Transcript Consumer protection

Consumer protection in
Macedonia
10 march, Zagreb
Harmonisation of the legislation
1.1 Consumers Protection Law (“Official Gazette of the
Republic of Macedonia”, No.38/04; 77/07 and 103/08),
refers to:
- 13 EU Directives have been transposed. (84/450,
85/374, 85/577, 2001/95, 93/13, 94/47, 97/7,
97/55, 98/27, 1999/44, 88/378, 98/6 и 87/357).
The Law on Consumers Protection in Agreements
for Consumer Credits
- The application of the law started on 1st January 2008, and refers to
trade companies that are not banks or saving houses
- 5 licenses to trading companies for granting consumers credits
- Minimum 200 EUR, Maximum 20.000 EUR
- In the period January, 2008 –march 2010, total of 6503 credits
have been approved
- The Ministry of Economy is in charge of doing surveillances of
granting consumer credits by trade companies.
- Supervision of the consumers credits providers is performed by the
State Market Inspectorate
Program for protection of consumers, for the
period 2009-2010
Adopted by the Government of RM in January 2009 (Official Gazette
of RM No. 3/09).
- Horizontal program- Several ministries and institutions whose
competencies are related to the field of consumers protection are
included
- Ministry of economy
- Ministry of Finance
- Ministry of Health - The Food Directorate
- Ministry of Health - State Sanitary and Health Inspectorate
- Ministry of Transport and Communications
- Ministry of Education and Science-Bureau for Education
development
Market Surveillance
3.1 The Law for Market Surveillance
- Chapter III of the Regulative No.765/2008/EEC, shall be transposed
by June 2009, concerning the framework of market surveillance in
the Community and control of products that enter the Community
market;
- The Law shall consider coordination of Inspection Bodies relevant
for market surveillance and control of the products on the market in
field of industrial products, chemical products, toys and others;
- The responsibilities of different Inspection Organs and the Customs
Administration of the Republic of Macedonia related to CE marking
when entering in the Republic of Macedonia, shall be defined in the
Law
Cooperation with NGOs on consumers
protection
- Financial support of the Ministry of Economy
- Public Call
- allocated funds to several nongovernmental
organisations for consumer protection.
- Membership in the European Consumers
Organisation –BEUC and the World Consumers
Organisation –Consumers International
- The same procedure will follow also in 2010
Council for protection of
consumers
 In June 2009 re-election is made of the Council for
protection of consumers of the Government of Republic of
Macedonia after the expiration of the mandate of four years
 The Council is consisted of 12 members, of which 8 are
representatives of the Ministry of Economy, Ministry of
Health-Food Directorate and the State sanitary and health
inspectorate, Ministry of Finance, Ministry of Transport and
Connections, Ministry of Education and Science-Bureau for
education development, Association of economic
chambers and 4 members are from associations for
protection of consumers-non-governmental sector
Council for protection of consumers
/2
 The Council for protection of consumers monitors
the realisation of the Program for protection of
consumers and proposes undertaking measures
for protection of health, safety and economic
interest of the consumers.
 The Council studies the existing legal regulation
and proposes appropriate amendments in the area
of the legal protection of consumers.
 The Council cooperates with the Councils for
protection of consumers on local level, for support
in the conduction of activities from the local
programs
2010 Action plan - directives
for transposing
- Directive 32005L0029 for unfair market behavior by the business
entities on the internal market
- Directive 31998L 0027 referring to the orders which protect the
interest of the consumers and instrument collective protection of
consumers will be introduced as effective mechanism of protection of
the common interests of the consumers and procedures in front of the
competent courts.
- In June 2010 the Directive 32002L0065 will be transposed with
the passing of the Law on sale of the distance financial services
from the ministry of finance.
- In June 2010 the directive 32009L0048 will be transposed with in
special Rulebook for children toys in accordance with the Law on
product safety with which amendment will be made on the existing
Rulebook from 2004
- Programme for Consumer protection – 2011 -2012
Consumers Protection Unit
 Total number of employees in the Unit is
four (4) persons
 The Unit is part of Department for Internal
market
 one new employment is planned each year
in the future
MINISTRY OF ECONOMY
www. Economy.gov. mk
Unit for consumer protection