Data Integration & Management

April 23, 2013 2:00 – 4:00 PM (EST)

2 2:00 – 2:10pm 2:10 – 2:30pm 2:30 – 4:00pm Agenda Introduce webinar and related instructions Introduce Panelists and IWIS Project Overview Q&A and Group Discussion Organized by Topic

3 • • • • • • Panelists Stephen Lynch,

Facilitator

Program Director, Jobs for the Future John Dorrer,

Speaker

Data Issues Subject Matter Expert, Jobs for the Future Dena Al Khatib, Partnership

Speaker

Program Development Specialist, Chicago Cook Workforce Marty Miles,

Speaker

Consultant to Chapin Hall, University of Chicago, serving the Chicago Cook Workforce Partnership Jennifer Keeling,

Speaker

Director of Policy, Chicago Jobs Council Jeffrey Gawel,

Speaker

Director of IT, Chapin Hall at the University of Chicago

4 Moderator Stephen Lynch

Program Director

Jobs for the Future

5 Panelists John Dorrer

Data Issues Subject Matter Expert

Jobs for the Future

6

Dena Al Khatib

Chicago Cook Workforce Partnership

Jeffery Gawel

Chapin Hall at University of Chicago Panelists

Jennifer Keeling

Chicago Jobs Council

Marty Miles

Consultant

7 Chicago Cook Workforce Partnership IWIS Project

Integrating Workforce Data Systems:

Challenges and Lessons from the Field IWIS SRC Team

8 Chicago Cook Workforce Partnership IWIS Project

Chicago-Cook IWIS Overview

Project: D esign, implement and test an Integrated Workforce Information System (IWIS), including a uniform job seeker intake and assessment process Goal: empower workforce funders and service providers to make data-informed decisions to improve services to both job seekers and employers

9 Chicago Cook Workforce Partnership IWIS Project

Activities & Timeline

10 Chicago Cook Workforce Partnership IWIS Project

Implementation Partners

Systems Requirements • Chapin Hall, with Chicago Jobs Council & Marty

Miles

• Stakeholder Engagement • Systems Requirements Scope Systems Developer • TBD • Design, Build & Test IWIS Advisory Council • State Agencies, Private Funders, Workforce

Providers

• Advise on direction and key decisions • Possibly on-going governance functions

11 Chicago Cook Workforce Partnership IWIS Project 1.

2.

3.

Key Themes

• • High-level leadership and champions are key, especially without mandated participation.

Help stakeholders find “ common ground Identify most important issues early ” benefits • • Clear goals and consistent communication stakeholder trust and persistence.

will help build Goals may not be equally attractive to all Ensure two-way communication continues throughout project • • “ Broad and deep ” and leaders stakeholder engagement is key.

Include wide variety of programs and staff Drill down on issues and options with small groups

12 Chicago Cook Workforce Partnership IWIS Project

Key Themes (cont.)

4. Agreeing on and defining data measures approach: takes time and is an iterative process. Consider tiered • • • Relatively small number of required data elements Larger menu of optional shared indicators Indicators unique to each program 5. Technology integration happens in different ways.

• • • Datahub – e.g., 741 Collaborative, DFSS Cityspan Shared software – e.g., Salesforce, ETO, Gstars State system integrations to learn from: Florida, Texas, Washington State, Minnesota

13 Chicago Cook Workforce Partnership IWIS Project Key Themes (cont.) 6. Building organizational and staff capacity will require ongoing attention, especially with staff turnover.

• • • Detailed user manuals and data dictionaries Regular training and refresher sessions, staff “ mentors ” monitoring 7. System governance is important to be intentional about from the beginning.

• • Focus on the “ business objectives ” of the system 8. Data confidentiality needs • will require creative solutions.

Expanded access to aggregate data?

9. The project goals are ambitious but important!

• Push for innovation, not just tweaks – consider requesting waivers • Keep focus on what improve usefulness for providers and funders

14 Q&A by Topic

Topic #1: Communication of Project Goals

15 Q&A by Topic

Topic #2:Stakeholder Engagement

16 Q&A by Topic

Topic #3:Identifying and Defining Measures to Collect

17 Q&A by Topic

Topic #4:Integrating Technologies and Transferring Data

18 Q&A by Topic

Topic #5: Building Staff Capacity and Maintaining Quality Data

19 Q&A by Topic

Topic #6:Confidentiality Issues

20 Workforce Innovation Fund Hub

Workforce Innovators Linkedin Group 21

22 Additional Resources   • Data Sharing: Creating Agreements: In support of community-academic partnerships http://innovation.workforce3one.org/resources/view /Colorado-Clinical-and-Translational-Sciences Institute Vendor Product Review: A Consumer’s Guide to Real Time Labor Market Information http://www.jff.org/sites/default/files/VendorProduct Review_041712.pdf

HUMAN SERVICES: Sustained and Coordinated Efforts Could Facilitate Data Sharing While Protecting Privacy (GAO Report, Feb. 2013) http://innovation.workforce3one.org/grantees/resou rces-view/475