Transcript The University of Edinburgh - Lo-Hei

The Student
Experience Project
Overview for Kosovo Higher Education
visit
Mark Wilkinson
October 2014
Background
• Why do we need a Student Experience Project?
• Three major factors driving this:
– Strategic goal of ‘an outstanding student experience’
– Responding to student feedback on their experience
– Responding to recommendations from
internal/external review
• Project funded for 3 years from August 2012 – July
2015
Aim
• The Student Experience Project aims to deliver a
better understanding of the student experience; to
pilot and implement developments to services and
activities; and to enrich the experience of all
students of the University
• This is being achieved by adopting collaborative
and partnership focussed methods
Success measures
• Higher levels of student satisfaction
– Indicated by qualitative and quantitative research with students
– External surveys such as the NSS, also Times Higher
Education’s Student Experience Survey
– Internal surveys undertaken by the Student Survey Unit eg
Edinburgh Student Experience Survey, New Student survey, staff
perception survey
– Focus Group findings
• Contribute to delivery of high level KPIs from 2012-16 Strategic plan:
– Strategic goal: Excellence in education
– Strategic theme: Outstanding student experience
• Project evaluation will focus on impact measures
Alignment with other
initiatives
• Personal Tutoring Project (Enhancing Student Support)
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“To ensure that, over the next decade and beyond, students have access to
a framework of guidance and support that builds on the best of current
practices, meets contemporary needs, and is of a quality and consistency
appropriate to a university of high global standing.”
• For detailed information:
• https://www.wiki.ed.ac.uk/display/PESS/Home
Alignment with other
initiatives
• National Student Survey Project and Junior Teaching
Fellows
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Focus on five main themes; improving the quality and promptness of our feedback,
increasing the academic engagement of our students, ensuring that teaching is
valued and supported, ensuring that local practice yields more homogenous
outcomes in assessment and feedback scores, communicating our activities to our
student body.
Examples of activity:
Developing Innovative Learning Week to build ownership and engagement of the
student learning experience;
Work with academic staff to support development of teaching skills and to ensure
teaching is more highly valued;
Improve our communication with students – for example around: “You said, we
listened” messages.
The strands
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Applicant Experience
Pre-arrival and Induction
Student Information Points
Student Communication
Peer Support
Student Community Engagement
Online and Innovation in Student Services
Programme and Course Information Management Project (PCIM)
Emergency Response
Student Surveys
School Councils
Healthy University
Student Information Points
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Aim: To develop, implement and deliver an information service for students,
and for the many staff who also have a role in supporting them
Key Achievements:
3 face-to-face SIPs in place from Sep 2012 (Old College, Kings Buildings &
Main Library)
Social media, email & text services established
Design and dissemination of new student focussed information resources
and campaigns
Marketing campaign to raise awareness of new service
Recent merger (Dec 2013) with the Student Administration Student Centre
team and increasing integration with other key information providers
Schools Councils
• Aim: To promote student involvement in learning and teaching, and
academic community in schools.
• Key Achievements:
Schools Councils
• Key Achievements:
• 9 School Councils established in Schools.
• Longer term plan:
• Embedding School Councils within the academic culture of each
School
• Expansion of the project to all 22 Schools
• Ensuring that the Councils self-sustaining
Further information available from the project
web site:
http://www.ed.ac.uk/student-experience