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Commercial
S E R V I C E S
restoration • reconstruction • technical services
Our Business Is Putting You Back In Business.
CATASTROPHE. DISASTER. EMERGENCY. CRITICAL, DAMAGE. HURRICANES. BLIZZARDS.
TORNADOES. LIGHTENING STRIKES. ICE STORMS. EXPLOSIONS. COLLISIONS.
INDUSTRIAL DISASTERS. HAZARDOUS MATERIALS. FUEL SPILLS. SEWER. FIRE.
WATER. SMOKE. WIND. VANDALISM. AUTHORITY. SAFETY. EVACUATION. LOSS. RISK.
RELOCATION. COMPENSATION. IMMUNIZATIONS. INTERRUPTION. DEPRECIATION.
RISK. DAMAGE ASSESTMENT. INSPECTION. INSURANCE. CLASSIFICATION. RESPONSIBILITY.
PRACTICE. PROCEEDURES. INVENTORY. MATERIALS. DOCUMENTATION. TECHNOLOGY. RECOVERY.
CAPABILITY. RESOURCES. INVENTORY. ANAYLISIS. CUSTOMER SERVICE. QUALITY. CONSTRUCTION.
RESTORATION. RECONSTRUCTION. RENOVATION. CATASTROPHE. DISASTER. EMERGENCY. CRITICAL.
DAMAGE. HURRICANES. BLIZZARDS. TORNADOES. LIGHTENING. STRIKES. ICE STORMS. EXPLOSIONS.
COLLISIONS. INDUSTRIAL DISASTERS. HAZARDOUS MATERIALS. FUEL SPILLS.
SEWER. FIRE. WATER. SMOKE. WIND. VANDALISM. AUTHORITY. SAFETY.
NATIONAL DISASTER
EVACUATION. LOSS. RISK. RELOCATION. COMPENSATION. IMMUNIZATIONS.
INTERRUPTION. DEPRECIATION. RISK. DAMAGE ASSESTMENT. INSPECTION.
Marketing & Business Development Summit
Business Mentors
April 21, 2010
TEAM
1.800.555.8006
w w w. i n s t a r s e r v i c e s . c o m
OUR MISSION
LEADER IN COMMERCIAL DISASTER RESTORATION
 To be the premier provider of disaster restoration, reconstruction, and multifamily renovation nationwide.
PREMIUM QUALITY - IMMEDIATE SERVICE
 Consistently deliver outstanding service and premium quality to every
customer through immediate response, highest in quality workmanship,
priority account management and world-class talent.
Commercial
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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OUR DIFFERENCE
SOLUTIONS
A full-service general contractor
providing a single-source solution:
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Emergency response
Restoration
Reconstruction
Technical Services
STRENGTH
Currently second largest disaster recovery
and reconstruction company in North America:
 18 offices…and growing.
 Forward deployed fully equipped 53’ rapid response trailers [RRT]
 Strategically positioned to serve client’s sites
Commercial
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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OUR HISTORY
Towerbrook
Private
Equity Firm
Acquires and
merges four
companies to
form
InStar Services
Group
ServiceMaster ServiceMaster
Purchases the Goes private
InStar Services • InStar to be the
large- loss
Group
BlackEagle
Partners
Acquires InStar
Mark Davis
Takes over as
President &
CEO
commercial arm
of ServiceMaster
in North America
Two
acquisitions
in Q1, more to
follow.
• Plan didn’t work franchisees would
not refer to InStar
FLORIDA
Founded,1972
MASSACHUSETTS
Founded,1979
Headquarters
moves to
Michigan
VIRGINIA
Founded,1982
TEXAS
Founded,1988
TEXAS
Founded, 2002
Commercial
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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WHY INSTAR?
PRIORITY
 Turn-key project management – just ONE phone call!
IMMEDIATE RESPONSE
 When you’re out of business it costs time, money, and even market share.
We will be there – ANYWHERE, ANY TIME!
 Full Service: Emergency Services to Complete Reconstruction
SOLID FINANCIALS
 Can finance most any size project
 Strong balance sheet
 Great financial partner (BlackEagle Partners)
Commercial
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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SERVICE CAPABILITIES
EMERGENCY
SERVICES
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Complete fire/water damage & restoration
Structure cleaning
Water extraction
Drying & dehumidification
Selective & full demolition
Technical Services: Electronics & machinery
Contents: Inventory, cleaning & storage
Document Recovery: Onsite/offsite
Freeze dry chamber
Emergency power & security
Air duct cleaning
Onsite/offsite Ozone Treatment
EVERYTHING OUR COMPETITORS DO.
