Transcript CLASS - Indiana Institute on Disability and Community at

Indiana Corporate Development
Webinar Series 2
Course 1: Introduction
Overview of Today
• 1. Introduce Webinar Series
• 2. Working with Pitney Bowes
• 3. Working with Walgreens Update
Corp Dev’t Series 1 - Review
•
•
•
•
•
Corporate Development Foundation & Philosophy
State-of-the Art Job/Business Development:
Social Communication Supports in the Workplace
Being An Effective “Single Point of Contact”
Collaborating with Specific Industries (Industry type
rotates)
• Working with Specific Companies (Company rotates)
• Job Development/Placement in a Down Economy
• Social Enterprise/Creating Your Own Business
CD Webinar Series 2
1. July 14: Introduction & Pitney Bowes
2. July 21: Working with Lowes
3. July 28: Working with CVS
4. August 4: Single Point of Contact System
5. August 11: Provider Networks & Corporate
Development 2
6. August 18: Indiana Career Connect
7. August 25: Candidate Selection
8. September 1: DOL/ Affirmative Action Planning
9. September 8: Ticket to Work Update
Pitney Bowes
• PBMS is part of Pitney Bowes, Inc., a
strong company with an 80+year history in
mailing that expanded into all aspects of
document management. PBMS provides
business services to various companies
and organizations by focusing on solutions
through technology, processes and
people.
PB Biz Services
• In short, PBMS handles the administrative
responsibilities of a business - managing a
company's mail and distribution center,
running a copy center, and more. PBMS
also offers other business solutions,
including high-volume print and production
mail, records management, desktop
publishing, electronic documents, and
business recovery services
Accommodation History
• Pitney Bowes does have a history of
working with people who have disabilities
as evidenced by their Applicant With
Disabilities section on the career
component of their website. Expertise &
experience with people who have
disabilities varies from location to location
CSA - Key Responsibilities
•
•
· Run mailing, copy or fax equipment
· Pick-up and deliver mail, parcels, and copy jobs
· Lift large bundles of mail, overnight packages and shipments
· Handle time-sensitive material
· Maintain copier equipment
· Provide courier & messenger services
· Perform duties and special requests as assigned by management
· Balance workload; provide guidance and direction to team; serve as focal point for
communication with customer and company personnel
· Ensure operating and quality standards are met based on service objectives
· Maintain accuracy of required reports, logs and measurements
· Ensure the highest levels of customer care
· Ensure adherence to business guidelines, safety & security procedures
· Responsible for all aspects of equipment; make appropriate equipment
recommendations
· Provide constructive feedback and recognition to team
· Support financial results by minimizing site waste and rework
CSA - Qualifications
•
•
•
•
•
•
•
•
•
•
•
•
•
High school diploma or equivalent (GED) preferred but not required
Minimum of six months customer service related experience preferred
Minimum of six months related experience preferred
Keyboarding and windows environment PC skills preferred
Excellent communication skills both verbal and written
Ability to effectively work individually or in a team environment
Competency in performing multiple functional tasks
Ability to meet employer's attendance policy
Lifting up to 55 pounds with or without accommodation
Standing for long periods of time
Significant walking
Willingness to submit to a pre-employment drug screening and criminal background
check
Current Openings
• Machine Operator -99078- 7-2-10
• Platform Sales Specialist-(CCM)-95757- 7-2-10
• Customer Service Associate –on-call-98432 -6-25-10
• Customer Service Associate- 96582- 6-21-10
• Customer Service Associate- on-call-98273 -6-8-10
• Senior Area Sales Executive-98236-6-8-10
Process to Apply
• Consumer applies online at www.pb.com
or [email protected]
• E-mail the candidates name to Points of
contact: Sharon Porter,
[email protected] or Shirley
Olwine, [email protected].
Additional Info
• At least 18 years of age
• Able to pass drug screening and criminal
background
• Able to perform multistep tasks
• Able to read and process information
• Able to work overtime, if necessary
Walgreens Store Positions
Service Clerk
As a Service Clerk, you provide friendly,
courteous and efficient service to Walgreens
customers. In addition, Service Clerks are
responsible for:
Entering sales on the cash register and
customer service Merchandising, store inventory
and product ordering Maintaining store signage
and displays
Store Positions
One-Hour Photo Specialist
Customers turn to Photo Specialists for accurate and
complete film, camera and photo finishing service and
information. In addition, Photo Specialists are
responsible for:
Operation of one-hour photo lab equipment Entering
sales on the cash register and customer service
Constructing and maintaining camera department
displays
Photo Specialists must be at least 18 years old.
Store Positions
Beauty Advisor
Beauty Advisors provide customers with cosmetic
service and information and are eligible to earn extra
income incentives for selling designated merchandise. In
addition, Beauty Advisors are responsible for:
Maintaining your department's records, inventories and
appearance Entering sales on the cash register and
customer service Constructing and maintaining
promotional, seasonal and sale merchandise displays
Store Positions
Pharmacy Technician
As a Pharmacy Technician, you will work under the
supervision of a pharmacist to deliver quality patient care
and excellent customer service. As allowed by law, your
duties may include:
Assisting pharmacists in filling prescriptions Using our
Intercom Plus computer system to process prescriptions
and assist patients Handling phone inquiries Entering
patient purchases on pharmacy cash registers
Apply Online
• All positions are posted on-line at
www.walgreens.jobs
• From there, you can select hourly,
pharmacy, and management depending
on your interest.
• Applicants can complete the on-line
application from home, a library, or a
store.
Apply at the Store
Apply at your nearest Walgreens store:
Each Walgreens store is equipped with a
terminal that allows other local Walgreens
Store Managers the opportunity to view
your application and consider you for all
current job openings in your area.
Tips for Agencies
• Developing an effective relationship with your
local Walgreens Store Manager:
• Contact your local store manager to schedule a
time to discuss the area’s hiring needs and
hiring process. Each of our Walgreens stores
serve as an independent hiring center and each
store manager is responsible for hiring his/her
own staff. Be sure to detail the services your
agency provides.
Tips (cont)
• Our ideal candidates are customer
focused, enjoy going the extra mile to
provide a superior customer experience,
take pride in their work and place a high
value on the appearance of the store.
Knowing what we look for in a potential
employee will give you better insight to
help your clients and help us fill our hiring
needs.
Tips (cont)
• Learn as much as you can about our store
positions. In addition to familiarizing yourself with
company recruitment brochures and job
descriptions, you may find it helpful to observe
current employees performing their job duties.
Your store manager can arrange this for you.
The more you know about our positions, the
better you will be able to make quality matches
with candidates.
Store Benefits from Recruiting
in Disability Community
•
•
•
•
•
•
•
Reduced Turnover
Reduced Recruiting Costs
Training & Screening Savings
Increased Brand Loyalty
Diversity Impact
Clear Community Message
Available Incentives