Transcript Unleashing the power of digital communications

Unleashing the power of digital
communications
Revolutionising housing with care
with life enhancing technologies
Discussion points
Life changing “technology-enabled housing with care”
• Introductions and context
– Kevin Alderson, Sales & Marketing Director, Tunstall Healthcare
• A Hanover technology-enabled home: Supporting well-being and
resilience through technology
– Tom Brown, Extra Care & Services Director, Hanover Housing
Association
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Our vision
We want everyone to able to live
their lives to the full in a place of
their choice that meets their physical
and emotional needs. We want to
work in partnership with providers to support them on the journey to digital.
We want to enable the delivery of truly
social provision which wraps
integrated health, housing and
care around the individual. We want to
lead the change, working with you to harness the power of technology to
enable freedom and deliver peace of mind, now
and in the future.
The challenges
Over 75s
will double in
the next 30
years1
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1/3 of all UK
households
are older
households1
2m people
struggle with
self care2
25% of over
60s would
buy a
retirement
property1
2% of
UK housing
stock are
retirement
properties1
Care home
INCREASING
DEPENDENCY
The journey
Hospital
Extra care housing
Retirement village
Sheltered housing
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General housing
GENERAL
HOUSING
Specialist housing
Barriers to change
Culture
Budgets
Awareness
Commissioning
& procurement
Breaking down the barriers
Making a change – technologyenabled housing with care
Staged
approach
Funding options
Communication
Integrated
approach
Opening up the
world
We have begun a journey from
analogue to digital which will
enable us to deliver flexible
models of housing with care.
New services
IP telephony
WiFi
Apps
Touchscreen
internet access
Digital inclusion
Concurrent calls
Increased system resilience
Enhanced resident experience
Video door entry
Electronic noticeboard
Information kiosk
myworld
Active health management
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Alarm calls
Door entry
Telecare
Telehealth
Lone worker
Life at your fingertips
CONNECTED
ASSURED
with internet access
and video telephony
in a home that will
evolve with you
SECURE
with video door entry
and access control
IN CONTROL
INDEPENDENT
Easy repair reporting
and calendar management
help only when
you need it
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SAFE
PROTECTED
with help available
24 hrs a day
with environmental
telecare sensors
WELL
FULFILLED
self care with health
apps and telehealth
with social events
and access to your
community
Reaching out – the community hub
Care home
General
housing
Services
Extra care
housing
Sheltered housing
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Retirement village
Specialist housing
The art of the possible
Productivity
Efficiency
Outcomes
Technology-enabled
home
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A Hanover technology-enabled home:
Supporting well-being and resilience
through technology
Tom Brown
Extra Care & Services Director,
Hanover Housing Association
A word of introduction
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•
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•
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Hanover Housing Association established in 1963
First Hanover Extra Care estate opens in 1990
Today: Around 19,000 properties, of which 71 are in
Extra Care estates and 395 are in Retirement Housing
Hanover employs 870 staff, of whom just over half are
estate-based
A commitment to quality, innovation, and to customer
choice – and ‘voice’
Aim to provide great quality homes which help older
people to live healthy, independent and fulfilling lives
Key challenges
We all face some significant challenges, including:
• Demographic change: more older people, ‘older’ older people, and
increasingly diverse profile
• Increasingly complex picture around health & well-being
• Economic challenges and affordability: continuing austerity affecting
welfare and services, particularly impacting on older people.