Commercial
WE JUST DO IT BETTER.
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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SERVICES CAPABILITIES
RESTORATION
RECONSTRUCTION
RENOVATION
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Complete project management
Structural restoration
Project estimating
Capital improvements
Interior/exterior renovation
Qualified structural engineers at our disposal
THE INSTAR DIFFERENCE?
OUR PEOPLE.
Commercial
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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SERVICES CAPABILITIES
ENVIRONMENTAL
CONDITIONS
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Certified Mold Remediators
Asbestos Survey Required on Commercial Buildings
Certified in Asbestos Training
Strongest Environmental Compliance Plan (ECP) in
the industry
 Regional & National Environmental Health & Safety
Managers
THE CLEAR MARKET LEADER
IN ENVIRONMENTAL COMPLIANCE.
Commercial
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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OUR “SECRET SAUCE?”
EXTRAORDINARY PEOPLE FOR EXTRAORDINARY RESULTS.
 We’re constantly recruiting talent. We have 105 new employees in the past
13 months.
 Thorough pre-employment background check and drug screening.
 Well-trained and certified employees that comply with all OSHA standards.
 Employees receive regular re-certification training on safe workplace
procedures and hazardous material handling.
Commercial
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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MANAGEMENT TEAM
MARK DAVIS, CEO
 Founder of BELFOR USA − Proven track record
JIM GUILLAUMIN, CFO
JIM STANILIOUS, BUSINESS DEVELOPEMNET
 Marsh NYC for 13 years
JOHNNIE SMITH, MULTI-FAMILY
BERNARD POOLE, LARGE LOSS AND NY
 Top producer at BELFOR
 Founder of BPR
MAC PATTERSON, FOUNDER
JIM WILSON, FOUNDER
Commercial
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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WHEN
DISASTER
STRIKES
WILL BE THERE
FOR YOU
Commercial
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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THE P.R.E.P. ADVANTAGE
PRIORITY RESPONSE EMERGENCY
PROGRAM (P.R.E.P.)
 Prepares for and manages all phases of restoration,
reconstruction, repair and project management.
EXCLUSIVE PROGRAM
 For our Preferred Clients nationwide through a single
emergency response number: 1-800-555-8006.
CALL CENTER
 Ensures uninterrupted service for your business.
MAJOR CATASTROPHE OR SINGLE EVENT
 Our mitigation and large loss specialists mobilize
anywhere, any time!
Commercial
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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CASE STUDY #1
COBO
COBO HALL
Detroit, MI [January 2010]
Commercial
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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01|21|10
 North American International Auto Show
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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CASE STUDY #2
expect great things
TORNADO
Cordova, TN [August 2009]
Commercial
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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08|01|09
6:00AM
 Morning after tornado.
NATIONAL DISASTER TEAM
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08|01|09
10:30AM
 Store front wall being stabilized during exterior clean up.
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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08|02|09
8:00PM
 Second desiccant set up 25K CFM’s (east side
front right entry).
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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08|02|09
8:00PM
 Interior mitigation continuing (selective ceiling tile removal and desiccant
drying)
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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08|02|09
12:00PM
 6 new package units set.
 8 of 9 units operational.
NATIONAL DISASTER TEAM
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08|07|09
5:45AM
 Equipment removed.
 Exterior clean.
 Ready for soft reopen at 5:45 AM.
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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08|08|09
6:00AM
 Morning of Grand Reopening
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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CAPACITY & SCALE
 $100+ million company (non-storm year)
 No bank debt
 Strong financial partner (BlackEagle Partners)
 300 full-time employees
 Strong subcontractor base
 Strong branches across the U.S.
 Acquiring market leaders in Arizona and California in 2010
 Five (5) year acquisition plan
 Dedicated Large Loss team
Commercial
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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START YOUR
RECOVERY
PROCESS
WITH
OUR BUSINESS IS PUTTING
YOU BACK IN BUSINESS.
Commercial
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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THANK YOU!
Commercial
NATIONAL DISASTER TEAM
www. i n s t a r s e r v i c e s . c o m
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