Transcript Slide 1

June 18-19, 2009
Sponsored by
|
Hyatt Regency Chicago
Steve Priddy
Vice President
Human Resource Administration
FedEx
(Retired)
Creating a Culture of Health Within
Your Organization:
A Transformational Business Imperative
Sean Sullivan, JD
CEO
CULTIVATING CHANGE WITH
CULTURAL INFLUENCES
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Shared Values
Cultural Norms
Cultural Touch Points
Peer Support
Work Climate
SHARED VALUES
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Reduce Health Risks
Control Costs of Health Care
Deliver Peak Performance
Achieve Work/Life Balance
Enhance Teamwork and Morale
Improve Corporate Image
CULTURAL NORMS
• Roles of Leaders
– Articulate shared vision of health and productivity
– Serve as effective role models by visible participation
– Align rewards and policies to support employee health
• Roles of Health Workers
– Coordinate resources that support employee health
– Communicate in consumer-friendly terms
– Empower employees to be proactive in their own health
CULTURAL TOUCH POINTS
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Modeling
Rewards and Recognition
Recruitment and Selection
Orientation and Training
Rites, Symbols and Rituals
Communication
PEER SUPPORT
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Establishing Trust and Openness
Setting Goals
Eliminating Barriers
Working Through Relapse
Celebrating Success
WORK CLIMATE
• Three Climate Factors Determine if the Culture Can Support
Employee Health Improvement
– Sense of Community
– Shared Vision
– Positive Focus
• Health and Productivity Initiatives Can Be Organized to
Enhance the Work Climate
Creating a Culture of Health at
Pitney Bowes
Brent Pawlecki, MD, MMM
Pitney Bowes
June 18, 2009
Corporate Medical Director
Pitney Bowes
 85-plus year legacy
 Fortune 500 company
 $6.3 billion leading mailstream technology solutions
provider
 Global team of more than 35,000 employees
 Presence in more than 130 countries worldwide
 More than 2 million customers
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The Cost of Ill Health—research
Roughly 25% of employer direct medical care costs are attributable
to modifiable health risk factors in employees
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Sedentary lifestyle
Excess alcohol use
Poor nutrition
Smoking
Depression
Stress
High Blood Pressure
Overweight
High cholesterol
High blood glucose
Anderson, Whitmer, Goetzel, et. al. 2000
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The Culture of Health
 Health Care Strategy
 Health Care University
Healthy,
Engaged,
Productive
Employees
 Emergency and Pandemic Planning
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The Culture of Health
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The Culture of Health
 The health of the organization begins with its people
 Value-based benefit design
• To realize total value, understand total costs
• Higher costs don’t always mean higher value
• Health begins and ends with the individual
• Avoid barriers to effective treatment
 Prevention
 Carrots over sticks
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Health Benefit – pharmacy
“Traditional” Rx Benefit
Tier 1
Most generic drugs
10% Coinsurance
Tier 2
Most preferred brand name
drugs, including those for:
• Asthma
• Diabetes
• Hypertension
30% Coinsurance
Tier 3
Non-preferred brand name
drugs, including those for:
• Asthma
• Diabetes
• Hypertension
50% Coinsurance
New Rx Access Benefit
Tier 1
Most generic drugs and
all brand name drugs for:
• Asthma
• Diabetes
• Hypertension
10% Coinsurance
Targeted conditions
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Asthma
Diabetes
Hypertension
Hormonal cancer drugs
Anti-convulsants
Tier 2
Most preferred brand
name drugs
30% Coinsurance
Tier 3
Non-preferred brand
name drugs
50% Coinsurance
For patients with
Diabetes and/or postmyocardial infarct:
• Beta blockers
• Statins
• ACE inhibitors
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Health Benefit – onsite medical clinics
Staffing
Low-level care / High touch
Assist navigation of complex health system
Integrated
Quality
Accredited: local health plans and AAAHC
Every clinic encounter is a teaching opportunity
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Health Care University
Mission: To provide employees with the environment,
the tools, and the motivation to enhance their
health and well-being.
Health Care University
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Emergency Preparedness
Building: Holding
Systems: Up
People: Up
 Smoke, water
damage
 Power, water
disruption
 Area evacuation
 Bomb threat
Building: Down
Systems: Down
People: Holding
 Fire
 Explosion
Building: Up
Systems: Holding
People: Down
 Pandemic
 Hurricane
 Flood
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The Culture of Health — major initiatives
 Smoke-free campuses
 Preventive care
 Automatic External Defibrillators
 Personal health record
 Surgical readiness program
 End of Life issues: Planning for the Future
 Walkstations
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The Culture of Health
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Changes
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Benchmark
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