Transcript Slide 1

The Smart London Plan – launched 2013 as overarching strategy to:
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Use the creative power of new technologies to serve London and improve Londoners’
lives.
Set out how Londoners can drive innovation as much as technologists, investors or
policy agendas to make London an even greater city.
The Mayor recognises that many Londoners will be left behind if we do not
tackle digital exclusion. Digitally excluded people are less able to :
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Access jobs and training opportunities,
Access social media
Make savings online.
The Plan commits to delivering a pan-London digital inclusion strategy to address
the many barriers digitally excluded people face.
Get Connected - AmicusHorizon’s digital inclusion project to help
residents get online & benefit from the internet’s infinite opportunities.
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We work with the Digital Champions Network for Housing to recruit, train and support
Digital Champions to help people get online in their communities.
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Our Digital Champions show customers how using the internet can benefit them and
become part of their lifestyle.
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We work with Community Development Teams to set up local computer drop-in
sessions where customers can receive some support and guidance from the team and
Digital Champions.
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Available to all customers throughout the areas
we cover.
Digital 300
L&Q provided basic computer skills, a PC and internet access for 300 working
age residents claiming benefits.
• 30 five-week courses ran between Jan - May 2014 in 12 venues across London at L&Q
Offices & Community Centres and UKOnline Centres.
Residents who attended the courses also received:
• £5 travel allowance each day of attendance.
• Support to set-up and use an email address.
• Advice and support on setting up an internet connection at home.
Residents who completed the course received:
• Free recycled PC with Windows 7 and Microsoft Office.
• Free dongle with 12 months internet access.
Hanover provides housing for over 55s & committed to Digital Inclusion
to improve residents’ wellbeing & reduce personal expenditure
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• #GetConnected - Pilot project providing communal WiFi, shared devices & support at
over 50 locations across England.
• Digital Champions training & support for residents. They are supported by Hanover
staff & estates have technical support from IT team.
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Digital Community Hubs: 2 active, 3 in development - allows community to use facilities
& access lessons.
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Charities provide training - Age UK & Royal Voluntary Service.
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Increase digital engagement through activities: YouTube exercise classes, shopping
clubs & family history groups.
Get Connected
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Promotes the benefits of being online
Delivers community based ICT skills training
Provides low cost internet access
Provides suitable hardware for customers
A diverse cross-section of our customers benefit, including supported and General
Needs customers
We deliver training:
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1-2-1 in the home
In community centres
In schemes with Broadband
Sessions are delivered during the day and evening and are tailored to the needs of the
scheme and individual.
Switched On - Hyde’s 3 year Digital Inclusion programme (2013-16) and
trains 500 Hyde residents a year
Free one-to-one home based training
• Six hours of one-to-one support at home with a tutor
• Tutors bring connectivity and equipment with them
Hyde Digital Champions
• Friendly, informal support from 100 local trained volunteers (40
recruited to date)
• Meet in community venues and sheltered schemes
Free internet access & IT drop-ins
• Free Wifi, computer access & weekly drop-ins at community centres
• Equipping Hyde front offices with computers and connectivity for
residents
Affordable equipment
• Offer refurbished laptops at affordable prices to residents
• Offer free laptops through jobs bursary & for communal areas in
schemes
Networx – Peabody’s 14 year programme to deliver IT, computer & digital
skills
• 200 attendees per year learn computer skills & the internet.
• Free training and access to equipment (PCs, laptops, iPads, tablets) to Londoners in
sheltered schemes and community centres across the capital.
• DigiVan used for areas with no community centres & for community events
• Free Wi-Fi access in 3 estates
• Piloting Fibre Optic networks in residents’ homes to provide free internet access via the
TV from October 2014.
Employment and Training Programme trains over 400 Londoners a year in using
computers and online skills to find jobs.
Our Youth team works with hundreds of young Londoners on digital campaigns including
apps, websites, films and augmented reality.
The youth-led website
www.OiiMySize.com won
2013 Nominet Award .
Orbit Group is:
• Delivering Wi-Fi in communal areas in 20 sheltered & supported schemes
• Over 250 customers signed up to Wi-Fi
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Over 100 people say it’s their primary way of getting online
• Funding and supporting community organisations & charity partners to deliver
local digital skills activities
• Working with our major contract holders to support community investment
activities, including digital skills support
• Working with community partners to support Digital Champion Volunteers locally
and through the Digital Champions Network for Housing website
• Providing intensive support to individuals where they face major barriers to getting
online & grants to local organisations to help them provide more access for the
community
Our digital inclusion approach supports our other community investment priorities:
Employability, Financial Inclusion and Health & Wellbeing
ACTIVE ONLINE – Viridian Housing’s award winning programme helps
older residents learn how to use the Internet
2013 Pilot
Residents received free tablets,
Wi-Fi & different training
Results
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70% loved tablets
61% felt more in touch
70% shared their new skills
Age No Barrier – oldest
resident 92
Trained:
2013 – 85 residents
2014 – 300 residents
IT Training
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2014 Inclusive & Holistic
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Nationwide Offer
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One-to-one training at
home with Student@Home
4G Tablets
Post-training support
Charity UCanDoIT trains
residents with extra needs
Dementia & Vulnerability
Training – for all IT trainers
New App for IT trainers to
highlight resident’s extra
needs at home
Literacy & Interpreting
Services
Sovereign Housing is launching it’s first ever Digital Deal in
Autumn and is part of our overall community investment priorities
We are focusing on three areas of
provision:
Digital Champions to provide 1-2-1
support in the community
Touch Points in our offices supported
by super users
Community Hubs created by working
with community partners & adopt volunteer
Digital Champions
Since April 2014 we’ve supported over 20 working age job seeking
residents to get online and comply with their JSA claims
Affinity Sutton’s Digital Champion network was launched in
July 2013, and so far has achieved:
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150 residents, staff and community activists registered as Digital Champions
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84 trained Digital Champions, supporting residents across the country to get online
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Over 1,000 individuals supported to get online
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3,360 get online training sessions delivered
Digital Champions are part of a wider support service open to
all residents, which in 2013/14:
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Supported 881 people into work
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Supported 3,399 to access training
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Delivered over 8,000 financial support interventions, including debt advice, guidance and
access to financial products
One of the leading digital skills providers in the UK, Digital Unite helps
people to get online and enables organisations to deliver effective digital
inclusion
400+ how-to guides
Quality assured tutor
network
Hosted online platforms for
national and regional networks
Industry forums and
supplier events
Online courses for
Digital Champions
Award-winning
digital inclusion
campaigns