Transcript Key vocabulary: Unit 1. Customers

Key vocabulary: Unit 1. Customers
SERVICES
(množina)
CUSTOMERS
CODE OF
PRACTICE
CUSTOMER
CARE
Key vocabulary: Unit 1. Customers
Translation (Prevod ključnih reči)
Vocabulary:
Translation:
company (n.)
kompanija
customer (n.)
kupac, klijent
to provide (v.)
snabdevati, nabavljati
goods (n. plural)
roba
product (n.)
proizvod
service (n.)
usluga
training (n.)
obuka
insurance (n.)
osiguranje
technology (n.)
tehnologija
repeat business (n.)
ponovljeno poslovanje
customer loyalty (n.)
vernost potrošača
customer care (n.)
briga o potrošačima
customer service (n.)
korisnički servis
code of practice (n.)
kodeks poslovanja
What makes a good shop assistant? Give
some characteristics by using adjectives.
•
A GOOD SHOP ASSISTANT is ...
buying
marketing
Information
Technology
(IT)
parent/holding
company
selling
multinationals
telecommunications
production
film
Fill in the gaps with the words given in box below.
• Many well-known companies are
____________________,
these are
MULTINATIONALS
companies which _________________
in a
OPERATE
number of countries.
• Multinationals often have a complicated
PARENT
structure. There is usually a ____________
or ________________
company. This
HOLDING
company owns other companies or parts of
other companies. These other companies are
SUBSIDIARIES
called _________________
.
• Prevedite sledeće ključne reči i napišite rečenicu u kojoj
ćete upotrebiti ključnu reč.
1. Multinational: Multinacionalna kompanija
• Ford is an example of a famous multinational
company.
2. Subsidiary: Podružnica/ ogranak
• Chase Manhattan Bank is a subsidiary of
Chase Manhattan Corp.
3. set up/ found/ establish a company:
• Osnovati kompaniju
We founded a company in
2005.
• Which of these companies would you like
to work for? Why?
A family owned company, a multinational
company, your own company (be selfemployed)?
__________________________________
•
•
REFERENCES.
Robbins, S. (2000) First Insights into Business. Harlow. Pearson Education
Limited. Print.