Continuing need to operate as efficiently as possible, to
demonstrate value for money
Technology can be an enabler for many of these challenges
However, getting it right needs careful decision-making, & careful
introduction for older generations
Focusing today on well-being, and value for money
Technology: Improving well-being
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New qualitative study undertaken
by Ipsos MORI to understand the
drivers of, and barriers to, wellbeing among Hanover residents
Not a term that is in most
residents’ lexicon
Wide range – from those who feel in good health
through to those with multiple conditions (‘co-morbidity’)
However, control and independence particularly
important to well-being, for all
People feel responsible for their own well-being, and are
keen to be seen as resilient
NEF’s ‘5 ways to well-being’
•
Be
active
Connect
•
Give
Take
notice
Keep
learning
•
New Economic Foundation
produced a definition of well-being
based on 5 ‘ingredients’
Respondents to Ipsos MORI study
saw being active, and being
connected, as the most important
aspects
Technology and innovation has a
key part to play in each of these 5
ingredients, promoting
independence and quality of life
Being active
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Hanover residents are using
online technology to get health
advice, find out about local
services and book health
appointments
At Dunster Court in Winscombe,
residents take part in 2 weekly
YouTube sessions:
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One that guides them through chair
exercises
And one where they relax with
calming music and videos
Learning
•
Under Hanover’s ‘Get Connected’
programme, residents act as
champions to help others get
online
•
Stuart, of Hanover Gardens in Norwich, is a former
teacher and has been helping other residents to
Skype, and to get used to a new tablet
At Thanet in Skelmersdale, Lancashire Adult
Learning is running courses on shopping online,
tracing family history, digital photography, and trying
out digital gadgets
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Giving
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Kathy is a Digital Champion in
Eastbourne, where she has started
a weekly ‘Tea and IT’ computer club
A clinical psychologist is now
working with residents on a number
of Hanover estates to study the
impact of video calls on older
people’s well-being
Residents are now setting up
support groups around different
issues (such as cancer survivors),
and exploring the opportunities to
extend these online
Taking notice
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Residents in North Yorkshire used
Google Earth to look at places where
they had lived as evacuees – and found
that a tree one of them had planted
during the war, was still flourishing
Roger has been using internet banking
to keep a regular eye on his accounts;
he now feels he has more control
Residents at Popple Well Springs in
Tadcaster are using a new information
kiosk installed by Tunstall
Rossefield Manor in Leeds is trialling the
benefits of a new digital screen
Being connected
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A regular Skype quiz now takes place,
connecting residents from two estates in
Alton and Yateley – there were not enough
participants at each estate individually to
they had the idea of linking up
85-year-old Patricia is using her new tablet
to book visits to the US and checks in
online
Residents at Cinderford, Forest of Dean,
have been using iPads to share photos
with family members via Twitter while
building works restricted other activities
Value for money: Using technology
to improve services
Working with Tunstall to trial new generation of monitoring
software: support residents’ resilience and well-being, and
improve service efficiency
• At Ashleigh Court in Arnside, Estate Manager Angela
says the facility which enables staff to locate which flat
has triggered a smoke/heat alarm – instead of sounding
the main fire panel – has dramatically reduced false calls
to the fire service; while carrying a mobile phone instead
of using a plug-in wall unit allows her to get out and see
residents more round the estate
Value for money (continued)
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Cedar Court in Scarborough is going
through a major refurbishment, following
which they will use the Tunstall
Communicall Vi plus an eNoticeboard.
Estate Manager Glenys appreciates being
able to check the history log on the tablet
Park Lane, in Hornchurch is a retirement housing estate
comprising many different converted WW2 buildings.
Residents are using the S10 slate, which they like as they
can use green and yellow buttons to tell Estate Manager
Linda what they are doing – easier to use, and no need to
wait for a call from her before they go out. Testing times
have also been reduced by half
Estate Managers' comments
Testing cut by half the time – and calls
faster too. Saves carrying the mobile all
the time, and you can check live
movements on the slate before you’ve
even checked your E-mails.
Only one pull cord in the
bathroom. All flats have
pendant if needed.
The future?
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Digital take-up increasing rapidly
among older generation
Support technology: move from
hardware to software (mobile &
apps)
Wearable technology market set
to reach $6bn by 2020: from
electronic skin tattoos to monitor
hydration, to smart contact
lenses able to measure glucose
levels in tears, or smart socks to
monitor heart rate
So what can we learn?
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Support technologies described are evolutionary, not
revolutionary – small increments.
Technology changing fast: Scope for major step change.
Great opportunities – but significant costs require careful
investment.
Digital take-up among older generations is increasing
rapidly, but needs lengthy familiarisation process.
Peer-to-peer coaching among residents particularly
effective.
Monitoring technology: need to ensure residents fully
understand how to make calls and answer their door.
Life at your fingertips
CONNECTED
ASSURED
with internet access
and video telephony
in a home that will
evolve with you
SECURE
with video door entry
and access control
IN CONTROL
INDEPENDENT
Easy repair reporting
and calendar management
help only when
you need it
26
SAFE
PROTECTED
with help available
24 hrs a day
with environmental
telecare sensors
WELL
FULFILLED
self care with health
apps and telehealth
with social events
and access to your
community
What has been your
experience?
Questions & discussion
Thank you
Kevin Alderson
UK Sales & Marketing Director
[email protected]
See new white paper:
uk.tunstall.com/digitaljourney