Transcript Slide 1

QUALITY ASSURANCE AND
THE QUALITY SPIRAL
NQF
SAQA
ETQAs
+
SAQA
Methods for ETQAs to ensure
quality:
• Initial accreditation (according to SAQA
Schedule C criteria)
• Annual monitoring
• Auditing
• Annual reviews that include establishing
and agreeing with providers, new quality
goals & taking into account the outcomes
of monitoring activities
Quality Spiral
An effective Quality Management System establishes a
QUALITY SPIRAL – continually enhancing standards
Review & Revise
Monitor quality & customer satisfaction
Deliver services
Secure resources
Identify deliverables for desired quality
Client needs / expectations
INSQA’s Benchmarking
• To date, INSQA has accredited over 100 fullyaccredited and programme-accredited providers
• As part of our Quality Spiral, we will be
benchmarking against agreed criteria for quality
improvement
• INSQA will be discussing the benchmarking
criteria with a variety of providers for the SAQA
Schedule C criteria
• Should all our providers be at an average level of
2.5 or 3 out of 5, then INSQA will need to
determine the benchmark for improvement to
Level 4 and 5 in the next cycle
Provider Criteria
• Provider needs to be registered as a provider in
terms of legislation
• Has a functional Quality Management System,
including defining policies, quality management
procedures and review mechanisms
• Is able to develop, deliver and evaluate learning
programmes resulting in achieved Unit Standards
/ Qualifications
• Has the necessary financial, administrative and
physical resources
• Has policies and procedures for staff selection,
appraisal and development
As modified from SAQA: Criteria and Guidelines for Providers
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Providers need to ensure they
cover the following:
Programme / Course development & design
Materials development
Teaching & learning services & responsibilities
Learner support, access issues including equal
opportunities, authenticity of assessment evidence and
appeals systems, as well as the use of tutors and mentors
and learning resources
The language of teaching and learning
Assessment
Finances, fees and payment regulations
Collaboration and partnerships
Management and administration
Marketing
Evaluations and research
Internal quality assurance mechanisms and reviews
Quality assurance reviews and accreditation
• The Benchmark Criteria are the same as
the Provider Criteria, and providers will be
measured against:
– Full implementation of ALL criteria (Level 4)
– Over-achievement against the criteria (Level 5)
• The Draft NSDS11, Objective 5, will also
provide a framework for the Benchmark
Exercise and the Quality Spiral
Identify and specify
skills, knowledge,
resources, systems
and procedures that will
deliver desired quality
Define customer
expectations and needs
to determine
the desired quality
Revise specification of
skills, knowledge,
resources, systems
and procedures
Review and Revise
definition of the desired
quality
Secure skills, systems,
resources, procedures
and knowledge that will
deliver required quality
Enhance application of
skills, knowledge,
resources, systems
and procedures
Monitor quality
and customer
satisfaction
As modified from Directorate: Quality Assurance and Development
‘Quality Management Systems for ETQAs’
Deliver products
or services
Key Areas for Improvement
Quality Management System in
place and implemented
Policies for RPL, Assessment, staff
development, student support
Ability to design Curricula/learning
materials towards outcomes
A % of learners being certified
A % learners achieving credits towards
qualifications via skills programmes
Increased numbers of Assessors
and Moderators
Recognition of Prior Learning
implementation
Key Areas for Improvement (2)
Core focus & provisions in learning
Number of learners in Charter
Learnerships
Tracer studies show worker
value-add and ROI in organisation
Learners placed and functioning
productively
Uptake of providing for scarce skills
at middle to higher levels
Developing research capacity
(JIPs or Joint Ventures)
Data capturing on par
NOTES
• The INSETA will consult broadly with the
different types of providers, and determine
a Fit for Purpose process, to determine the
Benchmarks
• The INSQA will develop a draft Discussion
Document for workshopping regionally
• A report will be developed after the
benchmark is complete, and published for
all providers against which to measure
themselves