Exam Next Week

● ● Study now WebStudy quiz due class after exam 1-1 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved.

Management

1-2

Improving Performance through Empowerment, Teamwork, and Communication

Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved.

Empowering Employees

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Linking Rewards to Company Performance

– Reward employees for contributing desirable ideas and actions – Make sure employees understand how their individual actions affect profits 

Employee Stock Ownership Plans



Stock Options

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● Employee Stock Ownership Plans and Stock Options 1-4 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved.

Team Characteristics

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Team Size

– Can range from 2 to 150 people – Research indicates maximum results with about 6-7 people 1-5 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved.

Team Characteristics

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Team Roles

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Task specialist role

—time and energy devoted to helping the team accomplish its specific goals –

Socioemotional role

—time and energy devoted to supporting the emotional needs of team members and to maintaining the team as a social unit –

Dual –

Performs both task specialist and socioemotional roles –

Non-participative

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● Stages of Team Development 1-7 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved.

How can you not like an ad that features rowing?!

1-8 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved.

Team Characteristics

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Styles of Conflict Resolution

– The Competing Style – The Avoiding Style – The Compromising Style – The Accommodating Style – The Collaborating Style 1-9 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved.

Communication

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Forms of Communication

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The Importance of Effective Communication

● Basic Forms of Communication –

Oral Communication



Listening

—skill of receiving a message and interpreting its intended meaning by grasping the facts and feelings it conveys.

– Cynical listening – Offensive listening – Polite listening – Active listening 1-12 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved.

Communication

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Internal communication

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Communication in Teams



Centralized

— team members exchange messages through a single person to solve problems or make decisions 

Decentralized

— members communicate freely with other team members and arrive at decisions together ●

External communication

– Advertising – Press releases 1-13 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved.

International Business Communication

● ● Can be a special challenge Appropriateness depends in part on an accurate translation that conveys the intended nuances of meaning ● ● Low-context cultures tend to rely on explicitly written and verbal messages High-context cultures – such as those of Japan, Latin American, and India – depend not only on the message itself, but also the conditions that surround it 1-14 Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved.

In Class

● Do communication exercise in pairs – one person describe the object to draw, the other draws it – do with one-way communication – no feedback – do another with two-way communication ● Discussion – how does communication effectiveness differ across cultures?

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