Transcript Slide 1

Being The Best We Can
Key results for Victoria’s public library services
[Library name here]
Being The Best We Can – process
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Orientation
Select team
Workshop & prelim evaluation
Refine evaluation &
gather evidence
Peer review visit
Follow-up presentation
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Peer review
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Important part of self-evaluation process
An informed & impartial assessment from an
external perspective
‘Critical friend’
Over time:
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will moderate & standardise assessment ratings
build a common understanding of what
constitutes ‘best practice’ for library services
Peer review – process
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Read self-evaluation report
[Library name] presents:
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Overview
Improvement plan
Each KRA & theme
Review evidence
Tour branch libraries (Branch1, Branch2)
Present findings
Peer reviewers
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Name
Title
Library Service name
Name
Title
Library Service name
5 star ratings
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Outstanding delivery of core & a range of
enhanced services
Excellent
World-class
Sector leading & worthy of wider
dissemination
Major strengths
High standard of provision
Any weaknesses do not impact on users’
experience
5 star ratings continued
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Important strengths that have a positive
impact
Weaknesses do not have substantial
adverse effect
Weaknesses are recognised & action is
being taken to improve
Satisfactory provision of core services
A few strengths & examples of good
practice
Weaknesses have some adverse effects
on some users
5 star ratings continued
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Limited range of services or weaknesses
in a core service
Weaknesses have a significant impact on
the quality of the users’ experiences
KRA 1:
Providing gateways to information,
learning & leisure
1.1 Sufficiency, range & suitability of
resources
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Library 
Peer reviewers 
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Feedback here:
1.2 Arrangements for access
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Library 
Peer reviewers 
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Feedback here:
1.3 Staff knowledge of information tools
& user support
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Library 
Peer reviewers 
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Feedback here:
KRA 1:
Providing gateways to information,
learning & leisure
Library name 
Peer reviewers 
KRA 2:
Building individual skills, capability &
wellbeing
2.1 Lifelong learning in the library context
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Library 
Peer reviewers 
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Feedback here:
2.2 Providing & promoting 21st century
literacies
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Library 
Peer reviewers 
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Feedback here:
2.3 Encouraging a reading culture
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Library 
Peer reviewers 
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Feedback here:
KRA 2:
Building individual skills, capability &
wellbeing
Library name 
Peer reviewers 
KRA 3:
Developing social capital
3.1 Welcoming civic space & sense of
belonging
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Library 
Peer reviewers 
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Feedback here:
3.2 Supporting social connections &
reaching out to communities
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Library 
Peer reviewers 
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Feedback here:
3.3 Working in partnerships
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Library 
Peer reviewers 
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Feedback here:
KRA 3:
Developing social capital
Library name 
Peer reviewers 
KRA 4:
Demonstrating leadership
4.1 Leadership & innovation at all levels
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Library 
Peer reviewers 
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Feedback here:
4.2 Planning & community engagement
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Library 
Peer reviewers 
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Feedback here:
4.3 Building organisational capability
through people
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Library 
Peer reviewers 
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Feedback here:
KRA 4:
Demonstrating leadership
Library name 
Peer reviewers 
KRA 5:
Designing, managing & improving
systems & processes
5.1 Implementation of policies &
procedures
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Library 
Peer reviewers 
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Feedback here:
5.2 Obtaining & using resources
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Library 
Peer reviewers 
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Feedback here:
5.3 Evaluation & continuous improvement
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Library 
Peer reviewers 
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Feedback here:
KRA 5:
Designing, managing & improving
systems & processes
Library name 
Peer reviewers 
Overall rating
Library 
Peer reviewers 
Actions & next steps