Transcript Impacts on the Library - University of Waterloo

What do we have to do? What are the AODA
requirements?
IMPACTS ON
THE LIBRARY
Training
• Train staff, volunteers, ...:
– who interact with the public or other third
parties on your behalf.
– who are involved in developing our policies,
procedures and practices on the provision of
library services.
• Document training framework and
guidelines.
Policies, Practices, Procedures
• Establish policies/guidelines, practices
and procedures for the provision of
library services to persons with
disabilities.
– To be consistent with the 4 principles.
– To be communicated with and accessible
by users with disabilities.
Documentation
• Document in writing the accessible
customer service policies, practices and
procedures.
– Notify customers (users) that these
documents are available on request.
– Alternate formats must be available.
Feedback Process
• Establish a feedback process [for users].
– Variety of ways – in-person, e-mail,
telephone, web, etc.
– Must specify how you will deal with feedback,
and within what time-frame.
• Document the feedback process.
– Make information about it public.
– a and within reviewed by whom, response
Communication
• Ensure that ways of communicating take
into account a person’s disability.
– Provide information in a format that is
accessible to the user.
– Use plain language.
Notice of Service Disruptions
• Document a process for providing notice
of temporary disruptions [to users].
– Especially for facilities and services that are
used by persons with disabilities.
• Notice must:
– Include reasons, anticipated duration, any
alternative facilities or services.
– Be posted in a conspicuous place, website,
etc.
Assistive Devices
• Set a process for people to use their own
personal assistive devices to access library
services.
– FM systems
– Wheelchairs, scooters
– Walkers
– Communication boards
Service Animals
• Allow service animals.
• Types of service animals:
– Guide dog
– Hearing or signal animal
– Mobility assistance animal
– Seizure response animal
– Therapeutic assistance animal
Support Persons
• Allow support persons for users accessing
library services.
– Support person may be mandatory for health
or safety reasons.
• Support persons:
– Guides
– Interpreters
– Note-takers, scribes, readers
– Personal care