Transcript Mark Favager - Sport and Recreation Alliance

Our Journey
CRB Consultative Group Event October 2012
1
Conception to Birth
Police
Act
1997
Contract
Advertised
Contract
Awarded
to Capita
Marketing
Started
BIRTH
Registration of
organisations
1997
1999
2000
2001
2002
7 years in the making
2
Our Parentage
Executive Agency
of the Home
Office
3
Our Foster Carers
10
4
1
Ministers
Chief
Executives
Sponsorship
Unit
4
Our Homes
Shannon Court
Horton House
India Mill
India Buildings
5
HEALTH &
SOCIAL CARE
EDUCATION
VOLUNTARY &
COMMUNITY
CONSULTATIVE GROUPS
• Registered Bodies
• Representative Bodies
• Govt Dept's/Inspectorates
• Governing/Regulatory
• Safeguarding Interest
LOCAL
GOVERNMENT
AUTHORITY
FAITH
SPORTS &
RECREATION
Our Services
Standard
CRB check
Then
came ..
Enhanced
CRB check
Update
Service
POVA/ISA
Adult First
Planned
Tracking
Service
Barring
List Check
Basic
CRB check
CRB Applications
4m
3m
2m
1m
2002
2003
2004 2005
2006
2007 2008 2009
2010
2011 2012
8
Enhanced Check Fees
CRB checks
will cost
the price of
a hair cut!
£44
£36
£29
£33
£34
£12
Charles Clarke MP
2002 2003 2004 2005 2006
5 Years
2011
9
What our customers told us they want …


Faster checks
Improved
guidance
Fewer checks

More online
services
Greater
portability

More
consistent
advice
Easier to
apply
Greater use of
email


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Our Customers
Today I have seen
some brilliant
examples of change,
improvement and fresh
thinking at the CRB
A huge team effort
by all and certainly
confirmation that
we are working in
partnership
It has been good to
work with you over the
last couple of years – it
has really helped us to
develop the service we
provide
The CRB has
made massive
improvements in
processing times
for certificates
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Our Impact
150,000
92%
say CRB checks
have improved
their ability of
protect
vulnerable
groups
unsuitable people
stopped from
working with
vulnerable
groups
68%
of people would
speak highly of
the CRB
12
Our Performance
Happiness Index
100%
0%
2004
2012
13
37 days to go
14
Transition to DBS and beyond
• Establish DBS Board & Senior Management Governance
– Business plan/Strategy/Direction
• DBS Service Support contract
– Manage transition from Capita/Logica to TCS
– Develop systems and processes to support new & existing services
• Review current and proposed processes and services
– DBS Applications/ID Validation
– Single Certificate/Update Service
– Basic Checks/Barring List Check
• Stakeholder/Customer Engagement
– Joint DBS/HO review to focus on purpose/scope of engagement
– Refresh approach to why, when, who, and how DBS engage
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Changing Customer Focus
RB Centric Model
Services
Applicant Centric Model
Update Service
Applicant
Applicant
Single Certificate
Registered Body
Basics
Registered Body
Online
Application
Disclosure and Barring Service
16
Some things will not change
 All CRB & ISA current services will continue and
will be delivered with our new name and logo.
 CRB certificates will continue to remain valid.
 Ordering pattern for DBS application forms –
continue to order your regular stock as CRB forms
will be processed up to 28 February 2013.
 Registration details will transfer automatically to
DBS.
 Our contact details will remain mostly the same.
17
And some things are changing
We will change terminology and rebrand all documents
with the DBS logo including:
• Stationery, websites and all customer information.
• Certificate, application form & continuation sheet
Key dates for DBS applications
• 12 November 2012: DBS branded application forms supplied to
Registered Bodies requesting normal supply
• 01 December 2012: DBS branded certificates will be issued for all
checks completed
• 01 March 2013: Only DBS application forms will be accepted for
processing.
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Other changes you will see
 CRB News will be renamed DBS News.
 From 1 December, our website homepage
will be www.homeoffice.gov.uk/dbs
 CRB and DBS email addresses will work
simultaneously from 1 December 2012.
GOV.UK will replace websites Business Link and DirectGov.
.
19
Changes to the application form
 The logo will change to DBS.
 Completing the form is mostly the same:
 we’ve removed references to CRB, ISA and used
some new DBS terms
 some questions have been amended slightly
You can download a sample DBS application
form from www.homeofficegov.uk/crbischanging
(English & Welsh versions available)
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Questions that have changed
on the application form
a28 – a29. Do you have an ISA registration number?
 These questions now read ‘not used’.
d50 – d54. Applying for registration with ISA.
 These questions now read ‘not used’.
x60. Apply for a CRB check .
 This question now reads ‘not used’.
x64 – x66. Are you entitled to know whether the applicant is
registered to work with children or adults?
 These changes use revised terminology ‘registered to work with’
has been replaced with ‘barred from working with’; the term
‘vulnerable’ has been removed in relation to adults.
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Ways you can help us change
Get your organisation DBS-ready by:
 Knowing what to expect in the transition
timeline for application forms and certificates.
 Reflecting the changes in language and
terminology in your own internal and external
literature and guidance.
 Getting ready to change your web links to our
new website.
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Changes to terminology
Current Terms
•
•
•
•
CRB, ISA, VBS
Standard CRB check
Enhanced CRB check
Enhanced CRB check
with Barred List check
• ISA Adult First
• Vulnerable adults
New Terms
DBS
 A Standard DBS check
 An Enhanced DBS check
 Is now an Enhanced check
for regulated activity
 DBS Adult First
 Vulnerable groups
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Your DBS-ready checklist
Change reference from
CRB/ISA to DBS in:
Inform your staff and
customers about:
 Recruitment materials
 Applicant information
 Marketing materials
 Websites/Guidance
 Internal policies
 Launch of DBS
 Timeline of changes
 Website changes
 Our services and
processes will continue
unchanged
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