Transcript Workplace Management - Indiana University of Pennsylvania

Workplace Management
Unit Two
What is Management?
The science of getting things done through
other people.
Management Roles:
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Designer of programs
Administrator of programs
Auditor of programs
Evaluator of programs
Keys to Management Performance
• Management must create the environment
to motivate workers
• Selection of the right: person, job and
environment
• Behavior and interpersonal
skills essential
Human Behavior and Safety
“The Troubled Employee”
– an employee whose personal problems
interfere significantly with job performance.
How does the troubled employee effect the
organization?
Human Behavior and Safety
Psychological Factors that influence Safe
Behaviors:
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Individual Differences
Motivation
Frustration and Conflict
Employee Attitudes
Human Behavior and Safety
Stress in Workplace !!!!
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Examples?
Who creates them?
Effects on safe behaviors?
Coping with stress?
Human Behavior and Safety
Safety Techniques to Address Human
Behavior:
– educating employees in proper safety
methods
– observe/discuss and measure safe behaviors
as the occur
– reinforcing safe behavior
Human Behavior: Creating Change
• A company with a strong safety culture typically
experiences few at-risk behaviors, consequently they
also experience low accident rates, low turn-over, low
absenteeism, and high productivity.
• Top management support of a safety culture often results
in acquiring a safety director, providing resources for
accident investigations, and safety training.
Human Behavior: Creating Change
• Ultimately, safety becomes everyone's
responsibility, not just the safety director's.
• Management and employees are committed
and involved in preventing losses.
Safety Leadership
What makes people want to follow a
leader?
Why do people reluctantly comply
with one leader and passionately
follow another to the ends of the
earth?
6 C’s of Leadership
• Character
• Charisma
• Commitment
• Communication
• Competence
• Courage
Character
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Who are you when no one’s looking?
How you deal with crisis reveals much.
Two paths: Character or Compromise
Action is the real indicator of Character
Real character is being bigger on the
inside
Charisma
• The ability to draw people to you
• It CAN be developed:
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Love life
Put a “10 on everyone’s forehead
Give people hope
Share yourself
Practice “other-mindedness”
Commitment
• Scares some people
• Means something different to
individuals
• Starts in the heart
• Tested by action
• Opens the door to achievement
Communication
• Absolutely essential
• Much of life’s successes depend
upon it
• Simplify the message
• See the person
• Show the truth
• Seek a response
Competence
• You don’t have to be Michael Jordan
or Bill Gates to excel in this area
• Show up consistently
• Keep improving
• Follow through with excellence
• Accomplish more than expected
• Inspire others
Courage
• A leadership position doesn’t give a
person courage, but courage can
give them a leadership position
• Begins with an inward battle
• Making things right, not just
smoothing them over
• Inspires commitment from followers
• Your life expands in proportion to
your courage
What do the letters
L-E-A-D-E-R mean?
6 important things that all
leaders do:
Listen and Learn from others
Energize the organization
Act for the benefit of everyone
Develop themselves and others
Empower others to lead
Recognize achievement
Listen and Learn from others
• Adopt the 2/1 rule
• Listen to what is NOT being said
• Let others speak first
• Encourage people to dump on you
• Learn from failures
• Promote a “culture of learning”
• Listen to yourself
Energize the organization
• Share successes
• Encourage people to meet and
mingle
• Develop a plan that does away with
“isolationism”
• Plan timely development sessions to
recharge your members
• Use humor liberally
Act for the benefit of
everyone
• Just do it!
• Set the example: Walk the talk
• Be willing to make the tough
decisions
• Go on a problem hunt
• Remember “The Hard Right”
• Be a champion
Develop themselves and
others
• Think!
• Know thyself
• Be driven by vision, but willing to nurture
the ideas and talents of others
• Demonstrate a willingness to teach others
• Be honest
• Tell others what you expect
Empower others to lead
• Ask others to “drive for a while”
• Foster and encourage cooperation
• Learn to manage a diverse team
• Learn to let go
• Delegate responsibility . . . &
authority
• Anticipate problems and head them
off before they occur
• Focus on results
Recognize achievement
• Good ideas and good people need to be
noticed
• Remember that recognition is critical to
self-esteem
• Be sensitive to those who don’t like a fuss
• Make a big deal of achieving goals
• Remember that people marry people, not
organizations
Introduction
• Research indicates several benefits to
companies who establish effective worker
safety and health programs:
– Reduction in the extent and severity of work-related injuries
and illnesses
– Improved employee morale
– Higher productivity
– Lower workers’ compensation costs
Introduction
• An effective safety and health program makes all the
difference in preventing injuries and illnesses in the
workplace. The result is lower accident-related costs.
• Other benefits include:
 Reduced absenteeism,
 Lower turnover,
 Higher productivity, and
 Improved employee morale.
• And it's the right thing to do.
Integrated Approach to
Health and Safety Programs
• The best Safety and Health Programs involve
every level of the organization, instilling a
safety culture that reduces accidents for
workers and improves the bottom line for
managers.
• To be most effective, safety and health must
be balanced with, and incorporated into, the
other core business processes.
Major Elements
• Keys to an effective program:
– Management commitment and
employee involvement
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– Worksite analysis
– Hazard prevention and control
– Safety and health training
Management Commitment
• Safety and health policy statement
• Clear program goals and objectives
• Visible involvement in program from top
management
• Leadership
Management Commitment
• Assignment of safety and health
responsibilities
• Clear communication of program goals
Management Commitment
• Provides adequate authority to responsible
personnel
• Holds managers, supervisors and employees
accountable for meeting their responsibilities
Employee Involvement
• Active role for employees:
– Workplace inspections
– Hazard analysis
– Development of safe work
rules
– Training of coworkers & new
hires
Worksite Analysis
• Hazard Identification:
– Facilities
– Processes
– Materials
– Equipment
• Use professionals that
understand the processes
involved
Worksite Analysis
• Perform job hazard analysis
– Break tasks down into elements
– Identify the hazards in each element
– Identify control measures and safe work
rules for each element
Worksite Analysis
• Identify existing hazards
• Anticipate hazards where procedures or
operations change
Worksite Analysis
• Provide for regular site safety and
health inspections
• Method for reporting and correcting
hazards:
– Communication of hazards
– Method for correcting reported hazards
– Prioritize
– Timeliness
– Without fear of reprisal
Worksite Analysis
• Effective system for:
– Accident Investigations
– Near Misses
• Identify root causes
• Contributing factors
• Methods for prevention of reoccurrence
Worksite Analysis
• Analyze injury and illness trends over
time:
– Identify injury type patterns
– Identify injury task patterns
– Analyze by department
• Identify common causes and prevent
reoccurrence
Hazard Prevention and Control
• Determination made that hazard exists
• Where feasible eliminate by job or task
design/redesign
• Elimination not feasible, control hazards
– Engineering controls
– Administrative controls
– Personal protective equipment (PPE)
Hazard Prevention and Control
• System for timely correction or control
of hazards
• Safe work procedures:
– Developed from worksite analysis/SOPs
– Training
– Correction of unsafe performance
– Positive reinforcement
– Enforcement
Hazard Prevention and Control
• Provide for facility and equipment
maintenance
• Plan and prepare for emergencies:
– Training and drills
• Medical Program
– First aid
– Physician and emergency care
Safety and Health Training
• Effective new employee orientation:
– Employee safety and health responsibilities
– Protective measures
– Proper procedures for machine operation
– Understand all safeguards
– Exits and emergency procedures
Safety and Health Training
• Cover all required employee training
• Documentation where required
• Reinforcing employee training:
– Continual feedback
– Refresher training as needed