Transcript One Coach Training Deck
Getting Started with One Virtual Group™
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Agenda • • • • • •
What is One Virtual Group™?
Getting Started Managing Your Sessions Preparing For Your Sessions After Your Sessions Where to get help
One Virtual Group Overview
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What is One Virtual Group?
• • • Regular 60 minute sessions using a virtual platform for developing communication and collaboration skills in English A real-time environment for practicing business English communication skills to improve your command of English on-the-job A blended learning solution supported by the Pearson English One on demand platform for improving business English skills
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What is One Virtual Group?
A Blended Learning solution combining ease of access through the use of technology, along with the human touch for improving speaking and listening skills 5 • • Offers structured learning with carefully matched classmates, a tailored curriculum and a dedicated, native-English Coach Focuses on speaking in a wide range of business situations, along with the related skills of grammar, vocabulary, reading, listening
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Benefits of One Virtual Group
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Flexibility:
No need to go to another building or another room to join a class with your colleagues.
World-class guidance:
The program employs some of the world’s best business coaches, giving you better access to guidance and skills that are really relevant to your everyday work
Consistency:
With the same Coach and classmates throughout an entire program, you will learn more effective ways of working together to achieve both common and individual goals
Confidence:
By communicating as part of a group, you will gain confidence in your ability to have business conversations with others at work, from colleagues to customers, preparing yourself to take on more responsibility
How Does It Work?
• One Virtual Group uses a “flipped classroom” approach which means you use the One platform to learn and prepare to put your new skills into practice during the “live” sessions with your coach.
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Prepare Interactive online activities
that cover all key skill areas
Practice
60-minute group coaching sessions with participation in role-plays, discussion and case studies
Consolidate
Follow-up activity and a
personalized feedback
report from a dedicated Coach
Getting Started
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Getting Started
Can be edited as appropriate for your customer’s testing approach • To place you in the right group for your needs, we need to know your current English speaking level. There are 3 ways to have a speaking level entered and/or recognized : – If your English speaking level has recently been assessed, your company can provide us with your result; or – You can be assessed before you start your program using a Pearson English assessment tool; or – Once you log in, you will be prompted to take a Pearson English assessment * * Note: In the case you are prompted to complete the test as part of your onboarding process, please take a few minutes to complete the test and wait a few moments before trying to enter into the One platform again to allow the system to update your speaking level. If you are prompted to take the test again, please clear your computer cache and log in again to http://login.globalenglish.com
One Virtual Group Welcome Email
When you receive the One Virtual Group welcome email from do-not [email protected]
. please click on the “Get started” button. You will be asked to set your password. You will also be asked to confirm your personal details. If you do not yet have a speaking score, you will be prompted to take a Pearson English assessment immediately, so please be ready to take this test when you first connect.
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Confirm Your Profile Details
• Profile Confirmation Screenshot to be added 11
What Happens Next?
• Once we have your English speaking level, the coordination of your group begins. Note that we cannot place you into a group without your speaking level, so we encourage you to complete the assessment as soon as possible to avoid a delay for your first Virtual Group session.
• You will be grouped with learners of the same or very similar speaking levels as yours, and who are also in the same or similar timezone • Your sessions will be arranged for a time within normal working hours, Monday to Friday.
12 While you are waiting for details of your Virtual Group sessions, you should start working on the exercises recommended on the One Home Page. Also please explore the many features and tools available 24/7 to help you work and communicate effectively in English.
Program Details Email
* Within 1-2 weeks, you will receive the Program Details email that • • • • • • contains the following information: Coach Name Session Day & Time (please check that the time zone is correct; this can be changed in your user profile) Session Start Date Frequency of Sessions Duration Cancellation Policy* Sessions can only be cancelled and rescheduled if all of the group agree. If you are not able to attend a session, you will be marked absent.
Until your first session is scheduled, please continue to use One!
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Check Your Calendar
• Once you have received your programme details, you can see all of the planned sessions in your Calendar.
