Transcript Title Safe Area — Please Read

Esri International User Conference | San Diego, CA
Demo Theater | July 12, 2011
Troubleshooting Mobile Device
Issues from Support Perspective
Todd Stuber and John Gravois
Agenda
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Hardware
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Software
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Device Connections
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GPS Tools
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Data
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Project Scope
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Mission Planning
Hardware
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Mobile devices
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Laptops
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Tablet PCs
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Laser rangefinders
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Cameras
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GPS
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Scanners
Hardware Challenges
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Device limitations
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Physical memory
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Screen size
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Processor power
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Storage options
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GPS Accuracy
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Device settings
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COM ports
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Baud Rate
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Protocol
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USB/Bluetooth partnerships
Software
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Mobile GIS software
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Connection software
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GPS software
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Device software
Software Challenges
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Error messages and common issues
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GPS Not Found
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Error 55 or Error Code 5 (ArcPad)
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No GPS Fix
Troubleshooting Tips
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ActiveSync/Mobile Device Center
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Find GPS/GPS Debugger (ArcPad)
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GpsGate (Franson)
Workflow
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Unsupported data types
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Order of operations
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Invalid features
Connections
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Mobile device to desktop PC
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Mobile Software Deployment, Data Transfer
External device connections
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GPS, camera, rangefinder, scanner
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USB, Bluetooth, Serial
GPS tools
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Find GPS, GPS Debugger, GpsGate
ActiveSync / Windows Mobile Device Center
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ActiveSync
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Windows XP
Mobile Device Center
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Windows Vista
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Windows 7
Connect without setting up your device
Find GPS / GPS Debugger
The GPS/Rangefinder Debug
window with NMEA 0183 GPS
and rangefinder data
GpsGate
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Supports Bluetooth GPS
receivers
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Supports Garmin USB GPS
receivers
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Share one GPS with
several applications via
Virtual COM ports
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GPS simulation and
logging
No GPS or NMEA data
Valid GPS data but no fix
Valid GPS position fix
Data
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Vector
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Raster
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Shapefiles
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Feature classes
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Basemaps
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Tables
Data Challenges
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Size
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Labels
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Symbology
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Complexity
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Data Types
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Data Validation
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GlobalID
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Registered as Versioned (recommended)
Check In / Check Out
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Spatial reference
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Background layers
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Reserved words
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Schema changes
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Hibernation
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ArcGIS license level (relationship class)
Workflow
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Order of operations
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Invalid features
Demo
Project Planning
Enterprise GIS
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Mobile Geodatabase
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GlobalIDs
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Versions!
Mobile GIS
Best Practices
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Labels, and Symbology, and Map Extents – OH MY!
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Limit data and attributes to what field project requires
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Map optimization via Analyze Map tool
(Map Service Publishing toolbar)
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Data
Collector
Scope of Project
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User Interface
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Performance
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Security
Mission Planning
Mission Planning
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GPS Controller
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GPS Almanac
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Planning Software
Troubleshooting Mobile Issues with Esri Support
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Desktop streaming with Support
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My Mobiler
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Jing / SnagIt
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Hardware Inventory
My Mobiler
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Mobile device users best friend
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View your mobile screen on your
desktop PC
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Ideal for demonstrating behaviors
to your mobile support analyst in
conjunction with desktop sharing
application
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Training and demos
Questions?