Transcript Document

Implementing Change
Putting it all together
Business Mentors
Implementation – Putting it together
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Define and communicate your plan
Get the right people on the bus and in the right seat.
Focus on high impact activities and delegate the rest
Start to major in majors and get control of your time
Study and practice time management
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Work with a daily planner and prioritized task list
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Tech your staff about time management
Study and practice leadership
Reasons Why Transitional Efforts Fail
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Unclear Goals - 55%
Changing Objectives - 55%
Lack of Accountability – 51%
Lack of Management Support – 49%
Lack of Role Clarity – 47%
Ineffective Leadership – 45%
Subjective Reasons
 Underestimation of how hard it is to
drive people from their comfort zones.
 Overestimating past successes.
 Lack of patience.
 Over-analyzing of the situation
 Too many managers few leaders
 Execution
The Big Picture
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Communicate vision to your employees
Keep them in the loop
Have high expectations
Manage with outcomes
Hold routine planning and update meetings
Foundations for Change
 Communication
 Create a coalition
 Strong group of leaders
 All looking in the same direction
 Utilize your compelling vision and goals
 K.I.S.S.
People don’t get burned out in their jobs, they get burned out
by the atmosphere in which they have to work.
Leadership is about creating the right atmosphere.
Action Plan
 Team develops strategy
 Ownership
 I can make a difference
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Train, train, train - upward mobility
Continually communicate vision
Empower others – encourage criticism
Review the results frequently with your staff
More…
 Make sure the focus is always on the end
result
 Bring in new blood – hire and promote those
that are passionate
 Hold management retreats
 Make it impossible to return
 Throw down compelling challenges
Fine Tuning
 Run a loose ship with a
tight reign
 Empower others
 Focus on the vision
 Provide adequate
feedback and coaching
 Create a company of
Entrepreneurs
Have Fun!
”Looks like the upper hand is on the other foot.”
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Leslie Nielson, in “Hotshots! Part Deaux”
Enjoy success
Let your employees see you having fun
Work should be more fun than fun
 Business ceases to be work when you are chasing a
dream that engorges you
Lighten up and stop taking yourself too seriously
Be a good finder and cheerleader!
Every Rose Has its Thorn
 Some employees will
not survive
 Some efforts will fail
– most learning will
come the hard way!
 Certainty is a
delusion!
Success
 Take time to appreciate how far you have come
 Do not declare victory before the game is won
 Finish like a pro
 Embark on a plan of continuous change!
“It is a question of whether we’re going to
go forward into the future or past to the
back.”
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Vice President Dan Quayle
Summary
“If you care enough you can accomplish anything.”
Candy Lightner – Founder of MADD
 People want to be challenged & partners in
success
 Employees will be skeptical about change
 With passion – people will believe in your efforts
 Become a leader rather than a manager
 Involve your employees
 Communication
“Somebody has to do something, and
it’s just incredibly pathetic that it has to
be us.”
Jerry Garcia – Grateful Dead
Managing for profit checklist
 Write a vision statement
 Make plans – strategic, business, sales, marketing,
financial
 Budget to control expenses
 Monitor revenue, expenses, productivity and cash flow
 Create and monitor information systems to manage
operations
 Write job descriptions
 Hire sales-oriented people
 Identify your competitive advantage and exploit in your
market
Checklist…
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Set performance goals and objectives
Manage and focus on profitable production
Provide exceptional customer service
Conduct performance reviews
Coach to manage performance
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Celebrate accomplishment
Improve in areas of deficiency
Hold regular staff meetings
Checklist…
 Establish a team environment
 Research technology and remain on cutting
edge of new trends, equipment and
procedures
 Eliminate redundant processes
 Delegate responsibilities
 Develop a written operations manual
Creating an Exceptional Company
Summary
"The crowning fortune of a man is to be born to some
pursuit which finds him employment and happiness,
whether it be to make baskets, or broadswords, or
canals, or statues, or songs."
Ralph Waldo Emerson
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Restoration has a very compelling purpose
Our industry is changing
You must be an exceptional leader
Create a plan and vision
Desire and Passion!
Separating the Good From Great
 A lack of complacency and a desire to be
the best.
 A company culture that accepts nothing
less than excellence.
 A compelling vision to be the best
 An unglamorous, deliberate plan
Resources
Pile up enough tomorrows and all you will end up
with are a bunch of empty yesterdays. I don’t
know about you, but I would like to make
something of today.
Professor Harold Hill, Music Man
 See document attachment
 Workshop support group
 Board of directors
 Quarterly phone calls
 Exchange action plan
Questions and Answers
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