Information Technology Services & Facilities

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Transcript Information Technology Services & Facilities

INFORMATION TECHNOLOGY SERVICES & FACILITIES

CONTENTS

1

IT Services and Facilities

2

Toolkits

3

Open Access Computing Services

4

Wireless Internet Access Services

5

Computer Labs Rules and Regulations

6

Online Services

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

CONTENTS

7

Online Account Self Activation

8

Student Portal

9

Contact Us

10

Getting Help

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

1

IT Services and Facilities

• Open Access Computing Services • Wireless Internet Access Services • Computer Labs • Online Services

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

2

Toolkits

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

3

Open Access Computing Services

• Open access computers are available at the RO • Opening hours will be the same as RO/Library opening hours • Login is NOT required • Bring along your USB pendrive

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

4

Wireless Internet Access Services

Wireless Internet access services are available at RO.

Kindly register with RO technical personnel.

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

5

Computer Labs Rules & Regulations

Refer to the rules and regulations listed in WOU Student Handbook.

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

6

Online Services

• Account Self-Activation • Student Portal • Student Portal : Email • Student Portal : MyLibrary • Student Portal : MyLMS (WawasanLearn) • Student Portal : Online Assignment System (OAS)

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

7

Online Account Self Activation

Step 1 • Key in the URL ( http://www.wou.edu.my

) in any browser to access WOU website Step 2 • Click on “STUDENT AND TUTOR ONLINE ACTIVATION ACCOUNT”

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

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Online Account Self Activation

Step 3 • Click on “STUDENT ACCOUNT SELF-ACTIVATION”.

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

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Online Account Self Activation

Step 4 • Fill in all the mandatory fields to complete the account activation.

Step 5 • Click on “REGISTER” button.

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

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Online Account Self Activation

Step 6 • A message will be displayed to indicate that you have successfully activated your student online account.

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

7

Online Account Self Activation (Email)

Step 7 • This page is for activating your WOU e-mail account for the first time only. NOTE: Only use this page to activate your e-mail account after 4 hours of your online account activation .

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

8

Student Portal

What can I see in Student Portal?

• Enrolment • Community discussion board • Personal information • Time table • Academic Calendar • …and other useful information

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Student Portal – Login Guide & My Email

Step 1 • Key in the URL ( http://www.wou.edu.my

) in any browser to access WOU website. Step 2 • Click on “MY WOU PORTAL”.

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

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Student Portal – Login Guide & My Email

Step 3 • Login by entering your User ID and password.

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

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Student Portal – Login Guide & My Email

Step 4 • After successful login, you will be able to view the Student Portal’s homepage.

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

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Student Portal – Login Guide & My Email

Step 5 • In the Student Portal, click on “MY EMAIL”.

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

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Student Portal – Login Guide & My Email

Step 6 • Login by entering your full student email address and password.

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Student Portal – Login Guide & My Email

Step 7 • For first time login to your email, you may need to fill in all the necessary information and then click “SUBMIT”.

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Student Portal – Login Guide & My Email

Step 8 • After successful login, you will be able to view the web mail homepage.

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Student Portal – My Email

Something about web mail that you should know......

Can I access web mail from my house?

Yes! You can access your web mail if you have a computer and Internet connection.

What is the quota of my mailbox?

10GB

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

8

Student Portal – My WawasanLearn

• Click on “MY WAWASANLEARN” to access the Learning Management System (WawasanLearn). Note: It can also be accessed at https://lms.wou.edu.my

.

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

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Student Portal – My OAS

• Click on “MY OAS” to access the Online Assignment Submission System (OAS). Note: It can also be accessed at https://assignment.wou.edu.my

.

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

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Student Portal – My Library

• Click on “MY LIBRARY” to access library services.

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Contact Us

For queries on IT services and facilities, please contact:

Email

[email protected]

Telephone

04-2633323 (PGRO) 05-2426323 (IPRO) 03-76297223 (PJRSO) 03-92817323 (KLRO) 03-3325 2353(KLGRSO 07-5564323 (JBRO) 082-578923 (KCRO)

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

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Getting Help

• Provide necessary information when requesting help. •

WHO , WHAT , WHEN ,

WHERE

, & HOW .

• Example:

(Bad) “

Cannot access LMS, please help.”

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

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Getting Help

• Example:

(Good)

“Cannot access WawasanLearn on Saturday, 14/01/2011, 7pm onwards. I have tried with my house and office computers using Internet Explorer and Firefox, but still failed to access. The following are my details: • Name: XXX XXXX XXXXX • Student ID: XXXXXXXX • User ID: XXXXXXXXXX • Contact No.: XX XXXX XXX • IC: XXXXXX-XX-XXXX • Error Message: Access denied. You do not ..… (if possible provide screen shot)”

ORIENTATION—JUL 2012—PG,IP,KL, JB,KC

THANK YOU!