Transcript Document
Adult Well-Being Services & Long Term Supports and Services (LTSS) Employer Partnership Presenter- Andrea DeShields-Thomas Director of Developmental Disability Services, AWBS Adult Well-Being Services Mission: to promote the health, well-being and independence of adults through advocacy, services, family and community support. ~Founded in 1953 ~One of the first senior centers in the nation ~ AWBS provides human services to: ~ healthy adults ~adults with severe mental illness ~adults with developmental disabilities ~caregivers and their families ~independent senior housing ~long term care ombudsman & elder abuse prevention programs. Long Term Supports and Services (LTSS) Employer Partnership Funded by the Detroit Regional Workforce Fund Address workforce needs Connect low and moderate income people to jobs in high growth occupations Building Ladders and Raising Floors Provide career pathways to improve skills and opportunities and improve the status of low wage jobs LTSS Employer Partnership PHI interviewed Detroit-area LTSS providers about recruitment and retention challenges Wages and part-time hours Personal challenges of workers Communication and workplace culture LTSS Employer Partnership 3 employers chosen AHS Community Services ~ Adult Well-Being Services ~Community & Home Supports Golden Opportunity to : Improve work relationships Obtain practical coaching and communication skills Have AWBS trainers to provide ongoing training and supports Provide opportunities for growth and advancement Improve & change the work culture LTSS Employer Partnership Interventions Implement PHI’s Coaching Approach to Communications throughout our organizations Explore and choose one additional intervention to create internal career ladders, make full-time opportunities more available link staff with community resources LTSS Partnership – PHI Coaching Approach to Communication Active Listening Self-Awareness Self-Management Clear Communication Without Blame or Judgment LTSS Partnership – Training Leaders and Setting Training Teams Identifying and training formal and informal leaders Who among your staff is respected by others? Who models the behaviors that you believe are consistent with the values of your organization Establishing internal training teams that include directsupport workers Designate new role and/or title Compensate for preparation and training time Impact of LTSS Employer Partnership: Trainees and Promotions 172 direct-support workers, managers, and executive leaders trained 119 trained by the agencies themselves 7 employees promoted or moved from part-time to fulltime Interest in exploring internal career ladders Linking with Community Supports Connect workers with financial education and other services through Centers for Working Families Flyers, newsletter articles, and direct communication with peers and supervisors 36% participated or likely to participate Continuing The Work of The Project AWBS Going Forward Cannot be true to our mission without developing and up-lifting our staff. Continue Coaching & Communication Training Trainings are mandatory Continue work with “support agencies” to connect staff with needed services. Open to continued collaboration with PHI , Detroit Regional Workforce and project agencies.