Transcript Change Management Process OVERVIEW

Change Management
Leading Change … The First of Seven Key Steps
Prepared by Dr. Leonard R. Hepp
All Rights Reserved
Change Management
“The hard stuff’s the easy stuff.
The soft stuff’s the hard stuff.
Total quality is 90% a people deal”
Tom Malone
President, Milliken Mills
1st Year Malcolm Baldrige
Award Winner
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Prepared by Dr. Leonard R. Hepp
All Rights Reserved
Change Management
“Q x A = E”
QUALITY PROCESS
(Technical Strategy)
x
ACCEPTANCE
=
(Cultural Strategy)
EFFECTIVENESS
(Overall Strategy)
The Challenge: Success With Speed
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Prepared by Dr. Leonard R. Hepp
All Rights Reserved
Change Management
How to Manage and Lead Change using the Tools and Techniques
Three Key Aspects To Consider
1) Increase understanding of the Change Management Model, tools
and techniques to drive Change
2) Understand and be able to effectively display the role and
competencies of a Change Coach/Team Leader and further
develop the skills of facilitating to lead Change
3) Understand how and why groups develop and work together
most effectively and what a Team Leader has to do to enhance
this to motivate Change
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Prepared by Dr. Leonard R. Hepp
All Rights Reserved
Change Management Process: A Model For Change
Leading Change
Creating A Shared Need
Shaping A Vision
Mobilizing Commitment
Current
State
Transition
State
Improved
State
Making Change Last
Monitoring Progress
Changing Systems & Structures
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Prepared by Dr. Leonard R. Hepp
All Rights Reserved
Change Process
Leading Change:
Having a champion who sponsors the change.
Creating A Shared Need:
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The reason to change, whether driven by threat or opportunity, is instilled within the
organization and widely shared through data, demonstration, demand or diagnosis.
The need for change must exceed its resistance.
Shaping A Vision:
The desired outcome of change is clear, legitimate, widely understood
and shared.
&
Mobilizing Commitment:
There is a strong commitment from key constituents to invest in the change, make it
work,and demand and receive management attention.
Making Change Last:
Once change is started, it endures, flourishes and learnings are transferred throughout
the organization.
Monitoring Progress:
Progress is real; benchmarks set and realized; indicators established to guarantee
accountability
Changing Systems and Structures:
Making sure that the management practices are used to
complement and reinforce change.
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Prepared by Dr. Leonard R. Hepp
All Rights Reserved
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Leading Change … A Model
This model illustrates the four, inter-related, elements of effective change
leadership.
The core is Master the Change Process (7 steps). In doing so we need to
demonstrate our commitment to the change
Managing Attention: the amount of time, energy and focus we dedicate to the
change adds up to the Attention.
Adopting Change Roles, sorting out change roles (Sponsors, Champions and Action
Team Leaders) and identifying missing elements of effective change leadership.
Demonstrate Personal Competence in the change - how you are putting it in place.
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Prepared by Dr. Leonard R. Hepp
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Leading Change… Mastering the Process
Manage
Attention
Adopt Change
Roles
Master Change
Processes
Demonstrate Personal
Competence
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Prepared by Dr. Leonard R. Hepp
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Leading Change…Assessment
To what extent do our change leaders:

Seek and support process innovations that improve productivity?

Clarify roles and responsibilities for accomplishing change?

Vigorously challenge the status quo?

Lead by example?

Pay attention to change? (focus + time + passion)

Demonstrate personal competencies across the seven
Change Management processes?
Genuine, committed leadership throughout the
entire change initiative is crucial to success
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Prepared by Dr. Leonard R. Hepp
All Rights Reserved
Change Management Process: A Model For Change
Leverage the other Six Steps as you “Lead Change”
Leading Change
Creating A Shared Need
Shaping A Vision
Mobilizing Commitment
Current
State
Transition
State
Improved
State
Making Change Last
Monitoring Progress
Changing Systems & Structures
10
Prepared by Dr. Leonard R. Hepp
All Rights Reserved