Transcript GSA 2007 Operator's Forum - Gaming Standards Association

MAY 21, 2009 – LAS VEGAS
GSA UPDATE
www.gamingstandards.com
GTS 2009
PLATINUM MEMBERS
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GTS 2009
AGENDA
GSA UPDATE
• PART 1: General update
• PART 2: Features / Functionality of the standards
• PART 3: Gem’s and future concepts
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GTS 2009
AUSTRALASIA
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Macau
Singapore
Philippines
Taiwan
Australia
– Gaming Communication Technology Workshop
– More than 50 industry representatives
• 18 regulators, 7 manufacturers (24 delegates), 1 operator , 11 others
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GTS 2009
EDUCATION
• July 30, 2007: GSA training started
• To date 163 students from 44 companies of 11 countries received
training
• May 1, 2008: GSAU established
• Oct 15, 2008: First courses
– 130 students
– 31 companies
– 9 different countries
• GSAU setup training in 5 different countries
• On-site / Off-site training
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GTS 2009
EDUCATION
SCHEDULE
• On-Site training
• Off-Site training
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GTS 2009
CERTIFICATION
WHAT DOES IT MEAN?
The procedure by which a third party gives
written assurance that a product
conforms to specific requirements
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GTS 2009
REQUIREMENTS
CLARITY & DEFINITION
Proprietary Language
GSA Open Standard
Implementation details
5-10%
Implementation details
60-70%
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GTS 2009
CERTIFICATION
BENEFITS
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GTS 2009
CERTIFICATION
I AM CONFUSED
• Regulatory Certification
– Jurisdictional approval
– Ready to roll out on the floor and generate revenue
• Communication Certification
– Manufacturers - Q/A step
• Reduce after sales service/ debugging
• Optimize Resources > savings
– Regulator – Assurance
• Possible shorter approval cycle
• Optimize Resources > higher throughput
– Operator - Plug and Play
• Possibly get products faster through labs
• Optimize Resources > increase revenue
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GTS 2009
FEATURES AND FUNCTIONALITY OF THE STANDARDS
PART 2
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GTS 2009
GSA Protocols
CMS/SMS System
Gaming Floor
POS System
Floor Management
System
S2S
G2S
GDS
Accounting System
Hotel System
Game Download
System
Ticket System
BI System
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GDS Protocol
• GDS is used to communicate between a gaming machine and its
peripheral devices.
– coin acceptor, hopper, note acceptor, touch screen, printer, card reader.
• GDS is a fully compliant USB 2.0 interface for game peripherals
(Universal Serial Bus).
– 12 megabit minimum.
• HID (Human Interface Device) class devices.
– Manufacturer-specific drivers are not needed – plug ‘n play.
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GDS – Key Features
• Download software to peripherals.
– New software can be downloaded to GDS devices.
• Download templates to printers.
– Property-specific templates can be downloaded to printers.
• Player awareness.
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Through the card reader, machines can be aware of the player.
Player-specific information can be presented on the main screen.
Player-specific information can be included in printed materials.
The game play experience can be customized for the player.
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GDS – New Features
• 2D barcodes on tickets.
– Barcodes will take up less space and be easier to scan.
• Multi-color printing.
– More design options will be available to properties.
• Full UTF-16 support.
– Full support for international character sets will be available.
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G2S Protocol
• G2S is used for communications between an EGM and a host system.
• G2S does not require a specialized interface board in the EGM – the
EGM can be connected directly to the network.
• G2S allows communications to multiple independent host systems.
• G2S is designed for extensibility – the GSA, as well as manufacturers,
can add extensions to the protocol.
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G2S Connectivity
G2S
SMIB
SMIB
Other
EGM1
EGM2
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EGM3
Host3
Host2
Host1
G2S Extensibility
<g2s:g2sMessage
xmlns:g2s = "http://g2s.gamingstandards.com/schemas/g2s"
xmlns:abc = "http://aBetterCompany.com/schemas/g2s" >
<g2s:g2sBody
g2s:hostId = "1"
g2s:egmId = "GSA_12345"
g2s:dateTimeSent = "2009-04-06T10:44:01-05:00" >
<g2s:eventHandler
g2s:deviceId = "1"
g2s:dateTime = "2009-04-06T10:44:00-05:00"
g2s:commandId = "1"
g2s:sessionType = "G2S_request " >
<g2s:setEventHandlerState
g2s:enable = "true"
abc:pauseEvents = "true" />
</g2s:eventHandler>
</g2s:g2sBody>
</g2s:g2sMessage>
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G2S – Classes
• Physical Classes:
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Cabinet.
Coin Acceptor.
Hopper (Coin Dispenser).
Note Acceptor.
Note Dispenser.
Printer.
ID Reader.
• Configuration Classes:
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Device Configuration.
Communications Configuration.
Option Configuration.
Download (and upload).
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Application Classes:
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Game Play.
Handpay.
Progressive.
Bonus.
Player Tracking.
Ticket-In-Ticket-Out.
Wager Account Transfer (WAT).
Software Authentication (GAT).
Central Determination.
Media Display.
Subscription Classes:
– Meters.
– Events.
G2S – Key Features
• Each device is metered individually.
