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Broadcast Messaging
Unity 4.0(5)
© 2004, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL
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What is a Broadcast Message?
• Goes to All Subscribers
• Heard before everything else
• No FF or Skip Ahead
• Must Acknowledge message to continue
• Sent by Admins for:
Welcome to Initech
Inclement Weather
System is Down
Etc.
© 2004, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL
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Implementation of the Single Server soln.
• Broadcast messages are stored as wave files on the Unity server.
Stored in the same directory as the greetings, voice names etc.
• Each broadcast message has an entry in the BroadcastMessage table.
This table has details on which wave file has this broadcast message,
start and end time for the message.
• Each Unity subscriber on the Unity server has an entry into the
BroadcastMessageRecipient. This table is used to store the relationship
between a broadcast message and a subscriber. A flag on the table
denotes whether the subscriber has read the message or not.
© 2004, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL
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How does the data look on the server?
© 2004, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL
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Benefits of the implementation
• Message Store Agnostic
Exchange, Domino, UMSS, we don’t care
• Message Store Status Agnostic
UMR mode? No problem!
• Easy to add Reporting Capabilities
A SQL query shows which subs have listened to which Msg
© 2004, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL
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Multi-Server solution
• A little more complicated
• To transport the message:
Unity has a mailbox for incoming Broadcasts (Alias is
UBMS_<server name>)
Conversation sends the message to all Unity Servers
Message is checked for special properties and a hash
• New process (CsBMsgConnector) watches that
mailbox and turns incoming messages into Single
Server broadcasts
• CUE integration:
We can send to and receive from CUE via VPIM
New X-Headers
IVC and other changes to handle this
© 2004, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL
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Additional Stuff
• Broadcast messages that are stored on a server can be updated. If the
message is not yet active, you can change he recording or the start and
end date and time. If it is active, you can change the end date and time.
• Broadcast messages do not turn on MWI on the phones.
• There are some cool settings for the backend behavior of this feature.
These can be set using the Advanced settings tool. Look under the
Conversation – System Broadcast xxxx settings.
© 2004, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL
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© 2004, Cisco Systems, Inc. All rights reserved. CISCO CONFIDENTIAL
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