Transcript Document

Opening Session
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Welcome To Fusion ‘08!
Last year was record breaking!
This year:
Dominate in ‘08!
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Conference Overview
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Conference Objectives
Conference Logistics/Layout
Conference Outline
Last Year at Pace
Pace Management Team
Business Direction
User Forum
Steering Committee
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Conference Objectives
1. Gain direct customer feedback
2. Build the Community
3. Inform the Users
4. Explore the Product
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Conference Logistics
If you need help or have questions …
• Pace employees – 40+ are here to help
• Registration desk – For the duration of Fusion
• Events
– Monday – Reception on deck
– Wednesday – Golf / Cabana Club
• Transportation
– To Golf
– To Airport Friday
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Conference Area Layout
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Conference Outline
• Session Description
• General Sessions
– Colors for area of concentration
– ‘B’eginner vs ‘A’dvanced
– Overview / Basics / Advanced
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Workshops
One-on-One Sessions
Events
Agenda Overview
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Session Descriptions
Session Descriptions
Accounting Add-On Modules Overview – This session gives you a basic overview of the various optional Accounting modules in
ePace. Learn how the Accounts Payable, Payroll, General Ledger, and Bank Account Reconciliation modules interact with the core
ePace system, and how you can benefit from these add-on modules at your shop.
Accounting Basics – In this session, you will learn basic functions of the ePace Accounting modules that are included in the core
ePace system, such as Job Billing and Accounts Receivable. You will also learn how these modules interact with each other and
with other areas of the ePace system.
Accounting Tips & Tricks – This session is for advanced accounting users and administrators who want to learn more than just the
basics of the ePace Accounting modules. In this session, you will learn tips and tricks from our accounting experts, and you can
share Accounting module hints and shortcuts with your industry peers.
Admin Console – Learn how to set up the Admin Console and enable/disable customizations in this session for advanced users.
This session will also teach you how to use the Admin Console to view object model diagrams, download key drivers, and add
printers to ePace.
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Last Year at Pace
The Technology
Last Year: Rackable appliances, Debian/Sarge, PostgresSQL 7,
Version 14, Version 15, Version 16
Now: Dell appliances, (2) models – Tower and Power,
Debian/Etch, PostgresSQL 8, Version 17, Version 18
The Market
Last Year: USA & Canada
Now: Bermuda & Belarus, Russia
The Company
Last Year: 400% Growth (2003-2007). 12 to 55 Employees
Now: 50% Growth 2006-2007, 81 Employees
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Senior Management
Jay Farr / CEO
President
Scott King /
VP
Sales &
Marketing
Gary Foster /
CTO
Technology
Jim McCarthy / EVP
Business Development &
Alliances
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Our Company, Our People
Account
Management
Creative
Accounting
Quality
Assurance
Software
Development
Product
Development
Implementation
&
Pro Services
Customers
System
Administration
Tier 2
Support
Sales &
Marketing
Customer
Hotline
Documentation
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Departments
Account Management /
Implementations
Professional Services
• Lori Simmons
• Jeff Carstarphen
– New customer
implementations
– Ongoing customer
relationships
– System upgrades and
training
– User Group
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– Customization Requests
– Special development projects
– System Audits
Departments
Accounting / Administration System Administration
• Julie Burke
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Corporate financial
Human Resources
Credit / Collections
Travel / Expense Control
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• Richard Mai
– Set up and administer
internal technology
– Set up and provide technical
support for appliances and
customer hardware
Departments
Documentation / Training
Creative / UNP
• Melissa Carstarphen
• Melissa Carstarphen
– ePace documentation
– Training and support tools
– Internal and external
corporate communications
– Internal Staff Training
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Web Site
Marketing Materials
Training Materials
University of Pace
Departments
Product Development
Software Development
• Jay Farr - CEO
• Gary Foster - CTO
– Product Vision
– Software features and
capabilities
– Software release planning
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– Software design and
development
– Developer Management
Departments
Customer Hotline
Tier 2 Support & QA
• Jeff Leahy
• Jeff Leahy
– Tier 1 support
– Basic phone and email
issue management
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– Advanced issue resolution
– Quality assurance testing
and system verification
Departments
Sales & Marketing
Marketing Representatives
• Scott King, VP
• Tom Dodge
– Outside sales team
oversight
– Marketing campaigns
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– Inside sales team oversight
– Market investigation and
prospecting
User Forum Objectives
• Directed feedback to Pace on product and
services
• Facilitate customer-to-customer
communications
• Place to post and review comments on specific
areas
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Steering Committee Objectives
• Ensure user group objectives are being met
• Identify and oversee user group initiatives
• Serve as a conduit for user community to Pace
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Steering Committee Members
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John Rawlins - Tathwell Printing [email protected]
President
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Vincent Sita - Rex Three [email protected]
Vice President
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John Carlin - Complete Printing [email protected]
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Stephen Elliott - Dupli Envelope & Graphics [email protected]
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Ron Torney – Today’s Graphics [email protected]
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Joe Gunther - Newkirk Products [email protected]
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Bob Barrett - Univ. of Missouri [email protected]
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Lori Simmons – Pace Systems Group [email protected]
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Business Direction
Key Drivers
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Improve Customer Satisfaction
Single Source Provider
JDF Initiatives
Market Growth
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Improve Customer Satisfaction
• Enhanced product capabilities
• Faster response times
• Improve upgrade processes
• More complete documentation
• Self-service training and support tools
• Internal resource training and development
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Single Source Provider
• Nurture industry partnerships
• Solution-oriented perspective
• Provide partner products
• Appliance maintenance
• Professional services
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JDF Initiatives
• Take a leading position in JDF
• Partnerships with CIP4 members
• Participate in CIP4 Inter-Ops
• Full member CIP4
• JDF Expert Training
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Market Growth
• Market leading products
• Strong industry partnerships
• Strong user community
• Trade Shows / Sponsorships / Associations
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“If you are standing still,
… you’re losing ground”
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Keynote Speaker:
Dennis Mason
Mason Consulting Inc.
4020 Central Avenue
Western Springs, IL 60558 USA
Phone: 708-246-7786
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Summary
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All Presentation materials will be on Pace2020.com
Please provide feedback on each seminar
Learn something new
Meet someone new
Have Fun!
• Join us from 6:30 – 8:30 on the deck for refreshments
and meet with our staff and other customers.
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