National Shopping Service Network
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Transcript National Shopping Service Network
Overview
1. How is mystery shopping valuable to me?
2. How to use the data.
3. Levels of service:
-Online
-Email
-Traditional
-Tailor Made
4. Reporting.
5. E-Comment cards.
6. On-line surveys/Focus groups.
How Is Mystery Shopping Valuable To My Company
With mystery shopping, the benefits will continue to
accrue long after the program has begun.
It is less expensive to keep existing customers
than to get new ones.
With mystery shopping, you will receive an
unbiased appraisal of your companies strengths
and weaknesses as seen through the eyes of a
typical customer.
By using NSSN, you incur no payroll, FICA or
liability insurance costs as well as no on-site
audit expenses.
How To Use The Data
Support Documentation for Employee Integrity
Issues (Awards, Hiring, Training, Promotions,
Discipline)
Resource Allocation
Incentive Programs
Improving Customer Service
Quality Control
Levels of Service
Online
Ideal for geographically disbursed companies
Reports are filed online
Clients can access information 24/7
Integrated analysis available for high volume
comparisons
Scored reports available
Levels of Service
Email
Ideal for companies with moderate
requirements
Reports attached to email
Scored reports available
Forms can be formatted using MS
Word, Text or PDF
Levels of Service
Traditional
Ideal for companies located near the
Denver Metropolitan area
Shoppers contacted for assignments via
mail or fax
Reports are hand-written by shoppers
Clients receive reports via fax or mail
All clients will have their own personal
coordinator
Levels of Service
Tailor Made
NSSN will design a program specifically
targeted to produce benefits in the areas
you need most
You may use your own form online
Your information is available in a variety
of forms
Your program may evolve and change as
your company’s mystery shopping needs
change
Reporting
NSSN offers a variety of standard reports and can also
use your existing reports to track and analyze data
Weekly, Monthly, Quarterly, Annually
Receive your reports online, in email
attachments, fax or postal mail
Your reports may evolve and change as
your data requirements change
E-Comment
Program
Customers see the logo and web address displayed
prominently in your store
After the visit the customer logs on to the web address
and files a short report
You are able to view the data securely online, or may
have the data mailed to you
Simple and very inexpensive
Online Surveys/Focus Groups
NSSN has 150,000 + Internet savvy shoppers
registered in our private online database
NSSN is able to filter our shopper database to create
a survey based on your target audience. (age, gender,
location, income level, children, etc…)
Focus groups are facilitated using inter-active web
and teleconference technology
Contact Information
Because each company has their own individual
needs, we encourage potential clients to contact us so
we can provide a proposal and discuss a program that
fits your needs.
Click now to
contact us