Transcript Support Services Division Core Slides

Engineering Support Services
Resilience & London Fire Brigade
Martin Audis, Operations Manager – Mobile Assets
National Resilience Contract
 16 Year Long Term Capability Management
 Contract management delivered by DCLG
(formerly Firebuy)
 Assurance delivered by National Resilience
 Interacts with 46 Fire and Rescue Authorities
 Divided into 9 regions in England & Wales
 Deliver regional and national availability
 KPI driven
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Proven Performance
Equipment where it’s needed, when it’s
needed:
 Support Equipment – not day to day
operational
 Regionalised distribution
 Support package
 Supply chain management
 Nationally and regionally managed
to give best value
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Proven Fire Service Model
• 325 chassis based equipment – MAN &
Iveco
• 154 modular units ISO containers
• Circa 175,000 assets
• Support at local, regional and national
incidents. Level 2, 3, and 4
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Incident Response
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Exercise Participation
Babcock has developed a strategy and process to assist Fire and Rescue
Services in both exercise and incident situations.
To test the processes Babcock have deployed to multi agency exercises in:
 Holland
 Merseyside
 Hampshire
 Gloucester
 Bristol
 Warwickshire
Support to over 70 exercises per annum – stores and asset support.
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Current Resilience Stock Holding
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The Figures
 Annual inventory checks on 402 units and associated assets
 Managed & tracked assets of around 109,000
 84,000 assets serviced & tracked annually
 7,600 radiation instrument calibrations
 6,000 portable appliance tests
 60 regional FRS kit exchanges
 Coordinated specialist suppliers servicing & certifying over 4,000 assets
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Operational Advantages
 Non-core assets held in accessible managed locations
 Equipment delivered JIT to pre-determined locations
 Equipment stored at strategic locations
 Fast recovery from incident
 Central stock of replacement items instantly available
 Equipment volumes scalable from unaffected regions,
dependant on incident
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London Fire Brigade Contract
10
Engineering Support Services
LFB Contract Overview
 London Fire Brigade approached Babcock to
take over their fleet & equipment repair &
maintenance contract in November 2012
 The previous contractor was put into
administration due to financial difficulties
 Babcock were awarded the interim 18 month
contract
 The contract is currently being re-bid for a 21
year term
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LFB Service Requirement
Customer
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509 vehicles & vessels
39 vehicle categories
50,000 equipment items
893 equipment types
113 sites
Performance Management
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Availability
Defect Clearance
Scheduled Compliance
Customer Service
Technical support
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Service Overview
 Supporting the UK’s
largest fire & rescue
service
Park Royal
Service Desk
13 Mobile
Maintenance Vans
12 Drivers
 5,800 firefighters at 113
Stations across London
Ruislip & Swan
Island
Equipment Workshop
Vehicle Workshop
Stores
Back office
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One-Stop-Shop
Service Desk
London Fire Brigade
Delivering:
• A One-Stop-Shop from Park Royal 24/7
• Dedicated resources
• Menu of suppliers
• Use of onsite staff/dealer networks
Service Delivery
Supply Chain
• OEM’s
• Independents
• Specialists
Site Provision
Workshops
• Defects request
•
Vehicles
•
Equipment
•
Boats
• POMs request
•
Ruislip
•
Park Royal
•
Camberwell
•
Swan Island
Service Provision
• Maintenance programming
• Scheduled maintenance
• Defect resolution
• Spares / POM’s / consumables / tyres
management
• Vehicle refurbishing
• Equipment /vehicles collection & delivery
& disposal
Mobile Maintenance Units
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Ruislip Workshop
 Open 6 days / week
Mon – Fri : 6am - 10pm
Sat : 6am - 3pm
 Vehicle Workshop
43 technicians
 Vehicle Stores
10 staff
 Equipment Workshop
7 technicians
 Technical Stores
7 staff
(drivers/stores)
 Each department has tailored
t-card boards to monitor their
specific KPI’s
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Delivering Asset Availability
 Over 12,000 coded defects rectified to date
 Reducing quantity of coded defects
 Over 2,000 vehicle service events completed
 Over 2,500 equipment service events completed
 Delivered through:
 A responsive Babcock team
 A responsive supply chain
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