Transcript Facilitation - Joslin Diabetes Center

Facilitation
Carole’ Mensing
Joyce Lekarcyk
Joslin Diabetes Center Copyright © 2012. All rights reserved
Definition

Facilitation is not about how much you know,
it will be about how much participants learn

Facilitator is someone who helps a group of people understand their
common objectives and assists them to plan to achieve them without
taking a particular position in the discussion. Some facilitator tools will
try to assist the group in achieving a consensus on any disagreements
that preexist or emerge in the meeting so that it has a strong basis for
future action.
Joslin Diabetes Center Copyright © 2012. All rights reserved
Roles
Leader
 Lecturer
 Problem-solving
Facilitator
 Conversation
 Group discussion
Joslin Diabetes Center Copyright © 2012. All rights reserved
Facilitation Tips
1.
2.
3.
4.
Active listening
Focusing the group
Maintaining energy and
enthusiasm
Asking probing
questions(what, why
when)
5. Encouraging participation
6. Shifting control away from
dominant participants
7. Your silence is golden
Evaluation of your success:
Participants come to their own
conclusion
Joslin Diabetes Center Copyright © 2012. All rights reserved
Group Ground Rules

Start and End on Time

Everyone Actively Participates

Confidentiality Maintained


Listen First for All the Information
…then Ask
Right to Pass

Leadership Respected --------Others ?
Joslin Diabetes Center Copyright © 2012. All rights reserved
Tips- Tool Box
Individual:
 Continuums
0________ 5_________10
Group:
 The Suggestion Circle/ the WHIP
 Non verbals
 Parking Lot
 Other…
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Other tools in the tool box…

Circle of influence ** / circle Concern
**
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Guess Who Is Coming to Your
Class Today?

How will you be prepared?
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Bashful Betty
Bashful Betty
Reasons
 Timid
 Indifferent
 Bored
Solutions
 Ask for opinions from some
one next to her
 Then ask if she agrees
 Complement
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Know it all Ken
Reasons
 Smart
 Confident
 Naturally talkative
Solutions
 Ask difficult questions
 When he stops ask if others
agree
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Wise Wally
Reasons
 Talker
 Ready to answer
 Keeps others from talking
Solutions
 Ask person to summarize
point
 Keep attention on topic
 Call by name, ask a
question
Joslin Diabetes Center Copyright © 2012. All rights reserved
Emotional Emmy
Reasons
 Fear
 Sorrow
 Relief of knowing
 Crying promotes healing
Solution
 Create a safe environment
 Take a break if group is
uncomfortable
 Refocus conversation
Joslin Diabetes Center Copyright © 2012. All rights reserved
Negative Neil-The Griper
Reasons
 Likes to complain
 Has a pet peeve
 Don’t take it personal
 May be the first time they can vent
Solutions
 Remain calm and
encourage them to share
their feelings
 Offer to discuss later
 Have group offer opinion
Joslin Diabetes Center Copyright © 2012. All rights reserved
Buzzing Bud
Reasons
 Likes to talk even while you
are talking
 Keeps others from talking
Solutions
 Thank him/she first
 Call on someone by name
 Suggests other s may have
information to share
 Ask for a short summary of
point of view
Joslin Diabetes Center Copyright © 2012. All rights reserved
Incorrect Ira
Reason
 Brings up ideas out of
content area
 Gives incorrect information
Solution
 State “I see your point”
 Ask question back on track
of topic area
 Ask others to answer
Joslin Diabetes Center Copyright © 2012. All rights reserved
Fighting Sam and Sandy
Reasons
 Personality conflicts
 Two members clash
 Group becomes divided
 Group becomes uncomfortable
Solution
 Identify agreement points
 Ask a direct question call by name
 Ask the person to set out
Joslin Diabetes Center Copyright © 2012. All rights reserved
Pig headed Patty
Reasons
 Obstinate-will not see another
side
 His/her way or no way
Solutions
 Ask others
 Accept group consensus for
now
 Talk while alone
Joslin Diabetes Center Copyright © 2012. All rights reserved
Communication Tips
Joslin Diabetes Center Copyright © 2012. All rights reserved
Building rapport
Listen more than
speak
• Listen and reflect
Give empathic
comments
‘I hate taking meds”
• “Taking a lot of meds is hard for
you”
“I hate having diabetes”
• “Living with diabetes can be
hard”
“The problems you have are---”
Normalize
• “Most people have trouble taking
meds”
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Assess
Knowledge/beliefs
Behaviors
Importance of
conviction (0-10)
• Confidence (0-10)
“What have you heard about
–”
• “What concerns you
about”?
“How often do you have
trouble”--?
• “What would help you in--?”
“How important is this
change-?”
• “How confident are you”
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Advise and inform
“Some
people in
your situations have
found”
Offer
Options
“What would you
consider trying”
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Agree on goals and methods
Specify
Implementation
intentions
“What are one or two
changes you can
make”
“How do you plan to
accomplish this goal?”
“What barriers may get
in your way?”
Joslin Diabetes Center Copyright © 2012. All rights reserved
Assist and Arrange
“Next time we speak you
can tell me how it is going”
Show interest in
their progress
“Remember to tell your
provider about this”
“Would you like some help
in this?”
Joslin Diabetes Center Copyright © 2012. All rights reserved
Building Rapport
Use inviting
questions
“What questions do
you have” --
Avoid yes/ no
questions
“What is one thing I
can help you with?”
Use open ended
questions
“Your questions about
medications is?”
Joslin Diabetes Center Copyright © 2012. All rights reserved