Transcript Document

Training
1
Training Basics
Who needs training?
When is training necessary?
What makes training programs effective?
How are training outcomes measured?
Assessing Training Needs
Job Analysis
Performance Appraisal
Targeted Training
Observation, discussion with
supervisors and employees
Questionnaires
Training Challenges
Is training really the solution to the
problem?
Are the goals of training clear
and realistic?
Is training a good investment?
How will we know whether the
training worked?
Delivery Methods:
Techniques, Programs
On-the-job (pluses and minuses)
Job Instruction Training
Job Rotation
Apprenticeship
Coaching
Off-the-job (pluses and minuses)
Lecture
Conference/Discussion
Audio-visual
Programmed instruction
Case study
Role play
Simulation
Vestibule
Management games
In-basket
Computer-assisted
Web-based courses
Virtual reality
Types of Training
Skills training
Retraining
Cross-functional training
Team training
Creativity training
Literacy training
Diversity training
Crisis training
Customer service training
Training Evaluation
reactions to training at the time
of training
learning during training
application of new skills /
knowledge
back on the job
RESULTS
Management Development
Managerial Skills
Technical
Conceptual
Human Relations
Diagnostic
Techniques
Attitudes & Behavioral modeling
Organizational Development
Fundamental Premise
Techniques
Organization Development
The Management of Change – focusing on
beliefs, attitudes, and values
Teambuilding
Ropes
Survey feedback