Transcript National Shopping Service Network

Overview
1. How is mystery shopping valuable to me?
2. How to use the data.
3. Levels of service:
-Online
-Email
-Traditional
-Tailor Made
4. Reporting.
5. E-Comment cards.
6. On-line surveys/Focus groups.
How Is Mystery Shopping Valuable To My Company
With mystery shopping, the benefits will continue to
accrue long after the program has begun.

It is less expensive to keep existing customers
than to get new ones.

With mystery shopping, you will receive an
unbiased appraisal of your companies strengths
and weaknesses as seen through the eyes of a
typical customer.

By using NSSN, you incur no payroll, FICA or
liability insurance costs as well as no on-site
audit expenses.
How To Use The Data





Support Documentation for Employee Integrity
Issues (Awards, Hiring, Training, Promotions,
Discipline)
Resource Allocation
Incentive Programs
Improving Customer Service
Quality Control
Levels of Service
Online





Ideal for geographically disbursed companies
Reports are filed online
Clients can access information 24/7
Integrated analysis available for high volume
comparisons
Scored reports available
Levels of Service
Email

Ideal for companies with moderate
requirements

Reports attached to email

Scored reports available

Forms can be formatted using MS
Word, Text or PDF
Levels of Service
Traditional





Ideal for companies located near the
Denver Metropolitan area
Shoppers contacted for assignments via
mail or fax
Reports are hand-written by shoppers
Clients receive reports via fax or mail
All clients will have their own personal
coordinator
Levels of Service
Tailor Made




NSSN will design a program specifically
targeted to produce benefits in the areas
you need most
You may use your own form online
Your information is available in a variety
of forms
Your program may evolve and change as
your company’s mystery shopping needs
change
Reporting
NSSN offers a variety of standard reports and can also
use your existing reports to track and analyze data



Weekly, Monthly, Quarterly, Annually
Receive your reports online, in email
attachments, fax or postal mail
Your reports may evolve and change as
your data requirements change
E-Comment




Program
Customers see the logo and web address displayed
prominently in your store
After the visit the customer logs on to the web address
and files a short report
You are able to view the data securely online, or may
have the data mailed to you
Simple and very inexpensive
Online Surveys/Focus Groups
NSSN has 150,000 + Internet savvy shoppers
registered in our private online database


NSSN is able to filter our shopper database to create
a survey based on your target audience. (age, gender,
location, income level, children, etc…)
Focus groups are facilitated using inter-active web
and teleconference technology
Contact Information
Because each company has their own individual
needs, we encourage potential clients to contact us so
we can provide a proposal and discuss a program that
fits your needs.
Click now to
contact us