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Group Work
Session 2
Theory and practice
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Group Work Session 2:
• Self-assessment
• Group work – the theory and roles
• Group work in practice:
Assessment criteria
Non-participation
Giving and receiving feedback
• Group work – case study
Self analysis
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What do you do well?
1. ………….
2. ………….
3. …………..
•
What would you like to improve?
1. …………..
2. …………..
3. ………….
Theoretical perspectives
Belbin team:
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Innovator
Investigator
Chairperson
Shaper
Evaluator
Team Worker
Organiser
Completer/Finisher
From Gibbs, G. (1994) Learning in Teams, A Student Guide, Oxford Centre for Staff Development.
Theoretical perspectives
Tuckman’s Group working roles:
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Forming
Storming
Norming
Performing
Mourning
Tuckman, B W, ‘Developmental Sequence in small groups’ Psychological
Bulletin (1965),Vol 63 No 6 pp 384-99
Assessed group work
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Group presentations – assessment criteria?
Report – style, structure, content?
Reflective journal
Details of meetings
Description of organisation - including each members contribution
Reflection on effectiveness of team
Reflection on problems encountered and how things could have been
avoided
Link to video clips: Assessment example
Participation (non-participation)
Barriers to participation
Overcoming barriers
1.
2.
3.
4.
5.
6.
1. Respect other views and
opinions
2. Address people by name
3. Listen
4. Observe and check body
language
5. Contribute yourself
6. Bring in others
7. Don’t let key people
dominate
8. Encourage ideas (no idea is
a bad idea)
Lack of confidence
Lack of knowledge
Shyness
Fear of ridicule
Cultural differences
Lack of understanding or
knowledge
7. Boredom
8. Lack of motivation
9. Poor perception of own
role/roles of others
Giving and Receiving Feedback
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Why give feedback?
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Skills of giving feedback
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Problems receiving feedback
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Conflict resolution – acknowledge your own feelings
Link to video clips:
Giving feedback example
Principle
Reason
Be descriptive rather than evaluative
State what you see – prevents receiver being
defensive
Be specific rather than general
A concrete example is easier to deal with
Be honest but sensitive
Always think of the needs of the receiver
Be constructive
Talk about things the receiver can change
Let receiver elicit criticism
Ask what they would like feedback on
Be timely
Think about the best time to give it
Be clear
Check understanding
Group work: case study – job interview question
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At Shell our employees have to work together in teams. We have a mix of employees
who sometimes have different ideas about how to proceed. The ability to draw on these
differences, influence others and then move forward with a common purpose is critical.
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Please describe a challenging occasion, which required your persuasive skills and your
ability to organise a team of people in order to reach a successful resolution.
General tips:
Show how you have changed a range of people’s minds.
Demonstrate the following 4 key elements – persuasion, communication, leadership and
respect for others
Show the ability to plan and organise
Show the ability to build constructive working relationships
Demonstrate your ability to seek and value diverse input
Discussion and summary
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Why is group work so
important?
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What are you going to do to
become a more effective
group member?