Transcript Access and Choice: Helping You Get the Right Services, in

Access and Choice:
Helping You Get the Right Services, in the Right
Amount, at the Right Time
Consumer Education and
Support Statewide Call-In:
November 29, 2007
Welcome!
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Thank you to all who participated last month!
Thank you to all who have joined in for today’s
call!
Report on previous Statewide Consumer Calls
CEU’s for today’s call
No Call for December (Happy Holidays!)
Stay Tuned for 2008!
Objectives for Today’s Call
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Participants will have a basic understanding
of how the management of mental health
services will change
Participants will understand the purpose and
benefits of these changes
Participants will have an opportunity to ask
questions and offer suggestions regarding
these topics
Guidelines for Today’s Call
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All Speakers Will Use Person-First Language
All Acronyms Will Be Spelled Out and Defined
Diverse Experiences Will Be Heard and
Validated
Division of Mental Health: What is
Their Responsibility?
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State Mental Health Authority
Ensure access to those most in need of mental
health services
Ensure access to state-of-the-art mental health
services
Administrative Services
Organization (ASO): What is It?
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An organization contracted by the Division of Mental
Health (DMH)
Assist DMH in continuing movement toward
recovery/resiliency model
Adhere to Best Practices
Ensure the quality and appropriateness of DMH-funded
services
Support and improve the transition to fee-for-service
financing
Access and Choice
Administrative Services
Organization (ASO): What is It
NOT?
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It is NOT a Managed Care Company
It is NOT a provider of services
Administrative Services
Organization (ASO): Who Are
They?
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Value Options (VO) has been contracted by
DMH as our ASO
Value Options was chosen because:
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Committed to principles of recovery
Diverse client base – over 24 million consumers and
families (public clients in 11 states)
Founded in 1986
DMH + VO = Illinois Mental Health
Collaborative for Access and Choice
Illinois Mental Health Collaborative:
What Will They Do?
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Authorize services
Support fidelity to best practice models
Ensure treatment plans are focused on unique
consumer needs
Monitor and ensure the quality and intensity of services
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Right services
In the right amount
At the right time
Illinois Mental Health Collaborative:
What Areas Will Be Affected?
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Consumer
Quality
Clinical
Illinois Mental Health Collaborative:
What Should I Be Aware Of?
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Consumer
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Consumer/Family Handbook
Toll-Free Number
Website
Illinois Mental Health Collaborative:
What Should I Be Aware Of?
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Quality
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Grievance Process
Consumer Satisfaction/Needs Assessment
Illinois Mental Health Collaborative:
What Should I Be Aware Of?
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Clinical
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“The Expectation is Recovery”
Mental Health Services Manual
Recovery Orientation from beginning to end
Illinois Mental Health Collaborative:
What Are the Benefits to Me?
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Commitment to a “soft landing” will minimize
disruption for consumers, families, and
providers
Information directly to consumers
Consumer involvement in treatment planning
Consumer voice in service planning
Consumer voice in quality of services
How Can I Get More Information?
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You are welcome to attend one of the upcoming
orientation sessions:
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Tuesday, December 11, 2007; 9am - 1pm
Chicago
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Wednesday, December 12, 2007; 9am - 1pm
Springfield
Thursday, December 13, 2007; 9am - 1pm
Carterville
Guidelines for Q & A
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All Speakers Will Use Person-First Language
All Acronyms Will Be Spelled Out and Defined
Diverse Experiences Will Be Heard and
Validated
Limit to One Question per Person, then Pass to
the Next Person
Saying “Thank You” Indicates You Are Finished
With Your Question
Thank You!
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Written Questions Can Be Sent To:
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[email protected]
(fax: 309-693-5101)
[email protected]
(fax: 217-785-3066)