Transcript Office Performance - Letter Carrier Network

Office Performance
AM Standard Operating Procedure
Improvement Through Management
Office Management

Delivery Managers Must Be
– Present
– Actively Observant Of Carrier Activities
– Have The Skills Necessary To Identify And Correct
Inefficient Performance

Unaddressed Time Wasting Practices Will
Severely Impact Office Hours And Unit Operation
Office Performance
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Communicating Expectations / Information

Group Discussions

Identified Key Indicators

Individual Discussions
Office Performance
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Workstation Placement

Strategically Place Your Workstation To
– Permit Full Visual Access To Carrier Activities
– Be Capable Of Managing The Workroom Floor
– Complete Your Administrative Duties From This
Location
Office Performance
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Workstation Placement - Before
Office Performance
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Workstation Placement - Before
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Workstation Placement - After
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Workstation Placement - After
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Workstation Placement - After
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Carrier Case Configuration - Before
Office Performance
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Carrier Case Configuration - After
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Supervisor

Delivery Supervisors Scheduled At Least :30
Prior To First Carrier

Ensure Carriers Report Promptly And In Proper
Uniform

Observe Vehicle Inspection Process

The Supervisors/Carriers Reporting Time Should
Be Determined By IOP Contract
Office Performance
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Supervising Carrier Operations

80% of the carriers manual mail should be at the
carrier case prior the carrier arrival-M-39
sec141.122.

100% cased flats prior to carrier reporting times

CASE FLATS FIRST

Observe workroom floor activities

Identify, address, correct and document
inefficient/time wasting procedures

Communicate current day’s expectations

Review carrier’s request for OT & assistance
Office Performance
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Supervising Carrier Operations

Review Previous Day Variances In Carrier Agreed-upon Return Time And
Or End Tour Using The:
– 1813
– 1017 A/B
– DOIS Reports
– TACS Reports

Accountable Clerk
– Scheduled To Avoid Delay Of Carriers
– MDCD Scanners Should Be Provided At This Time
– Utilize Rolling Carts

Observe Loading Procedures
– Ensure Loading Is On Street LDC
– Parcels Sequenced Into The Vehicle On Street Time To Facilitate Timely
Delivery
– Parcels Are NOT Part Of An Office Function
Office Performance
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