• The Calendar can be accessed by clicking on Virtual Group at the top of the One Home Page.
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Synchronise Sessions To Your Own Calendar
• It is highly recommended that you synchronise your planned sessions with your own calendar (Outlook, Google Calendar, etc).
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Preparing for your Sessions
Session Confirmation Email
You will receive a confirmation email from [email protected]
at least 48 hours before
every
virtual group session. 17
Preparation Activities
To make the most of your time in your Virtual Group session, please complete the preparation activity before every session.
Preparation Activities 18
Attending Sessions
Accessing One Virtual Group Sessions
On the day/time of your first Virtual Group session, connect to login.globalenglish.com and click on Virtual Group 20
Accessing One Virtual Group Sessions
To enter the Virtual Group meeting room, click on the green “Connect” button If you need to contact your coach directly, click on the Trainer name.
You can see the colleagues who will be in your Virtual Group sessions 21
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Connecting To Your Group With GoToMeeting
You will need a headset to participate in your Virtual Group.
If you need to use a telephone (preferably a landline), you must first log into the virtual classroom to see the dial-in details on the screen.
Use the GoToMeeting control panel to select your audio option (microphone or telephone). You can also send chat messages to your coach 22
Meet Your Virtual Group Classmates
• One Virtual Group is an interactive experience and your coach will want to share materials with you online so it is not possible to participate by audio only.
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Cancelling or re arranging your sessions
• • • One Virtual Group sessions are a group class and the scheduled sessions will continue, even if not everyone is able to attend.
If you are not able to attend a session please notify your coach at least 12 hours before a scheduled session. You will be marked as absent from that session.
A session may be rescheduled only if the entire group agree. In this case, please arrange with the Coach to reschedule the session. Sessions must be rescheduled before your Pearson English One Virtual Group license expires. 25
Example 1 - Cancel a Session
• “I cannot attend class next Thursday because I will be on holiday. What do I do?” – Log into One Virtual Group. Click on the session from the Calendar then click on the Cancel Session button. – You will be marked as “Absent” and you will not be able to reschedule the session.
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Example 2 – Change Group
• “The time given in my program details isn’t convenient. What do I do?” – Email [email protected]
to ask if another group for your level is available.
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After Your Session
Session Report Email
Within 24 hours of a completed session, you will receive a session report email from [email protected]
with links to your session report and session details. 29
Session Report
One Virtual Group session reports provide your group with constructive feedback from your coach on your performance. For confidentiality reasons, this report can only be viewed by the people in your Virtual Group and the coach.
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Rate Your Session
Your feedback is important to your employer and to Pearson English. When you access your session report, you will be asked to provide a session rating and you may leave a comment. The rating indicates your level of satisfaction with the coach and the subject of the session • Do not rate your own performance during the session!
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Rate Your Coach
You may also rate your coach to express your level of satisfaction with him or her. From a session report, you can click on your coach’s name and leave a rating and a feedback comment 32
Additional Features
Magazine
The Magazine provides regularly changing and interesting articles to help you improve your vocabulary Note: Time spent using the Magazine will not be counted as formal learning time in One 34
Learning Journal
• The analytics show your recommended areas for improvement based on the feedback from the trainer in the session report.
• Flashcards are personalised based on the feedback provided by your coach. They consist of new words for the group. • Journal events are another way to view detailed feedback from your sessions.
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Learning Journal
• Use the detailed session reports in your learning journal to see areas for improvement.
• Clicking on the “love” icon at the left will include this feedback more frequently in your flashcards • Clicking on the “dustbin” icon will stop the feedback appearing in your flashcards 36
Exportable Feedback
Click on the “Export” icon to export your feedback to a file 37
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Where to get help
Where to get help
• For all technical support issues, please use the Customer Support website: support.globalenglish.com
• For scheduling and coordination questions: [email protected]
• To request a change of subject or teaching style, discuss directly with the coach. 39