Transcript Perspectives 2004

Learning: Re-Imagined
Diebold Listens – Creating an Associate
Centered Learning Culture
Marsha Friedman
Diebold History of Innovation
Diebold History of Innovation
Diebold is...
• Global leader
• Self-service
• Security
• Services
Tom Swidarski, President & CEO
Associate Survey
Issue
Diebold
Norm
Have Skills to be Effective in Current Job
87%
87%
Good Fit in Current Job to Skills and Abilities
80%
73%
Development for Long Term Career
37%
50%
Career Development
•“ In industry there are two kinds of companies: ones that play chess
and ones that play checkers. The chess players shape their destiny
while the checkers plays have it inflicted upon them.”
John Roese, Former CTO Nortel Networks
From Directing to Conducting
Who “owns” career development?
Associate
Diebold
Manager
Steer YOUR Career Initiatives
• Re-launch Career Development Guide
• Expansion of eLearning
• Opened learning lab
• Fresh Ideas for Your Career Development
• Manager’s Toolkit
• Diebold University
• Employee Learning Week
Re-launch Career Development Guide
1. Planning my
Journey
2. Checking my
Compass
3. Charting a Course
4. My Ultimate
Destination
Expanded e-learning
Learning Lab
Educational Planning & Assistance
Earn a degree in
less time and for
less money.
Career Development Workshop
Ideal Job
Image
Portfolio
Resume &
Interview
Expand
your file
Research
& Network
What actions have you taken?
• Networked
• Created or
updated resume
• Signed up for
training
• Discussed career
goals with
manager
• Created personal
learning plan
• Took SkillSoft
course
Manager Toolkit
• Clear expectations of the
manager’s role
• Diebold’s career
development philosophy
• Conducting a career
development discussion
• Direction to Career
Development tools
Diebold University
• Week long celebration of Learning &
Development
• Demonstrate commitment
• Emphasize connection
2008 Theme
Reaching Your Potential
Making the connection
Learning Events – Instructor Led
• Mr. Excel:
• Miracles Made Easy
• Power Tips & Tricks
• Exceptional
Customer Service
• Presentation Skills
• Six Sigma & Lean
Tools
• Value Stream
Mapping
• Myers Briggs Type
Indicator (MBTI)
• Dealing with
Conflict
• Zodiak
Learning Events – on-line
• Cultural Perspectives
• How to use WebEx
• Change Leadership
• Outlook Tips & Tricks
• Creating Tests &
Assessments
• PEP It Up!
• Good to Great
• Productive Appraisals
• Team Certification
• Vendor Managed
Inventory
• How to Present using
WebEx
• Art of Engagement
Virtual Learning Expo
• Diebold University 101
• The 3 P’s of EAP
• Degrees of Perfection
• Certifiable
• Talk, Talk, Talk!
• Take This Job and…
This Company Reads
• Leading Bold Change
• Discussion guides
• Link to purchase
What’s in it for ME?
• Attend
• Participate
• Create
• Join
• Find
• Start
Expansion & Marketing
• Participate
• Support
• Read
• Discuss
• Create
• Distribute
Our Budget
Now a word from our sponsors…
Associate Survey
Issue
Issue
Diebold
Diebold
Norm
Norm
Have
HaveSkills
Skillstotobe
beEffective
EffectiveininCurrent
CurrentJob
Job
87%
87%
87%
87%
Good
GoodFit
FitininCurrent
CurrentJob
JobtotoSkills
Skillsand
andAbilities
Abilities
Development for Long Term Career
Development for Long Term Career
80%
80%
37%
49%
73%
73%
50%
50%
2009 Associate Development Initiatives
• Business book
recommendations
• ELW 2009
• Global expansion
• Skill Sessions
• New Learning
• On boarding
• Talent
Management
Diebold re-imagined
Our Values
• INTEGRITY We are open, honest and
responsible for following through on our
commitments.
• COLLABORATION We seek opportunities to
partner with customers, fellow associates and
suppliers.
• INNOVATION We nurture creative thinking
that adds value.
• KNOWLEDGE We encourage continuous
development of our skills and expertise to
better serve our customers.
“We value and encourage continuous
learning, recognizing that our collective
knowledge sharing makes us powerful.”
Sheila Rutt
Vice President & Chief Human Resource Officer
Questions?
Contact:
[email protected]
330-490-5113