Support Services Division Core Slides
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Transcript Support Services Division Core Slides
Engineering Support Services
Resilience & London Fire Brigade
Martin Audis, Operations Manager – Mobile Assets
National Resilience Contract
16 Year Long Term Capability Management
Contract management delivered by DCLG
(formerly Firebuy)
Assurance delivered by National Resilience
Interacts with 46 Fire and Rescue Authorities
Divided into 9 regions in England & Wales
Deliver regional and national availability
KPI driven
www.babcockinternational.com
Proven Performance
Equipment where it’s needed, when it’s
needed:
Support Equipment – not day to day
operational
Regionalised distribution
Support package
Supply chain management
Nationally and regionally managed
to give best value
www.babcockinternational.com
Proven Fire Service Model
• 325 chassis based equipment – MAN &
Iveco
• 154 modular units ISO containers
• Circa 175,000 assets
• Support at local, regional and national
incidents. Level 2, 3, and 4
www.babcockinternational.com
Incident Response
www.babcockinternational.com
Exercise Participation
Babcock has developed a strategy and process to assist Fire and Rescue
Services in both exercise and incident situations.
To test the processes Babcock have deployed to multi agency exercises in:
Holland
Merseyside
Hampshire
Gloucester
Bristol
Warwickshire
Support to over 70 exercises per annum – stores and asset support.
www.babcockinternational.com
Current Resilience Stock Holding
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The Figures
Annual inventory checks on 402 units and associated assets
Managed & tracked assets of around 109,000
84,000 assets serviced & tracked annually
7,600 radiation instrument calibrations
6,000 portable appliance tests
60 regional FRS kit exchanges
Coordinated specialist suppliers servicing & certifying over 4,000 assets
www.babcockinternational.com
Operational Advantages
Non-core assets held in accessible managed locations
Equipment delivered JIT to pre-determined locations
Equipment stored at strategic locations
Fast recovery from incident
Central stock of replacement items instantly available
Equipment volumes scalable from unaffected regions,
dependant on incident
www.babcockinternational.com
London Fire Brigade Contract
10
Engineering Support Services
LFB Contract Overview
London Fire Brigade approached Babcock to
take over their fleet & equipment repair &
maintenance contract in November 2012
The previous contractor was put into
administration due to financial difficulties
Babcock were awarded the interim 18 month
contract
The contract is currently being re-bid for a 21
year term
www.babcockinternational.com
LFB Service Requirement
Customer
509 vehicles & vessels
39 vehicle categories
50,000 equipment items
893 equipment types
113 sites
Performance Management
Availability
Defect Clearance
Scheduled Compliance
Customer Service
Technical support
www.babcockinternational.com
Service Overview
Supporting the UK’s
largest fire & rescue
service
Park Royal
Service Desk
13 Mobile
Maintenance Vans
12 Drivers
5,800 firefighters at 113
Stations across London
Ruislip & Swan
Island
Equipment Workshop
Vehicle Workshop
Stores
Back office
www.babcockinternational.com
One-Stop-Shop
Service Desk
London Fire Brigade
Delivering:
• A One-Stop-Shop from Park Royal 24/7
• Dedicated resources
• Menu of suppliers
• Use of onsite staff/dealer networks
Service Delivery
Supply Chain
• OEM’s
• Independents
• Specialists
Site Provision
Workshops
• Defects request
•
Vehicles
•
Equipment
•
Boats
• POMs request
•
Ruislip
•
Park Royal
•
Camberwell
•
Swan Island
Service Provision
• Maintenance programming
• Scheduled maintenance
• Defect resolution
• Spares / POM’s / consumables / tyres
management
• Vehicle refurbishing
• Equipment /vehicles collection & delivery
& disposal
Mobile Maintenance Units
www.babcockinternational.com
Ruislip Workshop
Open 6 days / week
Mon – Fri : 6am - 10pm
Sat : 6am - 3pm
Vehicle Workshop
43 technicians
Vehicle Stores
10 staff
Equipment Workshop
7 technicians
Technical Stores
7 staff
(drivers/stores)
Each department has tailored
t-card boards to monitor their
specific KPI’s
www.babcockinternational.com
Delivering Asset Availability
Over 12,000 coded defects rectified to date
Reducing quantity of coded defects
Over 2,000 vehicle service events completed
Over 2,500 equipment service events completed
Delivered through:
A responsive Babcock team
A responsive supply chain
www.babcockinternational.com