– Class-level (aggregate) meters are also available.
– Game play devices are metered be theme, paytable, and wager
denomination.
– Game play devices are also metered by wager category.
• Game play meters include true theoretical win.
• Games can be mapped to one or more progressive controllers.
– Contribution meters track wagers against each progressive.
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G2S – Key Features
• Machines can be mapped to one or more bonus controllers.
• Handpays can be keyed off to the credit meter, tickets, or wager
accounts – or, simply paid by hand.
– Handpays can be keyed off remotely by a host system.
• Player tracking can be performed by the machine.
– True theoretical win for the player can be calculated by the gaming
machine.
• Countdowns, points awards, and hot player notifications can be
managed by the gaming machine.
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G2S – New Features
• Employee Class.
– Meter movements can be tracked while an employee is present at a gaming
machine.
– Employees can report activities that took place while at the machine.
• Tournament Class.
– Tournaments can be based on a fixed duration or fixed number of games.
– Wagers can be deducted from the tournament meter.
– Buy-ins can be deducted from the credit meter – prizes can be paid to the
credit meter.
– Tournaments can be based on standard game play – wagers can be
deducted from the credit meter – win can be paid to the credit meter.
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S2S Protocol
• Used to communicate between gaming systems and/or non-gaming
systems.
• Extends G2S functionality to other entities.
– Tickets, wagering accounts, handpays, progressives, bonuses, etc.
• Supplements G2S functionality.
– End-of-day reporting, handpay disbursements, etc.
• Goes beyond G2S and the gaming machine.
– Property configuration, player registration, table games, etc.
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S2S – Classes
• G2S Extension Classes:
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Ticket-In-Ticket-Out.
Wagering Accounts.
Progressive.
Bonus.
Handpay.
Meters.
Events.
• Player Club Classes:
– Player Rating.
– Comp.
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Configuration Classes:
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Property Configuration.
Player Registration.
Client Registration.
Authorization.
Information Updates.
Table Game Classes:
– Open/Close.
– Fill/Credit.
– Marker.
S2S – New Features
• Player Offers.
– Track coupons and other offers made to players.
• In-Room Controls.
– Control lights, audio, signage, etc.
• Additional Property Information.
– Record partners and revenue sharing agreements.
• End-of-day Financials.
– Report audited end-of-day results for centralized reporting.
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GEMS AND FUTURE CONCEPTS
PART 3
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GTS 2009
Custom Ticketing
• Tickets are printed from a template stored on the printer
• In GDS a ticket template may be formatted into regions
• Regions contain the text that may be sent to the printer with each print
command
Example Template #1
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Custom Ticketing
• The resulting ticket being a custom ticket with the patron’s name on it.
• The Player’s name was sent in region 6 and was acquired from the
player’s loyalty card
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Custom Ticketing
• The advantage:
• Easier to detect suspicious patterns
(if cards are required)
• More security
– Eliminate stolen or copied tickets
– ID can be used for redeeming offline or
high value tickets
• If Mr Schlump cashes the ticket…
Pay the ticket
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Custom Ticketing
• If someone else cashes the ticket ….
Maybe you ask some more questions
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Custom Ticketing
• The advantage for Operators is enhanced customer experience
• Personalized tickets provide more player recognition
• GDS’ UTF-16 support can enable printing of the special non-ASCII
characters (eventually including all characters) providing a correct
representation of the player’s name in the player’s native language
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Guest Host
• A Guest Host is a computer placed on the gaming
network that has the ability to view all the
information coming from the gaming floor
• A guest can be configured to gather selected
information from the floor
– Security events – door open, game reset,
– Hot player events
– Machine data for real time processing
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Guest Host
Slot Floor
Casino Back
of House
Slot Floor System
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Config Server
Download
Vouchers
Guest
Guest Host
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Guest Host
• Provides the ability to look at the specific data you
are interested in
• Fully supported in the G2S protocol
• Requires EGMs to support multiple hosts
• Requires more bandwidth than single host support
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G2S Hot Player Feature
• G2S provides support for 5 levels of hot players
• Use a G2S Guest Host to get the information in
real time
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Hot Player Guest Host
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Hot Player Levels
• A hot player level indicates a rate of play over a
specified time.
• These factors are configurable in the protocol.
– Each level is independently configurable
– Levels for carded play are independent from non-carded
play
• The rate can be based on a specific meter or on a
combination of factors – a formula
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Expand a Casino’s Customer Base
Expand an operator’s customer base through cooperative marketing
• Partner outside the jurisdiction
• Create patron loyalty through cooperative advertising and points transfer
• The capability exists in S2S to support this feature
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Expand Your Customer Base
• As customers travel, the idea is to provide them a
reason to pick your operation
• Identify new opportunities for your customers
• Let your partners identify new customers for you
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Keep expanding the Customer Base
Develop partnerships with local businesses
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The Point of the Points
• Gain exposure for the casino product in different
venues
• Win-Win situation for casino and partners
– Expand the Casino customer base
– Enhance casino’s image in the community
– Provide incentive to shop at particular stores
• Use points as to keep the casino in as many
decision making processes as possible
• Keep YOUR casino in people’s minds
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PANEL DISCUSSION
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GTS 2009