BUSINESS MANAGEMENT - Southern New Hampshire University
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Transcript BUSINESS MANAGEMENT - Southern New Hampshire University
BUSINESS
MANAGEMENT
ESL 5
Presenter: Hwang, Mi Hyun
Instructor: Lyra Riabov
PRESENTATION DISCUSSION POINTS
Management Functions
Leadership Styles
Characteristics of Management Styles
Decision Styles
Interview of a manager
What is Management?
Management is a team of managers
who are in charge of the organization
at all levels.
Four Basic Functions
• Planning
• Organizing
• Directing
• Controlling
Management Functions
Planning
Controlling
Organizing
Directing
Leadership Styles
Autocratic
Authoritarian/Hierarchical
Participative
Free Flow
Communication/sharing
decision
Laissez-Faire
Hands Off/Consultant
Characteristics of Management
styles
D
DOMINANT
MANAGEMENT
STYLE
Make
decision
rapidly
Characteristics Interested in
results
EuroAmericans
White males
People,
Cultures
I
INFLUENCERS
Verbal
Good at
influencing
and
persuading
AfricanAmericans
Hispanics
Women
C
CAUTIOUS
Do not make
quick decisions
Avoid
confrontation
Think before
speak
Asians
S
STEADY
Hang in
there
Good team
players
Native
Americans
Decision Styles
Individual Decision
Style
•
•
•
•
Analytical
Conceptual
Directive
Behavioral
Six Steps in the
Decision Style
Individual Decision Style
ANALYTICAL
CONCEPTUAL
Hierarchical
Uses Much Data
Problem Solving
Creative
Optimistic
Initiates New Ideas
DIRECTIVE
BEHAVIORAL
Productive
Verbal
Uses Rules
Supportive
Empathetic
Wants Affiliation
Six Steps in the Decision Style
Step1
Define
Problem
Step2
Step3
Define
Expectation
Gather
Data
Step5
Step4
Step6
Choose
the best
Alternative
Evaluate
Alternatives
Develop
Alternatives
Interview of a manager
About Follett Corporation
Vision, Mission, Values
Interview of a manager
Leslie Coughlin
Manager of SNHU Campus Store
About Follett Corporation
Vision: Empowering Education.
Mission: Follett's mission is to be the
leading provider of educational solutions,
services and products that empower
schools, libraries, colleges, students and
life-long learners.
Values: Customers, Innovation, Honesty
and Integrity, Teamwork, Employees
Interview of a manager
1. How many employees are
you responsible for?
2. What is your market? Who
are your costumers?
3. When was your company
established? How long
have you been here?
4. What qualities do you think
make a good manager?
Interviewer
Leslie Coughlin,
Manager of SNHU Campus Store
5. What is the overall goal of
the business?
Interview of a manager
6. What out of four functions:
Planning, Organizing,
Directing and Controlling do
you spend most of your
time?
7. What is your leadership
style if you choose from
dominant, influencer,
cautious, or steady?
Interviewee
Claire, Sophea, Andrew
8. Which leadership style do
you prefer?: Autocratic,
Participative, or Laissezfaire
Summary
Definition of management
Four Management Functions
Three Leadership Styles
Four Characteristics of Management Styles
Characteristics of Decision Styles
Six Steps in the Decision Process
References
Management Functions
Leadership Style
Six Steps in the
Decision Process
Arden, Marianne Mc Dougal And,
“Management,”
BUSINESS CONSEPTS FOR ENGLISH
PRACTICE
Heinle And Heinle, 1993
Characteristic of
Management
What Is a Good
Manager?
Vetrano, Joni, Et Al, “Management,”
TAPESTRY: LET’S TALK BUSINESS
Heinle And Heinle, 1995
Corporate Culture
Dr. James D. Boulgarides of the
California State University
Follett
www.follett.com
Interview of SNHU
Campus Store Manager
Interviewer: Leslie Coughlin
Interviewee: Claire, Sophea, and Andrew