rules we want to follow?
Rules are there for a reason….
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You and the Rules
• Rules exist for good reasons.
• We are all responsible for knowing
and abiding by the rules.
• If you think a rule
doesn’t work, try
to get it changed but don’t ignore it.
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Follow the Rules
• It’s important for us to have rules.
– Rules exist for good reasons.
– We’re all responsible for knowing and
following the rules.
• If you think a rule doesn’t work, try to get
it changed - but don’t ignore it.
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Work the Hours You’re Paid For
• Do you know people who come in 10
minutes late?
• Do you know people who shut down 10
minutes early to get ready to leave?
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Work the Hours You’re Paid For
• Be conscious of how you spend your
time.
• Be a role model for working the hours
you’re paid for and giving 100%!
• Be willing to throw in a few extra
minutes when needed.
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Adapt to and Accept Change
The only constant is change.
• Organizations must
respond to changing
conditions.
• Employees need to have
flexibility.
• Do what the organization
needs.
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Some thoughts on change:
It is not necessary to change. Survival is not
mandatory. ~W. E. Deming
When we are no longer able to change a
situation, we are challenged to change
ourselves. ~Victor Frankl
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Benefits of Change
Remind yourself that:
• The timing is never ideal, but there's
usually a good reason for change.
• Few of us control the circumstances we
must respond to.
• No change equals no progress.
• Everything was a change at some time.
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Adapt to and Accept Change
• Organizations compete in a rapidly changing
environment, and will continue to change by
merging, downsizing, and restructuring.
• Deal with change by reminding yourself that:
– There's usually a good reason behind a change.
– Few of us can control the circumstances we must
respond to.
– Everything we now enjoy was a change at one time.
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Embrace Diversity
• No two people are exactly the same.
• If everyone were alike…
–We'd all look, sound, and act the same
–We wouldn't have the blending of ideas
that bring us new and enriching
experiences
–We wouldn't have choices
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Sources of Diversity
Age
Life Experience
Education Level
Marital Status
Ethnicity
Having Children
Gender
Values
Sexual Orientation
Communication Style
Disability
Language
Religious Beliefs
Dress
Cultural Background
Personality
Job Experience
Socioeconomic Background
Job Function
Geographic Location
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Embrace Diversity
• Identify the similarities and the differences
of the people on your team.
• Understand that being different isn't wrong it's just different.
• Appreciate and respect everyone.
• Acknowledge that you are different too...
and be proud of it!
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Act Like an Owner
All decisions need to be carefully made:
• Money must be spent wisely.
• Resources must be put to best use.
• Customers must be treated like gold.
• Products and services must be of highest
quality.
• Time must be put to productive use.
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Areas of Effort
• Spending decisions
• Use of resources
• Quality of customer
service
• Quality of products
• Time management
• Care of employees
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Act Like an Owner
• Act like it’s your
money, equipment,
building, time and
customers that are
at risk.
• No matter what your position is, you have
insights on how to do your job better.
• You have a stake in the success of your
organization.
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Perform with Ethics and Integrity
• Ethical decisions affect everything we
do at work and at home.
• A commitment to ethical behavior is
important to your success.
• Do the right thing – all the time.
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Think Before You Act
• Ethics is a complex subject.
• The key to doing what's right is to:
–THINK before you
act.
–review decisions
before implementing
them.
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Benefits of Ethical Behavior
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Keeping your job
Staying out of trouble
Sleeping well at night
Being proud of yourself
Earning the respect of others
Enhancing your career
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Perform with Ethics and Integrity
• Know what your organization expects of
you.
• Check decisions before implementing them.
• Become the best person you can be.
• Do the right thing all the time.
• Encourage others to behave in a similar
manner.
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